Graff Chevrolet, Okemos

Greeted br friendly staff in service. I had an appointment for an oil change & tire rotation. Discussed an additional problem regarding a slight scratch in paint nerar passenger door. I was offered a shuttle ride but opted to wait in the lounge. Lounged staffed by a very friendly person who offered beverages and fruit or donut holes. Work completed on time and I was appraised of recommendations for alignment and fuel system cleaning, which I will have done in the future.

The Graff - Okemos service advisers have always been very helpful explaining any aspects of the recommended repairs I didn't understand.

Service is always great and people are always friendly. Only reason received 4 stars is because door handle was broken when I got my car back but made an appointment to fix it later this week.

Great people with knowledge of Chevy products and service needs. Your computer records keep track of service that my car has had and what is needed.

The service manager was very helpful. I was helped right away with the oil change. He gave me a list a thing s I should do to car now at 100,000 miles and gave me a couple prices on new tires as I had asked him.

I dropped off the car at 7:30am for an oil change. The shuttle bus took me to work and picked me up at 4:30 to get my car. Would have preferred to come by after work for the oil change so I don't have to schedule the shuttle, but you're only open late 2 nights/week and those spots are always booked up well in advance.

It was very easy to schedule an appointment. I like that Graff picked up my vehicle and dropped it off, however they were more than 30 minutes early to pick it up. The service was completed quickly and my vehicle was returned quickly.

Everyone was friendly and courteous. Comfortable waiting room. Didn't take any longer for the recall than what was quoted for me.

It was just the 6 month checkup for my new Cruze, and it went very well. I waited for the car, and the hospitality in the customer lounge was excellent.

It's nice to come into a dealership that treats you like family. When you enter the doors it's not a matter of looking for a salesperson, one is there to answer any questions if and when you have one. There is no pressure. Even in the service area they have the time to talk and answer your questions. We like to feel important not just your next meal ticket. Everyone knows their job and they do it well. Thank you Graff, this is not our first vehicle we have bought from you and won't be the last.