Reviews
New car purchase
Very easy process to purhase a vehicle. Salesman was friendly and provided several vehicles to test drive. Felt we received a fair trade in value. The financing process was very smooth.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Regards, The Richardson Motors Team
Individual
My old car "died" and I needed a new vehicle ASAP. I dealt with Rick Carlson at Richardson Motors. He was excellent and great to work with. The gentleman in the finance department also did an excellent job. I love my new Honda CR-V.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Deborah, thanks for this marvelous review and congratulations on your new car! We are so pleased that Rick was able to provide you with such exceptional service. Enjoy your new Honda CR-V! Regards, The Richardson Motors Team
Needed a new truck
We dealt with Tim Eppler when buying our 2018 GMC Terrain so we knew he was who we wanted to deal with when we started looking for a new truck as well. Great salesman. He made us very comfortable when discussing options. He helped us reach the deal we were comfortable with. Richardson’s is a great dealership. We’ll go back!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for leaving this remarkable feedback. We appreciate your comments and are happy to hear that Tim was able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you again down the road! Best, The Richardson Motors Team
Happpy Customer
First time buyer from Richardson Motors. I felt the process was great. The line of communication couldn't have been better. They answered all of our questions and kept us informed during the buying process.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Jim, thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Best, The Richardson Motors Team
Car Buyer
I worked with Tim during my car buying process. He was easy to work with and allowed me to explore my options before ultimately making a decision.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for the wonderful review of your recent visit to our dealership, Shane. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. All the best, The Richardson Motors Team
a very friendly, low-key, local small-town dealer
After a couple horrible encounters with Honda dealers in Iowa City and St Charles, IL, I was pleasantly surprised at how friendly, receptive and caring the staff at Richardson Motors was. Rick Carlson was very open, knowledgeable and efficient during the completely stress-less price negotiations and really cared about my wants/needs. The Business Manager was very polite and respectful to me and thoroughly explained all the financing and accessory options without being pushy at all! I was so pleased to encounter an auto dealer that still possesses old values like respect, honourability and sincerity! Thank you Richardson Motors - I'll pass the word on to my friends about the great experience I had at your dealership!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for taking the time to share your feedback with us, Wayne! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Regards, The Richardson Motors Team
Max Huss
Rick Carlson was extremely knowledgeable and helpful. He made my car buying experience very easy and stress free. I really appreciate the assistance he provided.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for the nice review, Max! We really appreciate this feedback and we'll be certain to share your compliments with Rick and the rest of the staff. We pride ourselves on offering high-quality customer service, and we're glad we were able to take care of you. It was our pleasure! Best, The Richardson Motors Team
Great Experience!
Scott made the purchase of my new 2018 GMC Sierra a great experience! What really sold me was the fact that he offered for me to test drive the vehicle and take it home overnight (which I did). This actually is a great selling technique that I was not offered at the 2 other local competitors. I was also very impressed with his knowledge of the vehicle, as he spent well over an hour with me after the sale going through the many features on my new GMC before I drove it off the lot.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for taking the time to write about your experience with us, Jeffrey! We work very hard to provide each of our customers with a personalized and hassle-free experience. We are happy that Scott wasable to exceed your expectations. Don't hesitate to contact us if there is anything else we can do for you. All the best, The Richardson Motors Team
Ellen Gabrielleschi
Very easy experience--Rick and Bryan very very helpful and understanding. I had not intended on driving out in a new car but every detail was worked out to my satisfaction, very quickly.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your great review! We're glad to have Rick and Bryan on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care, The Richardson Motors Team
Toolmaker
I go to Richardson because the sales people are helpful and know their vehicles very well. The service department has always good every time we have have used it.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for reaching out, Robert! Reviews like these mean the world to us here at our dealership and we will be sure to relay to the team. Take care and have a great day. All the best, The Richardson Motors Team