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Norm Reeves Honda Superstore - West Covina

(1,333 reviews)
2024 consumer dealer award
View 3 awards
2024 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award

Reviews

(1,333 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Norm Reeves Honda Superstore - West Covina from DealerRater.

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Very good service. Quick, polite and welcoming. Car was...

Very good service. Quick, polite and welcoming. Car was brought in for routine maintenance service with some possible minor repair work(drivers side window) . They fixed everything within an hour.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Dealer response

We truly appreciate the 5 star- rating and awesome feedback!

Best Car buying experience I’ve had !

I had one of the best car buying experience to date at Norm Reeves Honda. The price was right, the service was amazing, an the transaction was easy. I’ve had some of the best service around the world. David Ochoa was among the best in that regard. He was calm, HONEST, an straight forward the entire transaction. To be honest I had no interest in spending time at a dealership to get this transaction done, with the recent events going on in the world. I needed to come down for a couple of hours to wrap up the deal, David is the only reason I felt at ease the entire way. He’s a first class guy, an Norm Reeves Honda seems to be a first class dealership.Happy customer here. Definitely be back when I’m ready for a new car again. If you need straight forward pricing, an honesty/integrity the whole way. Go see David Ochoa the internet Sales manager at Norm Reeves.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We truly appreciate the 5 star- rating and awesome feedback! We are so happy to hear this was one of your best car buying experiences!

From front door to car door the staff was great in...

From front door to car door the staff was great in handling our needs . They made whole experience very informative and clear on everything I asked .

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We really appreciate the great review and 5 star- rating!

Brandon gave excellent customer service and was very...

Brandon gave excellent customer service and was very professional best experience I’ve had at this dealer and will be back to get service again

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review about Brandon and 5 stars, Gabriel!

Carlos went above and beyond during the process. I’m so...

Carlos went above and beyond during the process. I’m so happy with my new Honda Civic. Thank you so much! Definitely recommend working with Carlos.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

We really appreciate the great review about Carlos and 5 star- rating, Jennifer!

My service department person Gabriela domingos was great...

My service department person Gabriela domingos was great she was very knowledgeable very smart courteous and I had a great experience love to see her again

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We appreciate this great feedback and 5 star- rating, Gabriel!

The excellence in follow up & Above -beyond service by...

The excellence in follow up & Above -beyond service by Renji Piao had made myself and my sister bought a car each! Eahman Jahedizkia to top

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We truly appreciate the 5 star- rating and awesome feedback, EO! We are so happy to hear this!

Thank you for servicing my vehicle in a timely manner. It...

Thank you for servicing my vehicle in a timely manner. It was a pleasant environment inside the facility providing Air Conditioning and Tv. I will definitely be taking my vehicle there for further maintenance. 😃

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the positive feedback about your recent experience at our dealership and 5-star rating!

Dealership was clean and practiced COVID precautions for...

Dealership was clean and practiced COVID precautions for the safety of my family and I. Staff was Knowledgeable, patient, helpful and respectful all around. This was my second experience making a purchase at NRWC and I have no regrets!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We really appreciate the great review and 5 star- rating, Marcella!

Best Place Ever! They Listen to you and give you exactly...

Best Place Ever! They Listen to you and give you exactly what best fits your needs and meets your demands! Thank you for all you Do!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We truly appreciate the 5 star- rating and awesome feedback!