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Charles Gabus Ford

(1,207 reviews)
Visit Charles Gabus Ford
Sales hours: 8:00am to 7:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 8:00am–7:00pm 7:00am–6:00pm
Tuesday 8:00am–7:00pm 7:00am–6:00pm
Wednesday 8:00am–7:00pm 7:00am–6:00pm
Thursday 8:00am–7:00pm 7:00am–6:00pm
Friday 8:00am–6:00pm 7:00am–6:00pm
Saturday 8:00am–6:00pm 8:00am–1:00pm
Sunday Closed Closed
2024 consumer dealer award
View 2 awards
2024 consumer dealer award 2017 consumer dealer award
New (515) 724-0794 (515) 724-0794
Used (515) 724-0838 (515) 724-0838
Service (515) 724-0779 (515) 724-0779

Reviews

(1,207 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Charles Gabus Ford from DealerRater.

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Raptor R, worth the wait, its a Rocket and my second

Raptor R, worth the wait, its a Rocket and my second Raptor. As usual Gabus knocked it out of the park, Steve and Noah are great to work with, probably the 15th vehicle I have purchased from them. Honest, fair and great to work with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Hi, your comments keep us motivated and working hard for all our guests! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

I had a headlight out and drove in without an

I had a headlight out and drove in without an appointment. They got me right in and replaced the bulb. Excellent service

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Went in to look at a Ford Explorer ST, they didn’t have

Went in to look at a Ford Explorer ST, they didn’t have one in stock, but one was coming shortly! So talked to Steve Sanders- he is the best! It was worth the wait.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, we appreciate your feedback! Safe travels!

Highly recommend Charles Gabus Ford

Have been doing business with this company close to 25 years and have always had excellent service

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Very easy to deal with.

Very easy to deal with. Steve was awesome, very transparent and honest. No complaints, highly recommended

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I love Charles Gabus Ford and particularly Steve Sanders.

I love Charles Gabus Ford and particularly Steve Sanders. We have purchased multiple vehicles from him. His customer service is outstanding. I would recommend him to anyone.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

My new 2023 Ford Ranger delivered!!!!

From my salesman Anthony Graham, his manager, their GM, Dylan the F&I Mgr. I was very impressed with their sales process and treatment. Felt they laid out the red carpet every step of the way. Also want to mention Britton in assisting and acquainting me with my new Ford Ranger. I traded my 2018 Ford Escape for not the best trade value, but acceptable since I was so excited to get my truck early. Great experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Alan, thank you for taking the time to leave us your response to our Staff's outstanding customer service! If there is anything else we can do to assist you, please let us know! Take care!

Buying a car from Gabus is one of the best that I have

Buying a car from Gabus is one of the best that I have had. Our sales guy Steve was the best and the finance guy Dylan was great. Everyone there treated us like family. They also gave us exactly what we wanted for the new car and our trade. No waiting around for hours. Was in and out in no time.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Ben and Robert are Great at what they Do

Every time I walk in they treat me like royalty. They listen to my concerns and address each of them individually then make sure I am satisfied and knowledgeable of what is going on before I proceed. Then upon completion they make sure I know what services were completed and that my vehicle is working great.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hello Daniel, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

Top Notch Service

After an urgent flat tire, the Gabus Ford service department acted quickly to locate the tires I needed, and was able to squeeze us in to have us back on the road in less than 24 hours. I know this isn't always the case, but the professionalism and kindness was very much appreciated. The shuttle driver was lovely too!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Gabrielle, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please let us know if there is ever anything else we can do for you! Safe travels!