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Crippen Automotive

(1,200 reviews)
Visit Crippen Automotive
Sales hours: 8:30am to 6:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 8:30am–8:30pm 7:00am–7:00pm
Tuesday 8:30am–6:00pm 7:00am–6:00pm
Wednesday 8:30am–6:00pm 7:00am–6:00pm
Thursday 8:30am–8:30pm 7:00am–7:00pm
Friday 8:30am–6:00pm 7:00am–6:00pm
Saturday 9:00am–4:00pm Closed
Sunday Closed Closed
New (877) 813-8873 (877) 813-8873
Used (833) 655-2932 (833) 655-2932
Service (888) 837-3839 (888) 837-3839

Reviews

(1,200 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Crippen Automotive from DealerRater.

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BEST DEALERSHIP EVER

Car buying can be very stressful. Going to Crippen GMC isn't. The staff is friendly, knowledgeable and honest. I dealt with Rodney. He is an amazing guy. Very laid back. He wants the customer to be happy more than he wants to force a sale. I cannot say enough nice things about Crippen in general and Rodney specifically. I plan on buying cars only from Crippen for the next 40 plus years.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Contented Customer

Crippen GMC runs a quality, trustworthy service department. The scheduled work is done on time and at a fair price. The facilities are immaculate and the service directors always treat me with the most positive attitudes.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Excellent Service!

I had excellent service at Crippen. Todd and Chad really listened to me and provided wonderful customer service. If you are looking for a vehicle, stop in and see them!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Service was amazing!

I worked with Al Travis and he was the best. My experience purchasing a new car was seamless and Al made everything go very smoothly. Crippen has made a lifetime customer out of me and I will definitely be recommending them to all of my friends and family!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Recall Repair

Scheduled and brought truck in on recall...I couldn't be more pleased with the reception, and quick turnaround to fix the problem...I am always very satisfied, and have never had a bad experience with any of the staff at Crippen GMC.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Excellent service

Excellent buying experience and the used car I purchased was in near showroom condition when I flew out to pick it up. Excellent pictures were sent to me and any questions I had over the phone were fielded perfectly by Al Travis!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Mark doherr

Mark doherr at crippen in lansing mi was awesome! My first lease im a customer for life thanks mark!!!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Mark doherr at crippen

My lifetime best experience at a car dealership friendly fair and fast service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great Job

Todd and Chris did a great job. Excellent work. Ill definitely be back for my next Vehicle

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Mark doherr

Sorry mark i did the stars wrong!your a 5 1/2 in my book this is resubmiited corrected.Keep up the great work mark !your the man!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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