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Norm Reeves Honda Superstore - West Covina

(1,337 reviews)
2024 consumer dealer award
View 3 awards
2024 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award

Reviews

(1,337 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Norm Reeves Honda Superstore - West Covina from DealerRater.

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They offered the best price I could find on a new

They offered the best price I could find on a new Ridgeline. I was able to get the deal by email and once I arrived at the dealership I was greeted and helped right away. They honored the quote they gave me without any hassles or trying to upsell. Deal went smoothly and I left satisfied in my new truck. I would deal with or recommend them without hesitation! Love my Ridgeline!!

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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Thank you for sharing your positive experience with us! We're thrilled to hear that our team provided excellent service, and we appreciate your recommendation. Enjoy your new Ridgeline, and we look forward to assisting you in the future!

Nixon Campos was a great dealer.

Nixon Campos was a great dealer. He was able to accomodate us and made us feel welcome at this dealership. His customer service is exemplary. The finance department was also very helpful. I believe his name was Amir who had assisted us. He was extremely kind and knowledgeable. Both individuals provided my dad with the support to make this purchase.

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  • Overall experience 5.0
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  • Shopped for a new car
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Dealer response

Thank you, Nixon Campos and Amir, for your kind words! We're thrilled to hear about your positive experience at our dealership. Providing exceptional customer service is our top priority, and we appreciate your trust in us. Enjoy your new car, and we look forward to serving you in the future!

The service was excellent, quick to answer any of our

The service was excellent, quick to answer any of our questions, and overall kept the consistency going from walking in to driving off the lot.

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  • Overall experience 5.0
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Dealer response

Thank you for taking the time to share your positive experience! We're thrilled to hear that our team provided excellent service, answered your questions promptly, and ensured a seamless transition from showroom to road. We appreciate your trust in our dealership!

Jimmy给予我们非常耐心和全面的帮助,帮助我们选购了一辆很好的车并且提供非常了细致和贴心的服务。Jimmy的中文

Jimmy给予我们非常耐心和全面的帮助,帮助我们选购了一辆很好的车并且提供非常了细致和贴心的服务。Jimmy的中文也讲得很好,为整个购车过程提供了极大的便利。非常感谢Jimmy! Jimmy helped my parents get a very good certified car and his patient and excellent bilingual service facilitated the whole process. Thank you Jimmy.

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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Colin, thank you for sharing your experience! We're thrilled Jimmy could assist your parents in finding the perfect car. Providing excellent service, especially in multiple languages, is a priority for us. We appreciate your kind words and trust in us.

Purchased a used vehicle and was treated very well.

Purchased a used vehicle and was treated very well. I had to drive about an hour to get there but it was well worth the trip. John Gomez was bright, helpful and a pleasure to work with. I would recommend them and John specifically to a friend or family member. The sales manager Chris, for having a difficult job, was personable and worked with us on the price. I left feeling like I got a good deal on a great vehicle. Carlos in finance was fast and efficient. The facility was immaculate and I would buy here again.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Thank you for choosing our dealership! We're thrilled to hear about your positive experience with John, Chris, and Carlos. We aim to make every visit worth the trip, and we're glad you found the perfect vehicle. We appreciate your recommendation and look forward to assisting you in the future.

Excellent experience in the purchasing of Honda H-RV.

Excellent experience in the purchasing of Honda H-RV. Jason’s explanation and introduction of the car is clear and helpful.

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  • Overall experience 5.0
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Dealer response

Thanks for sharing your experience with us, Jenny! We're glad that Jason was such a big help during your time with us. Enjoy your new HR-V!

EL PROCESO DE VENTA MUY BUENO CON JHONNY LOPEZ, LAS

EL PROCESO DE VENTA MUY BUENO CON JHONNY LOPEZ, LAS INTALACIONES DE EXELENTE CALIDAD HAY MUCHA VARIEDAD DE AUTOS.

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  • Overall experience 5.0
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Dealer response

Thank you for the excellent review! We're glad to hear your time with us was worthy of five stars.

Everyone at Norm Reeves Honda is so helpful!

Everyone at Norm Reeves Honda is so helpful! I had such a great experience purchasing my Honda through this Dealership!

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  • Overall experience 5.0
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Dealer response

Thank you for sharing your review with us! We're glad to hear it was worthy of five stars.

I lovely Honda Pilot , comfortable, good quality , good

I lovely Honda Pilot , comfortable, good quality , good price, beautiful color and good service, friendly.

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  • Overall experience 5.0
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Dealer response

We're delighted to hear that you're enjoying your Honda Pilot and had a great experience with our service! If you ever need anything else, please don't hesitate to reach out. Thank you for choosing us!

Jimmy is Very nice and friendly.

Jimmy is Very nice and friendly.also give me a good price. When I arrived ther

Rating breakdown (out of 5):
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  • Overall experience 5.0
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  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you, Jimmy, for your kind words! We're delighted that you had a great experience with us, and we're always here to provide excellent service. Enjoy your new car!