Reviews
Overall this was a great experience at Mercedes of...
Overall this was a great experience at Mercedes of Larchmont/New Rochelle. Lou & Sergio were great to work with. They were very knowledgeable & expedited all requests we had to make this experience as smooth as possible for us (especially having children with us) it made it much easier. Lou also spent a lot of time with me while reviewing my new ML & its updated features from my older version. Looking forward to a continued business relationship with Mercedes of Larchmont/New Rochelle.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
So glad that everything went smoothly! That's a big priority for us, no hassles! The ML is a great car, congrats!
My experience with Jay, Bernie and everyone at Mercedes...
My experience with Jay, Bernie and everyone at Mercedes was excellent!! I would reccomend this dealship to everyone. They went out of their way to make us feel comfortable and gave us many different options. Having dealt with several other car dealerships in the past I can honestly say they were the best by far!! They have a customer for life!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
That's quite a statement, thank you! We look forward to doing business with you. And we will always treat you with the utmost respect and take all of your needs into account.
We feel our overall experience with Mercedes Benz of New...
We feel our overall experience with Mercedes Benz of New Rochelle was a very positive one. Jay Criss was courteous, friendly, knowledgeable and went out of his way to make the deal work. He thoroughly explained all options and was very knowledgeable and patient when teaching us about our car. We had a great experience with all the staff that worked with us and will recommend family and friends to this dealership.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Having sales professionals who are extremely knowledgable about the product is one of our top priorities, so that the customer can always get all the information they need before making a decision on what car to purchase. We are so glad that this helped in your case and helped you get the car you wanted. Enjoy your new car and we will see you soon! Thanks for the review!
Michael was very responsive to my many questions and...
Michael was very responsive to my many questions and responded in a timely manner. He respected my time and did not keep me waiting in the dealership. I will pass on his information to friends and family should they be considering a Mercedes in the future.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for this review! We respect our customer's time, we know they all lead busy lives and have other things to attend to. We try to make the process painless and effortless and make sure all the customer's needs are met. We hope you are enjoying the new car, and we will let Michael know that you were appreciative of his efforts.
This is my third lease with Mercedes and the second time...
This is my third lease with Mercedes and the second time I have dealt with Renee. I came back to her because she worked very hard to get me what I wanted on my previous visit and has done the same again. She is professional, courteous and hard working. I hope to do business with her in the future.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Renee will be very happy to hear that you feel this way. We will pass along your kind words. Having someone you can trust in this industry is extremely important. We try to set ourselves apart from your average dealership because we feel that our customers are anything but average. They all deserve to get what they want and feel heard. Thank you for taking the time to post this review.
I had a very pleasurable experience with Mercedes of New...
I had a very pleasurable experience with Mercedes of New Rochelle, Renee bianco was my sales person. She was very professional courteous and understanding. the process moved very quickly and easy. I was amazed with how fast Renee got back to me through email and phone. Best sales experience ever, Renee made it posibble for me to drive a Mercedes. Mercedes of New Rochelle was great I woukld definetly recommend them to a friend. I just want to say thank you Renee for the delightful experience. I would give Renee a 10 out of 10.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
What a fantastic review! You made the right choice, coming to Mercedes-Benz of New Rochelle. We do whatever we can to make your dreams come true, but take some credit for yourself! You must have worked really hard to make your own dreams come true, and we can't take credit for that ! ;) We will let Renee know about this beautiful review. Thanks for choosing us to provide you with your new car. We look forward to working with you in the future.
Renee is an exceptional sales representative. She took...
Renee is an exceptional sales representative. She took her time to get to know us and our needs, and conducted research to determine the best vehicle and the best price that would meet our needs. I am a repeat customer who will always return to Renee for my car needs. Excellent job Renee!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for this review! We will tell Renee how much you appreciated her efforts!
This dealership takes its reputation very seriously in...
This dealership takes its reputation very seriously in providing customer satisfaction, which should be noted when searching for the right dealership to either service your car or purchase a new one!
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Yes, this is very true. Customer satisfaction is by far, our number one priority. Without the customers, we are nothing. We take pride in making people happy :)
Hands down, the best car dealership & salesman I have...
Hands down, the best car dealership & salesman I have ever dealt with in my 10+ years of purchasing and leasing vehicles. Bob Lasagne was THE MAIN reason why this deal got done. Completely transparent, completely friendly, not pushy, not going back and forth on prices. I felt like I was talking to a dear friend about this car, and not a dealership... he put my best interest first, not the dealership. That goes a long way with me. I cannot put into the words how pleasant of an experience the dealership was, and how knowledgeable, helpful and friendly Bob was... a complete class-act. I will be coming back to him for my vehicle needs for years to come. Customer for life.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
What a great review, Thanks! Bob certainly is a class-act. We wouldn't have it any other way here. We look forward to working with you in the future and giving you the best experience possible every time.
We couldn't go anywhere else when it was time to...
We couldn't go anywhere else when it was time to replace our car after receiving such a great service for the past 3 years. Employees are knowledgeable and they take care of their customers. Dealership is second to none, bright, clean, welcoming.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
That's great to hear, thank you. We appreciate your business, kind words, and loyalty. Thanks for taking the time to leave this review.