Chapman Volkswagen of Tucson

This was my best buying experience ever! I was looking for a used car for my daughter's first car. I had contacted Isaac Salas to arrange for a test drive of the VW Golf. He was so responsive, courteous and helpful, with no sales pressure whatsoever. Instead, he focused on telling me about the car, about the certified used car program (24 mo bumper-to-bumper warranty), and about the technology relating to rear cameras, etc., which was something I was interested in. Isaac was just a genuinely nice guy. Also, the whole process was very quick. I didn't have to go into the showroom for a big lecture, as I had with other dealerships. Instead, I got to test drive the car I wanted, check out a few others that I was interested in, and that was it. I then checked a ton of other cars and ultimately came back to buy this one. I contacted Isaac again by text a few months later. He immediately remembered me. When I told him I was ready to buy but could not come over the weekend, he put the car on hold for me! That gave me such peace of mind, as I was arranging delivery of the car as a surprise for my daughter. The surprise was great. She was shocked and then sooo excited! She just loved every aspect of the car, and loved the VW key rings and pen that Isaac had given me to give to her. The sound system works great with her cell as well. She is on Cloud 9. She said she got the sense of what it will be like to have the freedom of having her own transportation. (Right now, she is outside the school district, so we have to always figure out a ride for her.) Also, she just loved the fact that it was so easy to park compared to my larger SUV. She got out and beamed when she saw how she was so perfectly in the park lines, etc. And she said the car fit so perfectly that she felt it was part of her skin. (Nothing like the enthusiasm of a young driver, with such a great car.) This was my best experience buying this car from Isaac! I give him my highest recommendation! Plus the rest of the staff was helpful too, from the sales manager to the finance administrator. Everything was great!

I had been told I needed tires and a $495 service elsewhere I mentioned to service advisor and was prepared to have tires and the 40,000 mile service done I was escorted to waiting room which was clean and very welcoming 30 min later My vehicle was ready Advisor let me know no tires were needed for 10,000 miles and that before I had purchased at Chapman a few months ago all services had been performed I was amazed at level of integrity I experienced I have bought many cars at various dealers in Tucson and I left yesterday with a huge smile! Great feeling!!! Thank you!!!

My wife and I went to Chapman on Speedway and met Salesperson Guillermo "Billy" Bolanos. After looking at few vehicles on that lot, we found a couple that were actually on the Chapman Volkswagen lot so Billy suggested we head over there. What a concept - one salesman for multiple lots! I lived in Southern California for over 30 years and have purchased multiple new vehicles and I was blown away by the earnestness and candor of Billy and the team at Chapman Volkswagen in their commitment to making sure we ended up in the correct vehicle. Once we decided on the right one, Manager Diego Gonzalez took us the rest of the way with the financing; in fact, after leaving the lot very happy, Diego called me an hour later to say that he'd actually gotten a BETTER deal for us. I was more than happy to return to the dealership a few days later to update the paperwork - just couldn't be more impressed with this team. I will continue to sing their praises and refer business there - THANK YOU CHAPMAN AUTO GROUP!!!!

Don't buy a car from these people. Esp there used lot. I knew what car I wanted and was sold before stepping into the lot. Honda CrZ. The process was terrible, it took them more than four hours to get me out. Also I had to bring my car in 8 times after purchase. Problems occur with Tire pressure, dirty car, maintence light wasn't reset, fog light repair, dirty air filter, dirty cabin filter, etc. The manager, Diego, said they will fix all these problems and appoligiaze for there mistake. And come to find out they sold me a car with 3 bent rims and a seepage on my rear shocks. Crooks! They lost my future business. My advice is to have your car check by a third party mechanic. Don't trust there Honda service, which is also part of chapman, because according to them my car is in excellent-like new condition. Thankfully I had my car transported 1,000 miles instead of driving it. I can only imagine an accident waiting to happen with three bent rims.

Unbelievable!!!! Normally I dread the whole "car buying" experience. That all changed after buying my 2015 Jetta from Chapman VW of Tucson. In over 30 years of buying cars this was the easiest, and most pleasant experience I've ever had. Isaac showed us 4 different vehicles matching our desires and fitting our budget. Never felt any pressure to buy nor endless trips to talk to a manager about pricing, The trade in value we received for our old vehicle was more than fair, and the overall price of our new vehicle was better than we had hoped. Brenda in finance was extremely helpful as well. We came in with preapproved 6 year loan with a 2.9% interest rate and she managed to get us an even lower rate for the same time period. I can't fully relate what a fantastic experience this was...even the coffee was amazing! I will be buying from Chapman again.

as I sit here in the bathtub I reflected it was now time to get a new car. Something to replace my 2012 bug. My wife tells me that the VW golf is know the highly rated vehicle in the industry and for some time I have been thinking this should be my next car. It harkens back to the day when I was a poor college kid and saw the VW Rabbit. My sister had one and she blew the transmission so I put in one from a scirocco. Boy did that transmission make the rabbit run. Then they came out with the Golf to replace it. Ah the Golf. I pick up my technology my iPad and I go to Internet sales and review the one I want as a new commuter/delivery vehicle for work. I find the perfect one I email and receive a response within five minutes. I get out of the tub dry off and go to see this Golf. I ride my DL1000 to their location as I get there and I text my wife the info on the car from the dealership. I take pictures and send them to her. She approves all within ten minutes. So I buy the car. It was easy sign and drive. The bathtub was really part of the experience and in no way was it a coercive element in my decision. Richard RPh

I went online to look at the 2015 Volkswagen Jetta’s, “ I own a 2006 Jetta and love it”, I found the gas Jetta’s, diesel Jetta’s & hybrid Jetta’s. After looking them over I did a live chat with Chapman Volkswagen of Tucson to set up a time to see a seals rep.. I received a phone call before my appointment so they could gather more information from me, like what I am looking for, so they would be ready to go over the available option when I arrive. Shortly after that I received an email confirming my appointment and the sale rep. I will be meeting, “Ken Lewis”. Ken Lewis was fantastic, he went over all the option of the gas, diesel & hybrid Jetta’s, then I choose to test drive the diesel Jetta & loved it. The rest of the team that processed my paper work where fantastic & Ken stayed with me thru the whole proses, he even steady late until my paper work was done, just in case I need anything. Chapman Volkswagen of Tucson keep of the good work. Thanks for the new car!

We are from Colorado, and our experience with Chapman was amazing! Thanks Isaac Salas he was above and beyond. We highly recommend Chapman Volkswagen Tucson!

very fast service and great lounge area to wait in and great service manager to help on arrival and departure, he has a great personality

Went in after going to the Larry H Miller VW store feeling like I was being taken for a fool because I was a girl. Adam greeted us and was very knowledgeable about the vehicles that I was looking for. He was able to provide me with a car that was what our family needed. His knowledge of the VW line made me feel so much more at ease compared to the other store. I felt like I was being provided truthful information and wasn't being scammed. Most importantly, he and the rest of the staff had patience as we dealt with our crazy 2 year old running around the store! When we need to go get another car, we will be going back to Chapman VW. Great experience!