Charles Gabus Ford

I've had a good experience thus far working with Noah Wolter. I will add more information once the vehicle purchase process has been completed.

Our experience with Charles Gabus Ford started with a drive-by of their lot on my way to my military duty as I live 2 hours away. Once the wife and I were able to stop in and check out the car we were looking at (2013 Ford Focus ST), we talked with Josh Christensen as he went over the car after finding out more about us and what we were looking for in a car and why we wanted to look at the Focus ST. Josh went along with us as we test drove the car. We loved the car, so a long to making the deal we went. We traded in my wife's car and I feel like we received a great deal and I'm still not disappointed one bit. They went above and beyond making us feel welcome and taken care of. I was a firm GM buyer, but due to GM not being able to stack up on certain aspects, I will be gladly buying another vehicle from Charles Gabus Ford even though it is two hours away and I have multiple dealers with ten minutes.

I just stopped by Gabus Ford to take a quick look after I had done some online reviewing of the Ford Edge from several different dealerships. Erica Hall greeted me and was very pleasant, knowledgeable, and considerate, especially on a Friday afternoon. I surprised myself and made the decision to purchase a new vehicle that day. Jake Simmons walked me through a training session, which lasted long after the dealership had closed for the day!! WOW!! I was able to drive home that day in my new Ford Edge. My sales representative, Erika Hall, stayed throughout the training and left for day herself when I finally drove away. Excellent customer service!! I look forward to a new relationship with Gabus Ford.

My husband and I carefully researched cars and dealerships prior to purchasing our new vehicle. We test drove several cars from multiple dealerships. We ended up buying a Ford CMax from Charles Gabus (CG) Ford. We had an outstanding buying experience at CG, specifically working with Doug McGrew. Doug was fantastic to work with and was focused on exceeding my needs and expectations. He was friendly, polite, informative, and not too pushy. I would (and will) highly recommend him to anyone wanting to purchase a Ford!! Thank you :-)

I have never been so pleased with the quality of service I received at any other car dealership that I got at Charles Gabus Ford. I am very happy with my purchase here. Brad helped my grandparents and I with the purchase of my new vehicle. I would strongly recommend anyone in search for a new vehicle to go to Charles Gabus Ford. They have excellent customer service and they are honest people!!

We checked many brands and dealers. Why we purchased at Gabus was due to the great service we recieved from Josh Christensen, and his follow up. The price was not the lowest , of others we visted, but the personal attention to detail made our decision easy.

I have been trying to get my car in for an oil change for almost 3 weeks. No joke. They advertise "Oil Changes For Life" which does you no good if you can't get your car in for service. It takes almost a week and a half to get it in for an oil change unless I want to leave it for a day to see if they can squeeze it in and that doesn't guarantee that it will even get done. I called and spoke to Jim Bitner (General Manager) and his exact words to me were "we are busy, what do you want me to do?" He said that they were hiring and couldn't "find people qualified to work there" Well, then my suggestion for Gabus is: Don't advertise and promote something you can't truly deliver on!! Luckily, I was able to call Dewey Ford in Ankeny and they got my car in within 10 minutes. They even gave me my oil change for free to try them out and washed the car before giving it back. Odd that a dealership that I wasn't a customer bent over backwards for me, yet the dealership that I was a customer at treated me like crap. I have purchased two vehicles at this dealership and been a customer for years. There will not be a third vehicle purchased, and I will not recommend this place to anyone!

FYI, Charles Gabus Ford uses S&C Automotive to put in car remote starters. If you have any problems after you leave the lot, you may have to take of work to have them fix it. S&C Automotive does not work weekends, which is when most people do their car maintenance. I have had nothing but problems with my remote when I first picked up my new car, then they fixed it (had to have a relative take off work several times). Now, the remote again "needs to be re-programmed". Again, I will have to either take a vacation day or ask a friend to take off work so they can simply re-program the remote. Luckily, every time they have had to fix the POS, it is within the 3 year warranty. After 3 years, I will have to throw it away. But at least I have two cool key chains out of it. Not happy with either S&C or Ford for using them.

3rd new vehicle purchased with the help of Jeff Turner. I generally am a pain in the butt for him and really make him work for his commission. He makes this painful experience a little less stressful. Will be a customer for Jeff Turner as long as Jeff Turner is selling vehicles.

I spent several days looking for a new car at both other Ford dealerships and other makes both domestic and foreign. I compared used vehicles on Carmax.com. I found truecar web site and priced several vehicles. After entering my information, I got a phone call from Josh at Gabus ford with a car I wanted. He was knowledgeable, low pressure, courteous, and gave a a deal we could not pass up. I was pleasantly surprised to find out from the business office that my new car purchase also included free oil changes for life. Great Dealership and good staff to work with. This is the 9th new car I have purchased in my lifetime and the best experience yet..