Pauli Ford

I recently purchased a hybrid C-max at Pauli Ford. At the time I was ready to buy they did not have what I wanted so Brian found exactly the color and accessories and had it shipped from another dealer. I did alot of research and the price I got was below the average price others had paid for the same car in my area. Bill was the "financial guy" and he really knew his stuff as he helped fill all the loan paperwork and pushed us to pick us all the extras...... I met Glenn the service manager who offered to answer any of my questions about driving a hybrid and told me about the upgrades they had done on my car earlier in the day. He also spent extra time giving me good suggestions about suggested maintenance. Brian has called me to follow up and make sure that I am happy with my purchase. YES!

Kevin explained everything about the new Ford Fiesta very well. said to come back in if there were any questions we had. everything to purchase the car was ready when he said it would be. I would recommend this dealership to friends and family L. Lowe

This was the easiest car purchase I have encountered. The car I wanted had to be found, brought to Pauli Ford and I received it in 2 days! Brian was an excellent representative and answered all questions we had from accessories to pricing. Love my car, so glad I went with Ford and the Pauli Ford Dealership in St. Johns MI

My experience at Pauli Ford was a great one. I was treated well by Ryan Mallory and Brett Pauli, and I would have no hesitation in returning to this dealership in the future.

Recently I purchased a 2013 Ford Explorer and was very pleased with my experience. Pauli was very up front with me throughout the sales process as we worked out the details of the purchase, and they also followed through on all promises made. So when I drove the vehicle off the lot I felt I had been treated very fairly, along with great customer service. In addition I previously owned a 2003 Ford Expedition that Pauli had been servicing for 10 years. The Service Department is outstanding and is another reason I keep going back.

I had a very good experience purchasing a new ford escape. Brian, my sales person was very informative and did not put undue pressure on me. I am very happy with my purchase and am looking forward to my interaction with the service department for my scheduled maintiance

Needed a car,they had two we liked. I would have been pleased with either. Bought the one the wife liked. Very pleased with the overall experience.

There is no other dealer that is as friendly and pressure free as the Pauli experience. I have dealt with them solely for the past 9 years, and I hope to never have to change. I started going here after Kevin McCrackin joined the team, but they operate very similar to the McCrackin team used to when they had their own dealership and that is why I will continue to bring my business to Pauli.

This is the second new Ford we have purchased within the last 2 years from Pauli Ford. Our sales consultant, Ryan Mallory, has been excellent both times. He returned phone calls promptly, answered all our questions, and found the answers or information we needed if he was unable to provide them immediately. Frank Pauli and Brian Pauli both were also very helpful in making sure we were taken care of. The followup service they provide has always been very good. No problems with scheduled maintenance, making the appointment and having questions answered in regards to maintenance. Through the years, I have purchased a few Ford vehicles, from my very first Maverick car, to our latest purchase of a F150 truck w/EcoBoost... Love it! We will diffidently continue to be a return customer of Pauli Ford. I would highly recommend them for your next Ford purchase. Thanks, WK, Ovid, MI

My last two service visits were for minor warranty repairs. Both were fixed efficiently, quickly and correctly. The service department always takes care of me and my 2010 Mercury Milan. They do a great job, are very friendly and get the job done correctly the first time.