Reviews
Satisfied customer!
Since Bill Jensen's Crescent Chevrolet, where I bought my 2006 HHR, closed, I am glad that I found Bob Brown to keep my Chevy running. Thank you.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate your feedback, Alan. We feel so grateful that you chose to come to our dealership. Please feel free to reach out to us if you have any further automotive needs. Regards, Tim Manning | General Manager | 515-278-7825
Great Dealership
This vehicle shopping experience was the easiest process we have ever had. Love shopping at Bob Brown and Clyde is awesome to work with!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Kristin, I really appreciate you being so kind as to write this review about your experience at our dealership. We try our best to stand out from other dealers in terms of service excellence and it is quite an accomplishment to hear that we provided you the easiest process you have ever had. If you have any further automotive needs, please do not hesitate to come back to see us. Regards, Tim Manning | General Manager | 515-278-7825
Great Service
Todd Ferguson,Service Consultant, was highly professional, knowledgable and efficient in the care of my 2009 Trailblazer recently and it was so appreciated. He is the best. He knows cars, knows how to fix them and is honest. He is your best! Carol Simmons
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Carol, thank you very much got your awesome review. Our team takes pride in their professional and efficient customer service and Todd will be ecstatic to hear that you left Bob Brown Chevrolet satisfied. Thanks again and we look forward to seeing you on your next visit. Tim Manning | General Manager | 515-278-7825
Ease of doing business was great
Luke Bowers did a great job working with us and we really felt like the Bob Brown staff wanted to earn our business.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Jennifer, thank you for your review. It is great to hear that Luke was able to provide you with a great experience. Feel free to call or stop by if there is anything else we can do for you. Stay safe! Tim Manning | General Manager | 515-278-7825
Fast service
Brought my car in without an appointment in the afternoon it was making a howling noise, I am a mobile signing agent and I need my car for my work. They said they were backed up, but would try to work it in. I wasn't planning on them getting to it so I was surprised when they called and said I had a bad wheel bearing. I told them to go ahead and repair it and I picked up a few hours later. Great job by the service dept.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing this great feedback with us, Phillip. We feel our service department is what makes Bob Brown Chevrolet special. Reviews like yours help us to make sure that we are meeting the needs of our customers and we are glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment. Regards, Tim Manning | General Manager | 515-278-7825
great service, clean facilities
We had good, friendly customer service. They answered all of our questions. They made it a fun experience for my first new vehicle. We did have one thing wrong with the dash that was not found by inspection by salesman. They will call when part is in for us to come in and have them replace it.
- Customer service 4.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for taking the time to provide such great feedback, Tiffany. Our primary focus is to provide each and every guest with exceptional customer service, and I am extremely happy to hear that we were able to satisfy that. Do not hesitate to inform us if you have any further questions or needs. Regards, Tim Manning | General Manager | 515-278-7825
Nice facility
I walked in asked for a sales person and was helped right away. We went for a test drive and I bought the truck. Very accommodating.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for taking the time to write this review, mark. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Regards, Tim Manning | General Manager | 515-278-7825
great service
irwin was very helpful and made our visit great he answered every question we asked and was very friendly it was a real pleasurable visit
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for sharing your feedback, Gerritt. At Bob Brown Chevrolet, we strive to ensure that no question or concern goes unanswered and it is encouraging to know that Irwin was able to provide you a pleasurable visit. We would love to work with you again in the future. Regards, Tim Manning | General Manager | 515-278-7825
Great Service
Bob Brown Chevrolet is the most professional and courteous dealership that I've ever worked with. The Service Manager and Service advisors are always polite and interested in assisting customers with their concern(s).
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to write this review about your experience with us, Gialan. We believe in professional and courteous customer service and I am glad that our team made such a great impression on you. Please continue to visit us whenever you have questions about your vehicle, and we will continue to provide great service. Regards, Tim Manning | General Manager | 515-278-7825
Service Appointment
I was disappointed to discover that Bob Brown Chevrolet had on a record an e-mail address for me that was not mine and never had been mine. Consequently I had not been receiving requests for feedback since I bought my car 2 1/2 years ago.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing your experience with us, Gary. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Regards, Tim Manning | General Manager | 515-278-7825