St Charles Chrysler Dodge Jeep RAM

3rd deal I’ve done with STC Jeep and will definitely not be the last. They treated me like family and that’s important to me when making a significant purchase like this. Thanks team!

This was by far the WORST car-buying experience I have ever had in all my years of buying cars. Dan, our salesman, was very nice, personable, professional and seemed genuinely concerned about our budget and wanted to try and get us the best deal. We also met Alexis, who was nice and tried her best but by the time she got involved, it was too late. There was a third person, male, who got involved in our interaction but I never got his name because I was too upset at the time. We made 3 visits to this dealership and brought our vehicle in this last trip so they could appraise the vehicle. Let me start there. We were never asked ANYTHING about the car. The staff jotted down mileage, year of vehicle and just asked if we had recent service done, that was it! They never asked details, i.e. additional feature, details of recent service done. Then they come back with an offer that was well below KBB. They refused to budge on increasing the value of the trade-in even when I told them I could get $1500 more at another dealership. Next issue was with the actual price of the vehicle. The misleading part is that they give you the MSRP and do not mention AT ALL the "add-ons", that THEY chose to put on the vehicle, until you question it. Then, you question the dealership "add-ons" and they make it seem like they were necessary for the protection of the vehicle....NOT NECESSARY! Their way of "saving" you money is by offering coupons for the 2nd application. Whoever our salesman was going back to with counteroffers would NOT budge at all on the price of the vehicle. Instead, he would just extend our financing out to 7 YEARS and say "You got a GREAT deal". Is he kidding??? This dealership does not care at all about its customers. They are hoping that their customers are uniformed, don't pay attention to details, and have no interest in negotiating price. My guess is most of their customers are in that category....we are NOT suckers!! I told Alexis that we were no longer interested in purchasing a vehicle because her manager was unwilling to work with us on the price. So I told Alexis to give us back our car keys, can't believe dealers still use this "trick", and we were done. Well, a third person comes over to us with our car keys then sits down. He says, "I will give you what you are asking for the trade-in." I told him it was too late and we were done dealing. He then seemed surprised about the whole previous interactions and acted like he knew nothing about what had transpired. I explained to him that we were no longer interested in the car and did not care to hear his offer. He then "played victim" and asked, "Why are you so mean?" Seriously??? This is what a manager says to a customer? I then proceeded to tell him, "It should not take 4 attempts for them to finally agree to one request of ours and I was mentally exhausted from the previous back and forths." As we were walking away he then says to me, "Maybe you are the reason it took 4 tries." EXCUSE ME!!?? He is blaming ME for their failure in finalizing. That is the worst thing a manager could say to a customer. Lastly, when you are sitting in the showroom it is like a dance club in there with dance music blasting overhead. Then, when someone purchases a car, they turn the music up louder and shoot confetti into the air like a game show. I have been purchasing cars for about 40 years and this is the absolute worst experience I have had and the worst dealership I have ever encountered. Unless you have money to burn and don't care about being deceived or not listened to, then stay far away from this dealership. It is a shame too, because, with descendants of Al Piemonte running it you would think the customer service would be better than it is.

Jimmy was great to work with! The sale of my car was super smooth and he answered all my questions.

I was extremely happy with my purchase, Victor the finance manager & jimmy my sales person did an incredible job helping me out. I will recommend purchasing a car from here to all my friends and family!

I saw a new van at a great price listed from this dealership. I contacted them and they told me it was available, and wanted to know when I could come in for a test drive. Once I told them that I'm actually not in the area and would be buying remotely, then they suddenly said the van was sold late last night. They stopped communicating with me, and went even interested in the possibility of selling me something similar. It's pretty obvious what happened there. They never intended to sell the van at that price, they wanted to use it to draw people in, and try to sell them something else. I even called and asked the sales person manning the phone, and they said "yeah, we have that, it's right here on the lot". I mentioned the exchange that I had with the other salesman via email, and he put me on a brief hold, then said "oh yeah, sorry, it sold" and hung up on me.

Jimmy and John were supper helpful and great to work with! Great experience buying my first car on my own! Highly recommend them both!

Purchased a Jeep Wrangler from this dealership in 2019. The paint started to bubble and it is still under the 60 month warranty. I called they said to bring it in, they would look at it and send it out to an autobody for warranty repair. They had my Jeep for a few days to review, but had me pick it up because new hinges were on back order. I waited several weeks and then called back for an update. Every time I was told someone would call me back. Finally I threated to talk to the GM and a service manager called me back to say they no longer had a contract with an autobody shop and would not do the warranty work and call another dealership.

I leased a Jeep Renegade in 2021. The sales team was great but the talked me into paint sealer etc. etc. This was a joke as I had to take it back several times for the sloppy work and finally gave up. I've had it in for a transmission shifting problem twice in the first 6000 miles and now at 9000 it needs work again. I called for an appointment but because my oil change is free and the transmission warranty work, they want me to wait 3 weeks because they don't have a loaner available. The service department here is the worst I've ever delt with. I would not recommend anyone buy or lease a car from this dealership.

Jimmy was very kind and helpful throughout the process. He answered any questions I had and helped find a solution that I was comfortable with, and made the process a straightforward as possible.

Jimmy was attentive, professional and made this the best car buying experience I’ve had to date.