Reviews
Representative was very informative and courteous. I was...
Representative was very informative and courteous. I was kept informed of the process. Would recommend,
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you, Scooter, for your kind words! We thank you for your business and look forward to your next visit!
I was most satisfied with the services provided. The...
I was most satisfied with the services provided. The video of the service check is especially impressive. Too, I could complete work because of the work area provided.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to your next visit!
Doug in the Service Department was very pleasant and...
Doug in the Service Department was very pleasant and knowledgeable. He kept me in the loop from start to finish regarding my vehicle. Excellent service!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Demetria, for your kind words for Doug! We thank you for your business and look forward to your next visit!
Service department is not customer friendly. I am...
Service department is not customer friendly. I am repeatedly told by my service advisor how they have 10,000 customers and only five of them; how he works 10-11 hour days, etc.He has never returned a call although I have left two voice messages requesting a return call. He denies ever getting a voice message from me although I left them on the number he gave me as his direct line.???? He is very defensive and arrogant. He was recommended to me by the salesman when I bought my car, but I am requesting to change to Brian Kelly who helped me today and was excellent!Doug Shoup is the advisor I have been using.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you so much for your continued support. I have spoken with the advisor you were working with and he understands the level of service that we require. We currently have 8 Service Client Advisors which is adequate to handle our growing service business. Brian Kelly will continue to give you the level of service that you deserve. You can reach out to me directly if you would like at 843-230-3329. Sincerely, David Miles General Manager
Very pleased with the service .everything expl,good...
Very pleased with the service .everything expl,good recommendation. Car washed. Delivered on time. Good a a a a a a a a a a
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words! We thank you for your business and look forward to your next visit!
Poor communicationUnclear warrantiesLoaners not...
Poor communication Unclear warranties Loaners not available even when car not drivable and expect u to wait another 5 days for a loaner and waiting to fix car Too expensive
- Customer service 3.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
I apologize you were not able to attain a loaner on your recent service visit. We normally keep approximately 60 loaners in our fleet however currently that number has decreased to 25 due to worldwide inventory shortages. Vehicle inventory levels will start increasing in September and October which will enable us to normalize the courtesy fleet. Please call me directly at 843-230-3329 and I will answer your warranty questions. Sincerely, David Miles General Manager
Great work as always, able to understand the needs of the...
Great work as always, able to understand the needs of the customer and give the best options available. Brian is very friendly and professional got us in and out fast
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words! We'll be happy to pass your positive feedback to Brian We thank you for your business and look forward to your next visit!
Prompt and courteous as usual. I Love this place! Sam was...
Prompt and courteous as usual. I Love this place! Sam was helpful and kept me informed of progress. Waiting area was relaxing and stocked with drinks and snacks.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words! We'll be happy to pass your positive feedback to Sam. We thank you for your business and look forward to your next visit!
Great experience with BMW of Columbia! Our sales...
Great experience with BMW of Columbia! Our sales associate David M. did an awesome job! He was very knowledgeable about anything & everything BMW. My husband & I felt very comfortable with him.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind words! We'll be happy to pass your positive feedback to David. We thank you for your business and look forward to your next visit!
Best and easiest buying experience ever. My client...
Best and easiest buying experience ever. My client advisor, David M., made sure I got the car I wanted and didn't just want to sell me something off the lot. Everyone I dealt with is to notch, very customer oriented and attentive to my satisfaction.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind words! We'll be happy to pass your positive feedback to David. We thank you for your business and look forward to your next visit!