Serra Auto Campus

I just purchased by latest vehicle here. I worked with Richard to get the vehicle I needed. Richard was very helpful, with absolutely no pressure to buy. He was from the very start interested in what my needs were, and what I was interested in. It was the most painless car buying experience I've ever had, and I'm 63 years old. If you want a dealership that is customer oriented, then give them a try.

This was not the only place where we had shopped. Richard, our salesperson, greeted us in the parking lot and then listened carefully, as we told him what we wanted. He explained the options and features very well. He even delivered our new car to our farm!

After calling for a service apptmt., I received a date and time of my choice. When I arrived, Stephanie Tabor greeted me by name ( a nice touch,having never met before) but acknowledging a real appointment that meant something! Stephanie listened to my concerns and answered my questions. Very accommodating . My car was serviced and returned washed and vacuumed. Appreciated the whole experience. Thanks.

I have been there 3 times, it is difficult for people to help you. I have hunted down 2 sales people, they took my number but never called me. I was looking at a 2012 3 or 5 series 335/535, or a lease on a 2016 CLA. I will try 1 more time to make this work, the only reason why I am going there is because they are the only one in town that sells BMW or Mercedes in the Lansing area. I have worked in the car industry before and my boss would have had our tail if we didn't follow up with customers or make it a priority to send a sales person to attend to an "up" in the parking lot. I will be buying a car in this month and it may not be here if I don't get someone to help. I will update on this review in September, by that time I will have a car from somewhere. I am not employed by ANY dealership any more, now I work in a government position.

We purchases an S CLASS to made this the # 4 purchases from this dealership and all I can say is that we have no complaints with any of our cars or customer services, if you are looking for a BMW, MERCEDES BENZ OR A PORCH call this guys you won't regret it,to us they are the best no question ask.

I recently purchased a new BMW from Champaign BMW. I have been a longtime client of the service department, which is second to none. During one of my visits with a previous BMW I had the pleasure of meeting the new owner Ben Quattrone. He is a great guy and made it a point to get to know me. When I decided to purchase a new BMW I knew I wouldn't go anywhere else. My experience was first class all the way, even though there were a few hurdles with my trade in. Ben entrusted me to his sales manager Ken Moerdyk who also went above and beyond to help me. My sales advisor Charlie Lange was exceptional as well. He took the time to explain the process and then spent a lot of time educating me on my new BMW's features. To sum up my experience with these wonderful people... I highly recommend them for your next BMW or Honda purchase. You won't find a better group of people willing to help you as much as they did. I gained not only a new car, but friends along the way!

I WENT INTO THIS DEALERSHIP AND AND WAS GREETED BY THE SALES REP KYLE,AFTER I EXPLAINED TO HIM WHAT I WANTED TO SPEND AND MY REQUIREMENT HE SUGGESTED ME THE MODEL X5 SERIES AND TOOK ME FOR A TEST DRIVE AND EXPLAINED ALL THE POSSIBLE FEATURES OF THE VEHICLE THEN HE INTRODUCED ME TO HIS SENIOR KEN WHO WAS ALSO INVOLVED DURING THE NEGATION OF THE PRICES AND THEY ACCOMMODATED ME TO EVERY POSSIBLE SAVING POSSIBLE. THE MAIN ISSUE WAS THAT THIS WAS A PRESENT TO MY WIFE AND SHE HAD TO SIGN. ALL THE DOCUMENTS THEY EVEN GAVE ME THE CAR TO COME BACK AND DO THE DOCUMENTATION . THIS WAS THE BEST THING THEY DID FOR ME. AN EXCEPTIONAL TEAM OF SALES PERSON IS AVAILABLE IF YOU VISIT THIS STORE. AND ASK FOR KYLE OR KEN WILL RECOMMEND TO CHECK WITH THIS STORE BEFORE YOU BUY A BMW FROM ANYWHERE. I AM A FULLY SATISFIED CUSTOMER FROM THIS DEALERSHIP

I bought a 2013 ford focus st from Kyle Ronnfeldt. I came in close to closing, and everyone treated me very kindly. Kyle was very knowledgeable on the car and my needs. Offered me a place to sit and got me a coffee and a water as we waited for financing. He even went through the trouble of putting my favorite soccer team on the navigation display because he knew how important they are to me. On the test drive he was very patient and friendly. Knew alot about the car from the mechanical side to the technological even though he's normally a BMW salesmen. He created a wonderfull buying atmosphere. I also worked with Chad. He was very profesional. He worked quickly and diligently to get me on my way. While also makin sure I understook every step through the process Very profesional and also very in tune with his product. Before leaving he showed me how to use my navigation to run updates and such even though again he is a BMW/Honda specialist. This dealership goes above and beyond to make the experience great. I would highly recommend that anyone that needs a BMW or any car for that matter ask for Kyle Ronnfeldt.

I was buying a new X3 and helped by Kyle Ronnfeldt at the dealership. Kyle is very friendly and attentive, very easy to work with. He explained the options for the car and the process of ordering a custom-built one very well. I compared a few dealers in the area, and BMW of Champaign offered the best price initially and was the easiest to work with in price negotiation. Kyle was very helpful and attentive in this process and was willing to compromise on the price negotiation, so it saved me much time as well. It actually took me only two trips to the dealership. I am very happy with the deal, and I would highly recommend Kyle and this dealership to others.

At first I thought it would be a great experience; and dealing with Scott was an absolute pleasure; but then came dale. I traded in my 1997 jeep wrangler, it was in great shape. 110,000. Tiny bit of rust at the windshield joints. Almost brand new rims and tires from a 2011 wrangler unlimited. Cali teal. Scott comes back with his first offer for my jeep and says, now don't laugh at me....wait for it....1500 bucks. I felt insulted...and then came dale. He said it needed like 1500 worth of work...it had its issues. Again I felt insulted. Did I mention it has a new windshield, new radiator, new power steering pump. 800 bucks for the hardtop itself. Anyway cut to the end...Dale came up 1000 bucks and I got 2500 in the end. And now I see my jeep up for 7500 bucks. Jokes on me. #igotdaled Another dealer offered me 5000...I wish I would have bought from the other dealer but this is my story.