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Marquette GMC

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (18 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (18 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Marquette GMC from DealerRater.

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GBertram

Poor diagnostic efforts, making excuses for incomplete service. Refusal to acknowledge continued problem until shown by customer. Hesitation to act.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Great dealer

I have bought three vehicles from Kevin at this dealer each time I got a great deal. Honest straight forward no B.S. I will always buy from there if they have a car I want.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Shady

Went to look for a used vehicle for my son. The dealer wasn't interested in selling me what I was looking for. He kept trying to sell me a new vehicle for myself and was completely uninterested in helping me find anything else. He wouldn't give us any numbers on the vehicle we were looking at. Very shady. I won't go back.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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dishonest and untrustworthy dealership

the most regrettable choice I've made is purchasing a vehicle through Marthaler. They will say anything just to sell you a car and not live up to their word. Within 3,000 miles my car had to be serviced 3 times for a check engine light. The engine misfired, they see it misfired, and gave it back to me saying there was nothing they could do. They will sell you a faulty car and try to shrug it off. Do not trust this dealership.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Crappy dealership

They had me put a downpayment and get financed then sold the truck to some one else , told me they would make it right buy getting me the same truck for the same price after waiting 2 and a half weeks for the truck to come I find out the truck has 3,000 more miles and they want to charge me more money. I dont know how that is making anything right customer service is garbage . They should really be ashamed of the way they treated me

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Jason please give me a call 906-226-3592. Thank you Nikki Remilong

bought a new 2020 1500 Sierra truck

Great experience with Sales person Kevin and manager Nikki. It couldn’t have gone any smoother. I was more than satisfied with the deal we made

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Top Shelf

I have a fleet that is maintained at Marthaler. The service dept is top shelf. The sales staff work with me no matter what my changing requirement dictate. Every visit there is positive and the whole staff help meet my needs. A shining example of how a dealership should be run.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, Hayes Piker, GM at Marthaler Marquette

Car shopping

My husband and I went in with our budget and they honored our budget and worked with us. No pressure for extra things above our budget and treated us the same as someone buying brand new vehicle. Nice to see the owner of a big car dealership taking interest in his customers and dealerships.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for leaving this remarkable feedback. We appreciate your comments and are happy to hear that we were able to meet your needs. At Marthaler of Marquette Buick GMC Cadillac, we always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you again down the road! Best regards, Hayes Piker, GM at Marthaler Marquette

Acadia

David and the whole team were amazing to work with me and super patient and friendly. I would recommend this dealership any day. Thanks again everyone

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you so much for the nice review! We really appreciate this feedback and I'll be certain to share your compliments with David and the rest of the staff. We pride ourselves on offering high-quality customer service, and I'm glad we were able to take care of you. It was our pleasure! Sincerely, Hayes Piker, GM at Marthaler Marquette

Great sales

David as sales and the management team were super accommodating with our purchase - we knew the vehicle we were looking to purchase, they had it ready we said yes and they made it happen all in the same afternoon visit! Couldn’t have been a more seamless process - great job!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you so much for sharing your car shopping experience with us. I'm happy to hear you were able to find what you were looking for, including fantastic customer service from David and the rest of the Marthaler of Marquette Buick GMC Cadillac team. Thank you for choosing us for your automotive needs and we look forward to working with you again in the future. Sincerely, Hayes Piker, GM at Marthaler Marquette