Reviews
Write a review2016 Ford Fusion Energi
Ford of Morgan Hill provided a very good service for purchase of our Ford Fusion Energi. The car was ready when we arrived as we already negotiated all the key terms over the phone. The signing and paper work process was seamless and we left in 2 hours after we reached. Tony Nguyen was very professional and helped us. He has since followed up twice to ensure we have no issues with our new car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We are happy that we were able to provide a professional, courteous, and engaging experience! Please let us know if there's anything else we can do for you. Thanks so much for your positive feedback!
Great Service as always!
My customer service rep was outstanding (Lori ?). They washed my automobile and completed the job in a timely manner.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks, Thomas! We're happy to help however possible. If there is anything else we can do for you, please give us a call.
Very nice dealership
Everything went great, fast service nice people, super job.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Bruce, thank you for your positive review. We're happy to have been of service to you. See you on the road!
Great service
Everything was great and I was satisfied with my purchase. .
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We are happy you found us so helpful! Thanks again for the positive feedback!
Vehicle repair
Edwin, my advisor, was excellent and on top of all aspects of this process.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks so much for the wonderful comments of the team here at The Ford Store Morgan Hill. It is our goal for all our staff to provide a positive customer experience and we?re glad you are satisfied. Happy motoring!
car owner
It was fine disappointed that no loaner car was available The very least that could have been done for a Ford Stockholder
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We take our reviews seriously and are delighted to hear about your visit. Thank you for your positive review and recommendation of our dealership!
Easy purchase process and internet service
The process went smoothly except there was a mis-communication when the USSA check was deposited to your Wells Fargo account. The communication with the finance department was done professionally and without blame.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We are more than glad to be of service, Leita. Hope you're enjoying your vehicle, and as always, drive safe!
Excellent Service
Excellent service. The service adviser was very knowledgeable and very helpful. My car was finished in a timely manner. Thank you service department.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are ecstatic to read your review of our location, Thomas. We hope to be of service again in the future!
Knowledgeable staff
The staff was helpful and knowledgeable about the type of electric vehicle we were looking for. They made the leasing process painless!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We appreciate your response! If you ever need any help, please give us a call!
Great Experience
Turned in a 2013 Fusion and re-leased a new 2016 Fusion. Love the new car look with matching black rims and leather seats. I didn't have a lot of time so the staff accommodated me and got me in and out. They even had someone meet me in San Jose to finish up the paperwork.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We're so happy you enjoyed working with our staff, Timothy! We appreciate your review and hope we can continue serving you for many years to come.