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Serra Auto Campus

(159 reviews)
Visit Serra Auto Campus
Sales hours: 9:00am to 6:00pm
Service hours: 8:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–6:00pm 8:00am–6:00pm
Tuesday 9:00am–6:00pm 8:00am–6:00pm
Wednesday 9:00am–6:00pm 8:00am–6:00pm
Thursday 9:00am–6:00pm 8:00am–6:00pm
Friday 9:00am–6:00pm 8:00am–6:00pm
Saturday 9:00am–3:00pm 8:00am–2:00pm
Sunday Closed Closed
New (517) 657-8481 (517) 657-8481
Used (517) 657-8466 (517) 657-8466
Service (517) 657-8332 (517) 657-8332

Reviews

(159 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Clear concise accurate information. Richard did his homework

Champaign Honda had the best price and responded within a half hour to our post. Salesman, boss who went over papers, and various personal who answered phone calls were wonderful. We called them Thursday morning that we were coming at 6:00 to purchase the vehicle. Richard assisted us throughout the day getting these ready. He invested a lot of time that day making sure paperwork was ready when we got there. He was focused on meeting our specific needs...it wasn't all about selling a car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

Educational, enjoyable

Stopped by to look at a BMW convertible, met with a very nice, polite young man,Kyle. He was very knowledgeable and low pressure salesman. Helped with test drives and comparing other BMWs. We decided to purchase the car. Kyle was very helpful in the paperwork process, as was Chad Johnson in the business office. Kyle was very helpful in our understanding of all the bells and whistles

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Fantastic!

My sales rep Charlie Lange is there throughout entire purchase and even after when car needs servicing. Give him a call for a good deal on a new BMW!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

orland medina the best sale person i ever had .

Orlando medina was great he took care of my wife and myself I will make sure my family and friends when looking for a new or used car go see Orlando thank you Bernard moore

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you Mr. and Mrs. Moore - we feel very fortunate to have Orlando working with us here at Okemos Auto Collection. His desire to achieve 100% customer satisfaction is what drives his success. Safe travels - Steve Shaheen GM.

Highly satisfied

I walked in interested in an X4, which was not on the lot and not easily found. I got a call within 30 min of leaving that the exact car was found in another state. Within a week I was driving my 2017 X4. Love the car, loved the experience, Kyle took great care of the whole process. This is my second purchase from BMW and the first experience was just as good. I highly recommend BMW and BMW of champaign.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

The Best Staff!

Ken Moerdyk, Charlie Lange and Kyle are very knowledgeable and fun to work with when buying my new X5. I didn't know much about leasing but they answered all my questions and help me make an informed decision. I'll never own a vehicle again! Lease is the way to go! Chad and Pete in finance were very helpful and put my mind at ease about the lease end process by adding Lease Protection to my X5. A great experience all the way around! Thank you BMW Champaign.... you have a customer for life!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Thank you :)

Great service and amazing people! The service was fast and efficient and I would most definitely come back for anything else !! It was fast and affordable

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Very happy!!!

I've purchased three cars from this dealership, and have been impressed with the friendly and knowledge the sales staff. Making the deal is very important! I feel this dealership did that!! And yes I will most likely be purchasing my next car with them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great service ! Great people

Even as a Sales Mgr for another manufacture I have been WOWED by the service I receive . I know from experience that Sales follow service and Todd and his team are top notch !

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great Dealership

Well managed with excellent staff. Great facility and great selection of cars. Very friendly and very professional! Always a pleasure to visit and look at the BMW's. Great dealership!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.