Skip to main content

Chapman Volkswagen of Tucson

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (382 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (382 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Chapman Volkswagen of Tucson from DealerRater.

Want to share your experience with this dealership?

Write a review

Just work with Travis.

Just work with Travis. Best car buying experience possible. Found him by chance and will not be going to anyone else again

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Dennis Thank you for trusting Chapman to assist you with your purchase. We work hard every day to give our clients the best purchasing experience, and we are pleased to see you had an amazing one! Chapman Volkswagen of Tucson

It was and is also a pleasure working and talking with

It was and is also a pleasure working and talking with Travis, I’ve been in Tucson 4 yrs and Travis helped me with getting my first car and it was a beauty! Thank you Travis for all your hard work.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Melissa Thank you for trusting Chapman to assist you with your purchase. We work hard every day to give our clients the best purchasing experience, and we are pleased to see you had an amazing one! Chapman Volkswagen of Tucson

10K Mile Service

This was a GREAT experience! Was in for my 10K service and was in and out in less than 1 hour. The staff is very professional and courteous. Would recommend them to anyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Michael We appreciate you taking the time to share your experience with us and look forward to continuing to serve you in the future. Wishing you many happy and safe miles! Chapman Volkswagen of Tucson

This was a GREAT experience from start to finish.

This was a GREAT experience from start to finish. I will definitely be back for all my needs!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

AlexisDiane Thank you for sharing your positive review of our dealership. Every team member here values feedback like yours and it motivates us to continue developing 5-star service for our valued guests! Chapman Volkswagen of Tucson

My car had significant electrical damage from rats

My car had significant electrical damage from rats chewing on wires, which unfortunately for me in the waiting room took quite a few hours to diagnose. However, once diagnosed, the fix was clear (and expensive). Turned out my insurance would cover it but all Chapman insurance claims have to go through Chapman Collision, at a separate facility and location. Things got complicated when it became clear Collision couldn't do the electrical work. Long story short, both shops did all that was required to shuffle the car and the paperwork and the rental car to ensure that finally, 2 weeks later, I got my car back all fixed and much cleaner than when I brought it in.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Golfer, We built Chapman to provide the best possible service to every customer who walks through our doors. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. Chapman Volkswagen of Tucson

Veterans helping veterans is the name of the game.

Veterans helping veterans is the name of the game. Travis Hungerford, a veteran, I a veteran, has sold me two vehicles within a year. I couldn’t ask for better service and would recommend Travis at Chapman Volkswagen to anyone, especially our veterans or troops. I can’t thank Travis enough for the respect he has shown in dealing with him and for his professionalism. To all customers that need a vehicle, Travis Hungerford is your guy. Please feel free to use me as a reference anytime you want a review on Mr. Hungerford. Respectfully, Mike Archer

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Mike, Thank you for your service! And it gives Chapman much pleasure to know that you’ve chosen to use us again for your service needs. Your kind words encourage us to continue doing our best to make sure every guest’s experience is a memorable one. Thank you again! Chapman Volkswagen of Tucson

Travis was a true hero when it came to this credit

Travis was a true hero when it came to this credit journey. This was my first time buy at a dealership and I have had such a hard time finding a car that would be beneficial for me and my future endeavors. Travis worked to make sure that I was fully covered and taken care of, so I never had to worry about transportation ever again. I purchased a VW Jetta 2019, and I honestly couldn't be happier. We made a plan to further my credit building and get me set up so I can get a car sooner than later for 0$ down no less! I can't recommend Travis enough for this, and I am going to let everyone know that I was able to get in this super nice car because of him. I feel like I have more knowledge on buying cars now, and if I ever left Tucson, I know I have the tools necessary to make good purchases going forward. IF I ever run into a problem, I know Travis will have my back and give me great advice. Chapman is a five-star team for me, and Travis is a five-star player. MVP!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new Jetta. Thank you for sharing your positive experience with our sales team! We are happy to hear you trusted us with your new vehicle purchase, and we are looking forward to working with you again. We are always here for all of your automotive needs. Chapman Volkswagen of Tucson

Best car buying experience I have ever had!

Best car buying experience I have ever had! Travis was quick, knowledgeable, and saved me some money overall. I am extremely happy with Chapman VW & I recommend them to anyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Candi, Thank you for sharing your positive review with us. We are pleased to hear you had a satisfactory experience in purchasing your new vehicle with Chapman! We take pride in walking our clients through the buying process and look forward to servicing your vehicle in the future. Wishing you many happy miles! Chapman Volkswagen of Tucson

Awesome, straight forward and gives you the best deal.

Awesome, straight forward and gives you the best deal. I came in and was completely blown away by how no BS there was.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review! We are happy to see that you had a good experience. It is always our goal to give all of our clients the best experience possible and ensure that all of your vehicle needs are met. Your Friends at Chapman Volkswagen of Tucson

Travis was super nice and professional wasn’t pushy or

Travis was super nice and professional wasn’t pushy or anything and was super helpful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Aaliyah, Thank you for your review! We are happy to see that you had a good experience. It is always our goal to give all of our clients the best experience possible and ensure that all of your vehicle needs are met. Your Friends at Chapman Volkswagen of Tucson