Chapman Volkswagen of Tucson

Previous visits to this Service Center were unsatisfactory in the areas of Customer Service, Friendliness, and Overall Experience. Sammie Boykin has given me renewed faith in Chapman VW, Tucson. She was happy to answer my questions with understandable explanations. She greeted me promptly, gave me an estimated time for the service, and the service was completed within that timeframe. Sammie noted that the date of my actual purchase of the vehicle and the VW date were not in sync, so she would have it corrected. Within 2 miles of departure from my visit a sensor went off and I returned immediately. I was given immediate service to reset the sensor which had been missed during the service and re-check all the tires to ensure the sensor was the only problem.

I had a good experience. Everyone was very professional and I could tell they take pride in the Volkswagen brand. I would definitely come back.

Scott Macneil was extremely helpful and considerate. He fully explained my service options and maintenances needed for my vehicle. I would recommend this service consultant to everyone!

I live in Sierra Vista and have an 1 1/2 drive to the dealership. Larry Sanchez always makes it at my convenience and is very considerate of my time. If the repairs are taking longer than estimated he makes certain I have transportation. Having car problems is never a good thing - but if you have Larry as your service contact he makes sure it isn't painful.

I would like to say the few years working with Volkswagan, have been a pleasure. I also enjoy the the friendly & upbeat attitdude that all the eployee's display. But the best experience, is feeling like valued customer the minute you walk in the door.

Service department confirmed that I had indeed purchased an extended warranty, and was able to complete work required by a Volkswagen TSB to remove and replace the intake manifold to correct an air intake valve issue. There was a mixup when I first brought the car by, and due to having to bring the car by a second time (to actually complete the work), I was provided a loaner vehicle and the dealership coordinated with VW Corporate to cover the deductible on my warranty. I would definitely recommend Chapman VW to anyone looking to purchase a Volkswagen product. Their staff provided excellent customer service and good communication.

So pleased dealing with the service department. Quick at getting my car in. Communication was super on everything from hours or operation, what would be done, what was done....

I have been very pleased with the service at Chapman. Sammie has always been able to resolve any issues with ease and efficiency. I highly recommend both Chapman and Ms. Boykin, and look forward to doing business with you in the future.

...telling the truth is the ultimate use of words...and the truth is that so far I never was disappointed when dealing with Chapman VW. Scott McNeil was the employee who helped me getting checked in etc...and for the second time I experienced an over all wonderful treatment - and so did my car -. I only have extremely good things to say about Chapman VW, a place where I really like to go, because my car and I are treated with the utter most respect...Scott McNeil deserves special recognition and a sencere Thank You... Wolfgang A. Brach

The service was great at Chapman Tucson. We took our car in to get worked on and Scott went through all the possible problems with us and contacted the warranty company in a timely manner. Car is running beautifully now!