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They had me put a downpayment and get financed then sold the truck to some one else , told me they would make it right buy getting me the same truck for the same price after waiting 2 and a half weeks for the truck to come I find out the truck has 3,000 more miles and they want to charge me more money. I dont know how that is making anything right customer service is garbage . They should really be ashamed of the way they treated me
Jason please give me a call 906-226-3592. Thank you Nikki Remilong
bought a new 2020 1500 Sierra truck
Great experience with Sales person Kevin and manager Nikki. It couldn’t have gone any smoother. I was more than satisfied with the deal we made
I have a fleet that is maintained at Marthaler. The service dept is top shelf. The sales staff work with me no matter what my changing requirement dictate. Every visit there is positive and the whole staff help meet my needs. A shining example of how a dealership should be run.
We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, Hayes Piker, GM at Marthaler Marquette
My husband and I went in with our budget and they honored our budget and worked with us. No pressure for extra things above our budget and treated us the same as someone buying brand new vehicle. Nice to see the owner of a big car dealership taking interest in his customers and dealerships.
Thank you for leaving this remarkable feedback. We appreciate your comments and are happy to hear that we were able to meet your needs. At Marthaler of Marquette Buick GMC Cadillac, we always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you again down the road! Best regards, Hayes Piker, GM at Marthaler Marquette
David and the whole team were amazing to work with me and super patient and friendly. I would recommend this dealership any day. Thanks again everyone
Thank you so much for the nice review! We really appreciate this feedback and I'll be certain to share your compliments with David and the rest of the staff. We pride ourselves on offering high-quality customer service, and I'm glad we were able to take care of you. It was our pleasure! Sincerely, Hayes Piker, GM at Marthaler Marquette
David as sales and the management team were super accommodating with our purchase - we knew the vehicle we were looking to purchase, they had it ready we said yes and they made it happen all in the same afternoon visit! Couldn’t have been a more seamless process - great job!
Thank you so much for sharing your car shopping experience with us. I'm happy to hear you were able to find what you were looking for, including fantastic customer service from David and the rest of the Marthaler of Marquette Buick GMC Cadillac team. Thank you for choosing us for your automotive needs and we look forward to working with you again in the future. Sincerely, Hayes Piker, GM at Marthaler Marquette
Oil change completed as specified. Friendly service and ok waiting room
Thank you for leaving this excellent review, Colleen! I am pleased to know you had a pleasant visit to our service department. We hope to see you soon, take care! Warm regards, Hayes Piker, GM at Marthaler Marquette
I stopped in the showroom at Marthaler in Marquette to “maybe” look at a car I had seen on the website. After 2 days of looking at 3 different cars I bought a 2019 Chev Equinox. David Heard was the salesman, he was patient and very polite. Answered all my grueling questions, sometimes twice, and took care of everything for me from getting a loan, to switching my plates and insurance. I am very happy. Thank you David.
I am happy to hear your time spent with David was pleasant. Congratulations on your new 2019 Chevrolet Equinox! If you have any questions or need any further assistance, please come back to visit us. We look forward to seeing you in the future. Sincerely, Hayes Piker, GM at Marthaler Marquette
It was an overall great experience! I love my new car. Ray was great to work with, very helpful in getting things set up and learning all the features.
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Hayes Piker, GM at Marthaler Marquette
Purchase of 2019 GMC Acadia
I just purchased a 2019 GMC Acadia yesterday from Marthaler and it was a seamless process. From my salesperson, Charlie Crabb, to the business manager, Cassie Herman, they went above and beyond for me. FIVE STARS!! I love my new car and I will go back to Marthaler for my next vehicle purchase!!
Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Garry Tollefson, GM, (906)-226-3592