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Pauli Ford

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (406 reviews)
Visit Pauli Ford
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 7:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–5:30pm
Tuesday 9:00am–6:00pm 7:30am–5:30pm
Wednesday 9:00am–7:00pm 7:30am–7:00pm
Thursday 9:00am–6:00pm 7:30am–5:30pm
Friday 9:00am–6:00pm 7:30am–5:30pm
Saturday 9:00am–2:00pm Closed
Sunday Closed Closed
2019 consumer dealer award
View 1 awards
2019 consumer dealer award

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (406 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Pauli Ford from DealerRater.

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It was a pleasure working with Brian Pauli on a lease of...

It was a pleasure working with Brian Pauli on a lease of a Ford C-Max Hybrid. Bill McCann took his time to introduce us diligently and expertly to the electronics of the vehicle. My wife and I liked the attention we received and the expert advice we got. Thanks so much, Karl & Brigitta Bruning.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Leasing Experience at Pauli Ford

Leased a Ford C-max Hybrid SEL on Nov.12, 2012. Dealt with Pauli Jr. Was a good experience. Car not available. Car delivery projected for middle of Jan.2013

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Pre Owned Purchase

We found the purchasing process simple and honest. The salesman was sincere and didn't pressure us. We have ordered a replacement part that they said they would take care of, so we don't have any "service" input.

Rating breakdown (out of 5):
  • Customer service
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Liars, for lack of a better word.

Stay clear of this Dealership, YOU'VE BEEN WARNED!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Sorry to hear about your negative experience with us. I'd love to hear about the specifics of what happened. You may contact me at 989-224-6711 or email me at brett.pauli@pauliford.com. Thanks, Brett Pauli

Pauli Ford went out of the way to get me the car I wanted...

Pauli Ford went out of the way to get me the car I wanted and get it to me as fast as possible. They were all very friendly and helpful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

We had a great new sale experience at Pauli Ford. We...

We had a great new sale experience at Pauli Ford. We also have had good customer service while having general maintenance on our previous vehicles in the past. We highly recommend this dealership to our friends and family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Kevin travelled to my house, due to knee surgery to...

Kevin travelled to my house, due to knee surgery to deliver the car and help answer my questions. He also spent time, after normal work hours, to help set up the car for me.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

This Dealer did not high presure My wife and myself, and...

This Dealer did not high presure My wife and myself, and we enjoyed that very much. All dealer personnel treat us with kindness and respect. We are sure future visits will be the same.!!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

I first dropped in on a Friday afternoon with a...

I first dropped in on a Friday afternoon with a "door ajar" light on. It was fixed in 5 minutes at no charge. Transmission repair was done quickly ans inexpensivly. Very satisfied with Pauli's Service Department.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

My appointment for service started on time and was...

My appointment for service started on time and was completed in a acceptable time. During my visit I was greeted by numerous Pauli Ford employees who answered any and all questions that I mentioned.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.