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West Hills Ford

4.3 out of 5 4.3
Rectangle 48
Sales 10:30 AM - 6:00 PM
Service Closed

West Hills Ford Hours

Sales

Monday

8:30 AM - 8:00 PM

Tuesday

8:30 AM - 8:00 PM

Wednesday

8:30 AM - 8:30 PM

Thursday

8:30 AM - 8:00 PM

Friday

8:30 AM - 8:00 PM

Saturday

9:30 AM - 7:00 PM

Sunday

10:30 AM - 6:00 PM

Service

Monday

7:30 AM - 6:00 PM

Tuesday

7:30 AM - 6:00 PM

Wednesday

7:30 AM - 6:00 PM

Thursday

7:30 AM - 6:00 PM

Friday

7:30 AM - 6:00 PM

Saturday

Closed

Sunday

Closed

Reviews

4.3 out of 5 4.3
153 lifetime reviews. Includes reviews of West Hills Ford from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 1.0 out of 5
    September 24, 2019

    would not honor their warranty...

    1.0 out of 5
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    Quality of Repair
    3.0 out of 5
    Friendliness
    3.0 out of 5
    Pricing
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    August 10, 2019

    Worst bunch of thieves I have ever seen. Lie to you face time after time. They have admitted to owing me $550. And have told me the check is in the... mail for the past 60 days. STILL no money. If you buy here you are just looking to get ripped off!!!!!!!!!!!!!!

    1.0 out of 5
    Customer Service
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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    I will tell the world that the money finally did show up. However, Westhills screwed up yet again and did not notify Capital one auto loans so the mo...ney was not applied as a capital reduction but as a regular payment!! Therefore I was charged $89 in interest so I still got the shaft!!!!!! I'm pleased to say that I know of two deals I have cost this dealership. Or should I say I have saved two customers from being ripped off and lied too. I will continue to warn as many buyer as possible to avoid your dealership.


    Worked with:
    Scott Helm

    General Manager

    NOT RATED

  • 5.0 out of 5
    August 3, 2019

    The person helping me there is named Max Davis and he was absolutely genuine and helpful throughout my entire experience there. I noticed that he also... treats all his other customers just as great! I have a Ford truck and will always continue to bring it there due to how great the service and hospatality is. Not to mention the prices are also great! - written by Nelson

    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the amazing review! We are so glad that you had such a remarkable experience! We look forward to seeing you again!

  • 5.0 out of 5
    July 28, 2019

    We have purchased several cars over the years and this was the best so far. TJ and Julio were very friendly and helpful from the time we got to the dealership... all the way through buying the vehicle. They were attentive without being pushy, which is a tough balance! We felt like we were dealt with fairly, including with our trade and in the final financing paperwork. They were also kid-friendly! Our ten year-old said on the way home "That was a totally amazing experience." He wants to be a car engineer or salesman now :)

    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the amazing review! We appreciate you choosing us. We are glad to have given you the remarkable experience that you and your family dese...rve!

  • 5.0 out of 5
    July 3, 2019

    The team was exceptional!! Great customer service from beginning to end!! Team was very personable and attentive. Professionalism is hard to find in... so many individuals under one roof.

    5.0 out of 5
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    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are greatly appreciative of your fantastic review and glad you had a remarkable experience! We are looking forward to seeing you again!

  • 5.0 out of 5
    June 2, 2019

    We've visited several dealerships and found this one to be the best. Our salesperson, Russell, was very helpful and extremely knowledgeable about all the... vehicles on the lot. He was very patient with all our questions and took the time to show us everything that we might be interested in. At no time was he pushy or in a hurry to get the deal done, and we really appreciated this approach. We'll definitely ask for him again should we need another vehicle. So if you're looking for a new or used Ford or Masda then we can highly recommend Russell to help find you the right deal. Also a big thank you to Roxanne for her help making the financing a painless process.

    5.0 out of 5
    Customer Service
    5.0 out of 5
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    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your amazing review! We appreciate you for choosing us as your go-to dealership and look forward to conducting future business with you!

  • 5.0 out of 5
    May 21, 2019

    I am happy with my experience with Dave Mascher was salemen at West Hills Ford and I would recommend Dave and West Hills Ford for your needs

    5.0 out of 5
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    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for your kind review! Enjoy your new F-150!

  • 5.0 out of 5
    May 21, 2019

    I was treated with a friendly staff and had a great experience purchasing a new car. I was asked if I needed anything and had great follow up when I asked... questions or needed more information. I would highly recommend this deal shop and my salesperson as well as finance guy.

    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for your kind review! We hope to see you back again in the future!

  • 5.0 out of 5
    April 13, 2019

    Thank you jessica and roxanne for all the help support and patience with helping me purchace my truck!! And making me and my daughter feel welcomed!!

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for your kind review! We look forward to seeing you and your daughter back in the future!

  • 1.0 out of 5
    April 12, 2019

    From two and a half our oil changes, not knowing how to tighten and oil plug to now finding out they completely stripped out my oil plug this place is... horrible. I've spoken the the service manager in the past but get the " ohhh sorry, bye" talk. Please take your vehicle elsewhere......

    1.0 out of 5
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    Friendliness
    1.0 out of 5
    Pricing
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    .

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