Graff Chevrolet, Okemos

The staff was extremely polite, friendly, and accommodating. I also enjoyed the complimentary coffee. It didn't seem to be instant coffee. The service was very quick, which is something I appreciate being on a tight schedule.

I had great experience. My salesperson Russel really knows the vehicles, he explained all features as well as all the different papers involved. He explained the options I had and really took his time. I enjoyed doing business with him.

Russell was great, knew all the features of each vehicle and was very patient and not pushy. He was an excellent salesperson and I have already recommended him to friends.

This visit was as usual uneventful. In my previous vist to have rear brakes replaced on my Colorado I found the way the costs were itemize very confusing. I think some work like brake jobs should have the $39.95 diagnosis fee waived if the customer gets the work done. I am sure the $39.95 fee includes (in my case) removing the rear wheels and drums to check for wear, and preparing a written estimate for me to okay or decline. If I declined the drums and wheels would be replaced and I would be on my way. To get full value of the money I spent the tech should have put the drums and wheels back on and removed them again when I gave the okay for the work to be done. Don Rathbun

When I called in the morning to make an appointment for a routine oil change and tire rotation, I was able to bring my car in the same day to have the service done. I was cordially greeted by the attendant and shown to the waiting room. The service took about a half hour. I was offered another service but declined because the lease is up on the car in two months. I was not given a hard sell.

Greg was awesome. Professional, knowledgeable, and very trustworthy. Looking forward to purchasing my next vehicle from Greg and Graff Chevrolet.

I have always experienced professional and excellent treatment at Graff Okemos. Ken Schultz is an excellent sales consultant who goes above and beyond to please his customers. I will happily refer others to Graff and Ken in the future.

My sales person Wyatt was excellent the finance person Craig Was very nice. Everyone that I encountered at Graff did an awesome job! I really appreciate what they did for me and I love my new car!

Alternator died. Brian got me right in and on the road in less than an hour. What more could you ask for.

Greeted br friendly staff in service. I had an appointment for an oil change & tire rotation. Discussed an additional problem regarding a slight scratch in paint nerar passenger door. I was offered a shuttle ride but opted to wait in the lounge. Lounged staffed by a very friendly person who offered beverages and fruit or donut holes. Work completed on time and I was appraised of recommendations for alignment and fuel system cleaning, which I will have done in the future.