Chapman Volkswagen of Tucson

Never called, no wonder you only have two reviews and they are positive you require minimum numbers of characters to submit the review. Also you are sending me this email you should already have my email address, why are you asking for it again. This is just a waste of my time. Your sales did a poor job in contacting me and follow up.

I Bought a 2006 VW New Beetle. Brian, and Len Luskin went way over my expatations!! I live in Mesa about an 2 hour drive. They brought the car to me (because I have health issues) these guys are just the GREATEST! My friends at work just can not believe it. Not only that, but gave me a GREAT DEAL! 0 dOWN, 3YR. WARRANTY, GAP INSURANCE, Financeing is at 5.9% WOW! THANKS GUYS YOU ARE AWSOME! I AM VERY HAPPY!

I bought a used 2011 Jetta TDI in great shape and for a great price. I flew in, from El Paso TX, and they picked me up and had the car ready to go. I worked with John Phillips and he was awesome!

The N/A above on "price" is due to costs of our recent service and repair being covered by warranty. I just wanted to comment that Scott MacNeil consistently exceeds our expectations. On numerous occasions we have called with emergent or urgent concerns and Scott has managed to pull off the impossible to keep us on schedule. In spite of the fact we know we are "demanding" customers, Scott is always extremely courteous and thorough. He has never failed to call me with an update or to discuss a service adjustment, and his estimates of turn-around time are reliable. Our impression is that he works just as hard behind the scenes to accomplish all this, and his designates are well informed if he can not be there personally to interact with us. His attitude and abilities are central in our ongoing relationship with Chapman. Respectfully, BK / Andrew Weil

Sammie was really fabulous. She was friendly, receptive to what I needed to tell her about my car and was timely with all phone calls. When I dropped the car off, we agreed it should be balanced. A couple hours later, she called to say that the tires were very close to being worn out and asked if I wanted to install new ones. Unfortunately, I couldn't afford to do so that day, which was fine as they could put the tires in better shape up front (no pressure. Which is really a plus!). When I went to pick up my vehicle that afternoon, Sammie said "we didn't do the balancing today since you'll be needing new tires and it'll save you a bit of money." That's just a really, really big plus for me. I understand that dealers and service departments need to make money, but taking advantage of a situation is never a recipe for success. I appreciate Sammie's fantastic customer service. I can only make it up to get service on Saturdays and from now on I'm going to do my best to coordinate my visits to when Sammie works. Thanks!

fast easy in easy out friendly service. Very clean and modern facility. very knowlegable personel. price was as good as any cut rate outfit like pep boys or fletchers. Dont get the feeling of being pressured to do something u dont want to do

Dave gave a heads up review of what was to be done for the service call. He was both friendly and courteous. I would have no problem recommending Chapman to other Volkswagen owners. Rafloski

I contacted VW via their web page and was directed to the internet manager at Chapman, who offered an internet purchase discount. I was looking for a new Beetle to replace my wife's 2002 one. We scheduled an appointment with Michael for a test drive. My wife loved the car, but preferred the older shape. No problem, we were not pushed into buying a new car, but Michael showed us a 2007 model in excellent condition. We got a very good deal on that, and on her old car, sight unseen, and drove away the same day. Next day I took in the old car and was pleasantly surprised to learn that, despite my less than perfect credit score, the finance manager had found even better finance for us. Michael then obligingly drove me back to work. Overall a very pleasant experience with no pressure. I will certainly go back to Chapman when it is time to replace my car.

Sammie explained to me that the rear tail light is a sealed unit (perty dumb)and must be replaced due to the lens had fallen out of the left hand rear stop light. She explained that the cost was $250. At that point she checked the computer file regarding my car and informed me that the warranty was still in effect and covered the problem. Therefore, the light replacement cost me nothing, thanks to Sammie. The car was repaired and returned in about two hours. While I was wainting for my car, I used the time to look at the new VWs on the lot, and there I met Lamar. I explained to Lamar that I was not in the market for a new car, and I was spending time looking while my care was being repaired. Larmar was very helpful, and took the time to show me the features of the various cars. My expierence talking with Lamar was very informative, and when I am in the market for a new car I will come back, and buy it from Lamar. You have a very helpful staff, and it makes for a pleasent visit even if the service had was not been covered under the warranty. Thanks. Jerry Hancock

I WAS VERY PLEASED WITH THE WAY MY SITUATION(CAR HAD TO BE TOWED FROM CAR REPAIR SHOP) WAS TAKEN OVER BY ED DIAMOND, AND I WAS IMMEDIATELY PUT AT EASE WHEN MY QUESTIONS WERE ANSWERED WITH NO HESITATION. I HAD NO RIDE FROM THRIFTY RENTALS NEAR THE AIRPORT AND ED HAD THE DRIVER COME AND PICK ME UP EVEN THOUGH THAT ORDINARILY IS NOT DONE ON THE WEEKEND! EDS CUSTOMER SERVICE WAS EXCELLENT AND I CAN ONLY HOPE WHEN I AM LOOKING FOR A NEW VEHICLE IN THE FUTURE,THE REST OF YOUR CUSTOMER SERVICE PEOPLE HAVE THE SAME HIGH STANDARDS SET BY MR.DIAMOND! MY CAR IS RUNNING GREAT AND IT LOOKS GREAT! ED EVEN HAD IT WASHED....... THANK YOU, ELLIE STEIGER