Chapman Volkswagen of Tucson

My dealer was extremely helpful. He answered all my questions. He helped me to decide between lease to buy and buying and the pros and cons of both. I was never pressured and when I decided to lease to buy a Volkswagen ID 4, I knew I made the right decision. I couldn’t be happier with my new car. My dealer is not only there for me when I purchased my car, but there for me as I navigate owning an electric car.

We went to Volkswagen wanting to learn more about their vehicles and we had the opportunity to work with Travis. Travis was knowledgeable in all areas, and answered all questions and took away any concerns that we had during our visit.

Warning long read! If you purchase from or use VW Chapman service department be warned! I have a 2014 VW Passat TDI. It is a diesel vehicle that was part of the dieselgate scandal. Long story short turbo failed this past December. Under Extended Emissions Warranty it was covered and replaced at no charge to me. Shortly after the repair I replaced the timing belt components. The new timing tensioner I installed was faulty and failed. This was to no fault of VW Chapman. When having the cylinder head removed to inspect for damage it was discovered that two pistons were damaged due to metal turbo pieces entering the combustion chamber from turbo failure. This was not discovered by VW Chapman during the turbo/DPF replacement. When I brought it to thier attention they blamed the damage on the timing tensioner failure. I have two well respected VW independent mechanics say otherwise. I provided proof that the damage from the timing tensioner failure did not cause the pitting of the pistons. They had a tech from their service department examine the cylinder head and pictures of the damaged pistons. He said it was highly unlikely that damage was due to the turbo failure but not impossible. A deflection on thier part. They were unwilling to help me. I was not asking for anything for free. I only wanted to have them source another cylinder head and hopefully give me a discount on the purchase. But I did want them to replace the two damaged pistons because that was caused by the turbo failure and would be covered under the Extended Emissions Warranty. No help on thier part. Even more shocking was the integrity of thier warranty work. They did not replace very important one time use subframe stretch bolts but yet on the service receipt it was noted as replaced. I discovered the bolts were not replaced because the they forgot to put the skid plate back on the car after the turbo and DPF Filter was replaced. I put the car on ramps, crawled under the car and discovered these same bolts being re-used. It clearly states in any service manual (Bentley, Mitchell, erWin) to always replace the subframe bolts. When I brought this to thier attention the car was immediately taken back and bolts replaced. If these bolts would have come loose or sheared off the car would have lost steering and the result could have been catastrophic. My family's safety was compromised! Very reckless to say the least. I currently own three VW's and from this point forward will never purchase a VW again. Sorry for the long rant but please beware of the shady services provided by the Chapman VW service department.

They provide great customer service and will make sure you are happy with your transaction.

Went in seen Travis Hungerford & drove off in my new Tiguan .. No complaints here and great experience.. All in all five stars!!

Mr Hungerford was very outgoing and worked with me on what vehicle would best fit my needs. He explained all the optional packages in complete detail. When I came in to pick up my Tiguan, he showed me how to connect my cell phone to the onboard bluetooth devices.

Travis was very professional we told him what we wanted and he guided us every step of the way from start to finish. I loved the fact that he didn’t push us into anything he definitely puts the customer first. We left feeling like 1 we’d made a friend and excited about our purchase. We will recommend him and Chapman if anyone is looking to purchase!

It was and is also a pleasure working and talking with Travis, I’ve been in Tucson 4 yrs and Travis helped me with getting my first car and it was a beauty! Thank you Travis for all your hard work.

Just work with Travis. Best car buying experience possible. Found him by chance and will not be going to anyone else again

This was a GREAT experience! Was in for my 10K service and was in and out in less than 1 hour. The staff is very professional and courteous. Would recommend them to anyone.