Lithia Hyundai Of Anchorage

Everyone was helpful and very attentive to our needs in the moment we needed answers.

The work they did on the car was very well done. I did have to call multiple times to figure out when I would get my car back, I had to be very proactive in checking and making sure something was happening because they never gave me a call back. When I got to speak with someone who knew what was going on, it was much better.

When I ask for financing I said that I can have 500 down but when I spoke with agent he told me it will probably take about 1500 so I decided to pause

Service provided was excellent. Oil change and vehicle maintenance inspection was quick and took less than the estimated time.

I bought my 2023 Hyundai Sante Fe in June of this year. Within the first hour I was having an issue with it. I brought it to Customer Service and although they couldn't recreate the issue on their own, they let me borrow another car until it got it back. Within a week of having it back, I experienced the issue again and made an appointment to go with the technician on a drive to do it in front of them. Tim (the technician) was AMAZING!! He stayed with me for almost 30-40 minutes driving around to help recreate the issue. He reassured me that he believed me and was willing to keep going until it happened for us both. We finally went back to the dealership service and it happened right in front of their garage doors! He immediately got out his equipment and looked for the problem. Unfortunately nothing showed up on his iPad, but he was not undetermined! He saw the issue in front of him and soldiered on! His manager (Christian Diaz) and him put their heads together and found a software patch that went under the radar and tried that. Fortunately, it was the fix! My car has driven beautifully since then! The Hyundai Lithia team has been wonderful since I first purchased this car a month ago. The sales person, Owen Luke, didn't put any pressure on us and talked to me (and not my husband) because he knew I was the one who was getting this car. He made sure that when I came back with the issues that I would be taken care of and it would be fixed, no matter how long it took. The sales manager, Anthony Mingus, made sure when we were still trying to figure out what was wrong with the car that I had another car to drive for those two weeks. Finally, the service staff: Brandon Rose, Christian Diaz, and Tim (name not listed on their website, but the technician) were incredible. They listened, and although we were looking for a needle in a haystack, believed me throughout the whole process. I teach middle school students about business and customer service at a local school and these gentlemen showed what customer service should be about. They gave me the benefit of the doubt and they stuck with me until we were able to find the issue. Thank you Lithia Hyundai. You are truly my forever dealership!

Communication was excellent as well as timeliness. Very helpful in making sure needed repairs were affordable and manageable.

We were greeted as we walked around the lot by Travis and he gave us time to consider our options without being pushy. Tony was able to match a price we found at a different dealer which made the buying process incredibly smooth.

Brandon was most helpful. Also the tech who worked on my car was GREAT because parking is so tight at the dealership but he had backed my car in front facing out so I was able to just drive away and not sweat hitting another car!!

Blake and Ryan were professional and polite! I would do business with them again. The dealership was clean and presentable.

Very friendly thought out whole process. Couldn't have asked for a better deal! I would definitely recommend this place to everyone!