Sheehy INFINITI of Chantilly

This was by far the best sales experience I have encountered thus far. Lance was super patient with me & family. Gave us his complete undivided attention... never pressured me to make a purchase.. he was very very knowledgeable on all the cars I test drove and had an interest in. Gave his complete and total honest suggestions! And he even had my Infiniti Q50 delivered to me from another location. All in all I was super happy with the customer service and and the staff! Kylie was also super patient & nothing short of amazing as well! Thank you guys!!

My Infiniti experience was one of the best car purchase experiences of the many I have had over the years. Lance Cote was properly prepared for my initial sales appointment and spent a very long time with me, giving me his undivided attention - including a very long test drive that covered every single feature of the car I was interested in purchasing and equipped with the complex technology package. After the initial appointment, he provided consistent and prompt attention to all my follow-up phone calls and emails, responding quickly and thoroughly. Lance was also prepared for delivery a week later, and made sure that I was 100% pleased before I drove off the lot.

Chuck is a outstanding professional who took the time to review all of the XC60 functions. I appreciate his commitment to address my concerns and last minutes changes.

Love Sheehey INFINITI!!! Would definitely recommend! Lance and Jim were great to work with. A pleasure all around! Car buying can be a dreaded experience but not here.

Mackenzie is a true professional. He was very thorough and very efficient. I would definitely recommend anyone looking to purchase a new or used vehicle to stop in and take a look.

Chuck was prepared to meet with me, he had prepared the car that I wanted to buy. He was patient and not pushy at all. He listened to what I needed versus what I wanted to hear. The service from Chuck was outstanding as well as every member that was involved in the buying process.

I had a WONDERFUL experience working with Chuck Vanderwall. He was the right salesman for us and did every single thing we asked of him from pricing to ensuring I got the exact Q70 that I wanted. Customer services is the best I've ever seen.

I decided to buy my 2nd Infiniti car from Sheehy Chantilly simply due to the their new GM Aaron S.. Aaron's sales philosophy is not to force a sale but to find a SOLUTION. That same philosophy has trickled down to his salesperson Chuck Vanderwall, Chuck was able to find a Win-Win solution. That solution was taken to the next level to my surprise by his Sales Manager George, simply because I was a repeated customer. George's personal touches in the final negotiations stage sealed the deal. I bought my QX30 AWD on a Friday and by Sunday my brother-in-law was also buying his QX30 from Chuck.

Lance was very helpful with the entire sales process, which went smoothly. He went over all aspects of the car. The test drive really showed how well the vehicle performs.

I did a lot of research prior to purchasing my vehicle, and Sheehy fit everything I was looking for: brand dealership, great reviews online, no haggle pricing, etc. And, they truly lived up to my expectations. Sheehy had a great deal on a CPO Infiniti Q50 Hybrid and a G37, so I sent a message to Sheehy to see if the vehicles were still available. Chuck Vanderwall immediately contacted me and within a few days I set up an appointment to test drive them. When I arrived, Chuck Vanderwall was working with another customer, however, Sheehy immediately sent Lance Cote to help me out. He was very knowledgeable (knowing everything I had researched and more), answered all my questions, and was very pleasant to work with. I never felt pressured to buy and only got the feeling that he wanted me to be comfortable and happy with the car. I liked their test drive course since it allowed for both city and highway driving. After testing the Q50 and G37, I settled on the Q50. Lance, without any hesitation, assisted me in checking over the car (e.g., sitting in the drivers seat while I examined the head and brake lights and making sure all of the accessories worked). Once I looked over the car, the paperwork process began. I intended to finance the vehicle and already had a great rate from my credit union. Sheehy was able to best that offer, only increasing my satisfaction with this dealership. I had to wait a little while another customer was going through their paperwork, but, during this time, Lance engaged in pleasant conversation and made sure I was comfortable (even going as far as to replace my empty water bottle without me even realizing it). Once it was my turn, I went through signing all the documentation and was now the proud owner of a car. Before I left, Lance gave me his business card and told me to contact him anytime I needed anything; that his service extends beyond just purchasing the car. And, this held true; my backup key-less remote was not working, and, after sending him an email, he immediately put me in touch with someone to assist me - on his day off, no less. Overall, I had a pleasant buying experience, and Lance was a huge part of that. I would recommend Sheehy Infiniti of Chantilly, not for only great and fair prices, but for excellent customer service as well.