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The Ford Store Morgan Hill

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (434 reviews)
Sales hours: 8:30am to 9:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 8:30am–9:00pm 7:30am–6:00pm
Tuesday 8:30am–9:00pm 7:30am–6:00pm
Wednesday 8:30am–9:00pm 7:30am–6:00pm
Thursday 8:30am–9:00pm 7:30am–6:00pm
Friday 8:30am–9:00pm 7:30am–6:00pm
Saturday 9:00am–8:00pm 8:00am–5:00pm
Sunday 9:30am–7:00pm 8:00am–5:00pm

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (434 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of The Ford Store Morgan Hill from DealerRater.

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Execelent way to aproach the customers.

Completely satisfied with all the attention and help recieved.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thanks so much for the wonderful comments of the team here at The Ford Store Morgan Hill. Please let us know if there's anything else we can do for you. Thanks so much for your positive feedback!

Super Sales People and Managers

very caring salesmen ! No high pressure to buy ! worked very hard to meet my budge and I left with a beautiful car ! I'm one happy customer...thank you Morgan Hill Ford Dealership.....

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We're glad you had such a wonderful experience with us, Jerry! We look forward to seeing you again!

Great customer services

We chose The Ford Store as our first stop on an anticipated long journey seeking to find the right car for our family. As it turns out, and as we started to look at the large array of cars on the lot, Eli Diaz, sales consultant, introduced himself to us, and we begin looking for a car. Within a few hours, we found our car of choice, proceeded to make financial arrangements, and drove our car off the lot. We are happy with our 2013 Ford C-Max hybrid in all aspects. Time will tell how much we will enjoy the car, but for now we are pleased with our purchase. Eli Diaz took us through a mini-explanation of all of the computerized parts of the dashboard, and has since called to check with us on how things are going with our knowledge of the new experience in managing a 2013 model. Thank you for the ease that it took from meeting Eli to driving off the lot with our newly purchased Ford.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We appreciate your response, Patricia! The staff at The Ford Store Morgan Hill always strives to provide personable and excellent customer service. We greatly appreciate your business and thank you again for the review. Enjoy your new C-Max hybrid!

Great dealership

5th dealer I went to. I was extremely impressed with the way that Guy understood that I didn't want to be pressured or hassled into making a purchase. I didn't need a car. I just wanted an upgrade if the price was right. The dealership was very nice and understood how I felt. The finance department was also very professional and helped me with some important decisions. Thanks Again

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We are glad you chose our dealership, Stacy. We don't want our customers to feel stressed when purchasing an automobile. It's good to hear our team is living up to the promise of providing fantastic service to our customers.

My Experience with The Ford Store Morgan Hill

Drop off was great. Waiting room had wifi, so I could work! Work was completed professionally, on the promised time, washed and delivered. Perfect! Keep up the good work!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi, Stephen! Thank you for your positive review. We respect our customer's time and budget so we hope to see you here again! Thank you for taking the time to share your feedback with us.

Great experience

Philip Rois was great. One of the best buying experiences I've had to date.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Terry, thank you for sharing your recent experience at The Ford Store Morgan Hill. Our staff appreciates your kind words!

Great service

The sales person Francisco he was very big helping the selection of the truck I a Ford 150 xlt, excellent service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We are more than glad to be of service, Jose. We appreciate your positive review. Enjoy your new F150!

Back in a Mustang!

James Sanchez was patient and listened to my requirements. During the entire endeavor I appreciated his history with the dealership and genuine interest in making my fiance and I happy. The dealership is well staffed and had a plentiful selection of vehicles that fit in our wish list. The 2016 Mustang GT is a wonderful looking car and we are going to enjoy it for years.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for your positive review, Jeffery. We always strive to provide excellent service with a professional and caring staff here at our location. Please let us know if there's anything else we can do for you. Drive safe and see you on the road.

Awesome experience

With all the stress that can come along with buying a vehicle, The Ford Store went to great lengths to make Me and my family feel at home and relaxed. All staff members I came in contact with were professional, courteous and made me feel like a valued customer. I will definitely be going back to purchase my next vehicle. Thank you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for taking the time to share your feedback with us. We want all of our customers to enjoy purchasing a car. Again, we appreciate your recommendation of The Ford Store Morgan Hill and we hope to be of service again in the future.

Great Service

Representative was very helpful at recommended the following maintenance.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We are glad you chose our dealership! Thank you for taking the time to share your feedback with us.