Reviews
RX350 Fsport purchase
I got an email from Willis Lexus showing inventory, which made me want to go see what they had. Texted my salesman on the way to the dealership, and he met us there. Ended up buying that day!! Loved it.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Congratulations on your new car, Kristi! We are thrilled that you had a smooth and seamless purchase experience here at Willis Lexus. Thank you from our entire team!
Repairs
Impeccable service Doesn?t get any better then Willis
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for supporting Willis Lexus, Susan! We'll see you next time!
Service
They were very prompt with contacting me when the service was completed and the results were excellent!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We are delighted to see that our team went above and beyond to make your experience a great one, Brenda! Thanks for supporting Willis Lexus and we'll see you next time!
Lexus Service
Fantastic to work with. I had a scheduling conflict and they were able to accommodate what I needed. Professional and courteous.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are always happy to help you out, Adam! Thanks for choosing Willis Lexus and we hope to see you next time!
2021Mini Cooper JCW
Jeremiah is always helpful, and takes care of all my needs. This was a one year oil change and check up. All went well. He even had a car take me to work, as my service ran longer than expected. No charge, and this is usual Willis service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi William, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
2022 Escalade
Not a better place around...Kraig K is the best no doubt about it..
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Michael, we appreciate you taking the time to leave us this feedback. We hope you have a great day!
Satisfied Car Buyer
Appreciated being able to text vs calling and answering all of my many questions.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Mindy, thank you for leaving Willis Lexus a five-star review! It's fantastic that our team was able to answer your questions. We look forward to assisting you again down the road!
Service on XTS
Dylan is always so nice and knowledgeable. He is a great service advisor and took care of us in a very promptly. Thank You Dylan
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Darl, thanks for leaving Willis Lexus a rave review! It's fantastic that Dylan was kind and took great care of you during your visit. We hope to see you back again in the future!
We purchased a new 2022 Cadillac XT-5 .Willis offered a...
We purchased a new 2022 Cadillac XT-5 . Willis offered a fair price with NO dealer surcharge. This says a lot for the Willis commitment to building customer loyalty. Susie was our sales lady and was very efficient and prompt on responding. She even returned to the dealership on her time off to assist me. I felt very comfortable and she worked on my behalf. I recommend asking for her to assist you in your car purchase endeavor.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Worst car buying experience made right.
I had a terrible first car buying experience here at Willis. However, they made it right by offering a gift as an apology which I appreciated! Thank you.
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi there, thank you for taking the time to leave us your honest feedback. We are glad we were able to turn your experience around. If you have any further questions or concerns, please reach out to our General Sales Manager, Matt Sokolowski, at 800-373-1836 when you have a chance. Thank you, and we look forward to hearing from you.