Suntrup Ford Westport

Other than the price and the finance manager, everything else about the experience with Suntrup Ford Westport was very disapointing and unprofessional. There was a dent in the new vehicle I was buying. We agreed that it would be fix so that it was like new. They put touch up paint on it! Unbelievable. Very poor saleswoman - promised a lot and never delivered.

We were interested in purchasing a Nissan Xterra (2012), so our online searching led us to Suntrup Ford Westport--where one was listed with extremely low miles. Our hopes were to gain information from the dealer in order to buy (cash in hand) that day. Here is what happened: 1. Spoke to Richard with questions around 9 a.m. 2. Richard stated he would call back in a few minutes 3. Nearly 2 hours later, we call back for information about the vehicle--because Richard did not call back "in a few minutes," as his contact (with our answers) was supposedly in a meeting 4. He apologizes to us and states that he will call us back around 12:30 with our information. 5. We decide to drive up to St. Louis (about 2.5 hours away) to look at the vehicle ourselves, as we were getting nowhere on the phone. 6. Richard never did call back. 7. We arrive at the dealership . . . Richard informs us that the car has sold and that he is sorry he didn't call us. Even if one assumes that Richard could've been busy, he should've handed off his prospective dealings with us to another available sales rep. With technology as it is and phones fairly easy to use--this behavior from a sales rep is very difficult to understand. In addition, why would Suntrup advertise on the Internet without adhering to some kind of professional protocol that would be fair to all consumers: live or virtual.

Tony made everything so easy. I'm one that doesn't like to go looking for cars, but all the help that Tony provided changed my opinion of going to buy cars. His knowledge and care of my needs made my experience very pleasurable. I would refer friends and family to visit Tony and the rest of the sales team at Suntrup Ford Westport. I love my new Ford Focus. Thanks Tony for all your help.

I would recommend this dealership because I found Richard Chasnoff, Tony Skalnican and Michael Jackson (not the performer!!) to be professional, knowledgable and able to answer any questions I had about my purchase of the Ford F-150.

Everyone we dealt with was very friendly and helpful. They answered all our questions and tailored the experience to us. The icing on the cake was how (relatively) quickly we were able to complete the process and drive off with our new Ford Focus!

I recommend Suntrup, they are a pleasure to work with. The people are friendly and if there is any concern no matter how small, they take it seriously and try to resolve it. I found this out after the sale when I had a little trouble reaching Michael/Cindy, they immediately responded and answered my questions. Thank you Michael

We stopped in to look at the new 2013 Ford Explorer. The entire experience was top notch from start to finish. Starting with the actually vehicle, the Ford is fantastic. We never thought we'd ever buy a Ford. Next the dealership, very pleasant experience. There was no pressure - period. And that alone was nice. We worked with Cindy Wilson and Michael Jackson (awesome name by the way :), and they were both fantastic thoughout the entire purchasing process. Thank you for such a great car buying experience. When we need our next car we'll definitly be coming back to Suntrup.

I would like to thank the service personal for helping me with my transmission problem on my 2011 Ford Fiesta. They fixed the problem. Thank You, Mike Kaupas

i knew i was gonna have issues getting what i needed for my trade. and getting the financials to go through, but i tried anyways. sales and fincance were always up front about everything. they came as far as they could for my trade and was more than i was offered else where.my financing was actually really great signed one deal and had another come back with better rates. ended up with a great new 2012 mustang gt/cs. the atmosphere and environment was very clean and friendly. when i need another new car purchase i will return. everything was quick and easy was in and out in two and a half hours on a saturday. defiently my best car buying experience yet.