Reviews
Great Service
Bob Brown Chevrolet is the most professional and courteous dealership that I've ever worked with. The Service Manager and Service advisors are always polite and interested in assisting customers with their concern(s).
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to write this review about your experience with us, Gialan. We believe in professional and courteous customer service and I am glad that our team made such a great impression on you. Please continue to visit us whenever you have questions about your vehicle, and we will continue to provide great service. Regards, Tim Manning | General Manager | 515-278-7825
I expect the best, and get it at Bob Brown's
I have shopped at Bob Brown's for 25 years. Robert McGee is the best salesman/manager you have ever had! Give that dude a raise!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Patricia, on behalf of Bob Brown Chevrolet, I would like to express our sincere gratitude both for your loyal business and for taking the time to write this marvelous review. Robert is a valued member of our team and it is a delight to know that he has helped to proudly represent our dealership throughout your purchases. We would love to work with you again in the future. Regards, Tim Manning | General Manager | 515-278-7825
Service Appointment
I was disappointed to discover that Bob Brown Chevrolet had on a record an e-mail address for me that was not mine and never had been mine. Consequently I had not been receiving requests for feedback since I bought my car 2 1/2 years ago.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing your experience with us, Gary. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Regards, Tim Manning | General Manager | 515-278-7825
Awesome Service
Everyone was extremely nice and helpful. It was cool how they have a whole crew of people come out and congratulate you when you guy a car. I have never had that happen to me before.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We appreciate your feedback, Pamela. Our customers are our top priority and we value you business. We are glad that we were able to provide you the treatment you deserve. We would love to work with you again in the future. Regards, Tim Manning | General Manager | 515-278-7825
Great sales staff
Dar was great, Matt in finance was great. Everyone very helpful, professional, polite. Very impressed, will definitely will purchase from Bob Brown again. Thank you!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Matthew, thank you so much for taking the time to provide such great feedback. Our primary focus is to provide each and every guest with exceptional service, and I am extremely happy to hear that our team was able to satisfy that. Do not hesitate to inform us if you have any further automotive needs. Regards, Tim Manning | General Manager | 515-278-7825
Great customer service!!
The folks at Bob Brown Chevrolet not only took care of a very serious problem with my truck but took care of me too. They were courteous, kind, caring, informative and very professional. They diagnosed and fixed the problem but also listened to me as I spoke of the initial trouble till the day it was fixed. Everyone who helped along the way were very helpful. I would recommend their staff to everyone who may be in need of repair. I will be a customer again!!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate you for taking the time to share your feedback with us. It is our goal to provide all of our guests with the kind of customer service you described and we are glad we achieved that. We look forward to working with you or anyone you might send our way in the future. Regards, Tim Manning | General Manager | 515-278-7825
Great service, excellent customer support.
The transaction was done remotely and could have been very difficult. Luke Bowers the salesman was involved in every step and kept me informed through the process. When the paperwork arrived for signing and notary, there were no last minute surprises. I am very happy with Bob Brown Chevrolet and would consider buying my next car through them in the future.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for taking the time to write about your visit, Jerald. We are happy to hear that Luke assisted you throughout the process and are glad that you are very happy with your experience with us. We look forward to working with you again in the future. Regards, Tim Manning | General Manager | 515-278-7825
Mediocre Experience
I was emailed promptly, but no one ever called me personally. We worked out a deal on a vehicle and got down to the buying part. I have a pre approved B of A Auto Loan check. They are a B of A approved lender, which means that all I needed to give them was the approval number. They demanded that I give them a credit application, which B of A told me that I did not need to do. The business manager had no clue how to handle a service that they were approved to accept. By the time he got back with me, I had already decided that this was not the place to buy a vehicle from. I did not buy the Ford Explorer. I would not consider a purchase from them in the future. I believe every good sale begins with a phone call. They are lacking in the customer service department.
- Customer service 2.0
- Buying process 2.0
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Greg, I want you to know that your feedback is greatly appreciated. Reviews like yours help us learn more about the areas in which we need to improve. Please feel free call or visit us if you would like to further discuss your situation. Regards, Tim Manning | General Manager | 515-278-7825
Professional service
We had bought a 2010 Chevy Equinox on July 13 and was very happy with it, but when we brought it home it had rust on all of the lower door panels, something that we should have checked better, we felt terrible about bringing it back and hope that this hasn't caused problems on your end. Our sales guy Randy Hatch has been nothing but kind. We are hoping to still continue to do business with you.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Service-oil change
Everyone has been extremely friendly at Bob Brown, from the receptionist to sales to service technicians. Thank you for putting such importance on customer service and making sure it's AUTHENTIC!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We sincerely appreciate your feedback, David. Each employee is a valued member of the Bob Brown Chevrolet team and we all strive to provide excellent service. We look forward to seeing you again in the future. Regards, Tim Manning | General Manager | 515-278-7825
