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Germain Cadillac of Easton

(490 reviews)
Visit Germain Cadillac of Easton
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm 8:00am–3:00pm
Sunday Closed Closed
New (888) 903-6834 (888) 903-6834
Used (888) 903-1676 (888) 903-1676
Service (888) 903-1847 (888) 903-1847

Reviews

(490 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Internet research to a great personal sales experience

Don't be intimidated by the big named dealer and fancy space. I experienced excellent customer service from Neil Daniels. He called me quickly after I expressed interest in a car on line. Had the vehicle ready for me to test drive and financing complete. It was a pleasant and seemless purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Neil enjoys providing our guests such positive experiences. Thank you for sharing yours. Best Regards, Kenny Quinn General Manager

Easy to work with

Worked with Mark to get a used car. He was knowledgeable and not pushy. Easy to get a hold of and responded quickly to emails. We are satisfied!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Our team is thrilled to know that you are satisfied with your experience with Marc. Marc is great at providing quality service as he is dedicated to each and every customer. Best Regards, Kenny Quinn General Manager

No hassle, no problems!

Marc immediately responded to an email. We spoke a few time, agreed on a price and purchased vehicle without test driving it or seeing first. His word was true and they delivered a great vehicle and great deal! We couldn't be happier with how Marc and the dealership took care of us especially without ever stepping foot inside! I plan to buy from Marc again!! I would recommend this dealership and Marc Rieser to anyone. He was very laid back and was not pushy. Extremely easy to deal with and talk to. I live in Illinois and wish there were dealerships like this locally around here.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new purchase! We are so excited to welcome you to the Germain family and we look forward to taking care of you for many years to come!!

Outstanding buying experience

Not only did Germain have the cleanest and nicest car I was looking for, but my sale rep Marc, was outstanding. Even though he had some other appointments, he made time for me at the end of the day I came in and he stayed in contact with me in a sincere and non-stalker way after we met, he got me a great deal on financing and allowed us to close the deal on a Saturday afternoon in a couple of hours. Exactly what car buying should be.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We sincerely appreciate your great review on Marc and experience here at Germain Cadillac of Easton! Complete customer satisfaction is our ultimate priority, and we look forward to delivering the same level of service again in the future!

Cadillac Escalade Purchase

This is the 2nd vehicle that I have purchased from Germain Cadillac and once again it has been a great experience. My sales professional, Marc Rieser has to be the "MVP of sales" for central Ohio. Marc knew exactly what I was searching for and knows that I will not settle for mediocre. Kenny Quinn utilized his vast knowledge of the market in locating a lightly used Cadillac Escalade Premium which are not easy vehicles to locate given their different badging from common Escalades. Once the vehicle arrived, Marc immediately reached out to me within hours and the process moved quickly. I was in my vehicle (cleanup, certified process, etc) within the week. Kenny and Marc will continue to get my business. They have earned it. Matt French in service is very customer focused and rounds out a great Germain team.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for allowing Marc and I the opportunity to once again earn your business. Our team is dedicated to providing our customers the ultimate customer experience and we are thrilled you are completely satisfied. Matt and our service team look forward to continuing to provide you with quality service as do we. Best Regards, Kenny Quinn General Manager

Great service!!!

Patrick Anderson was a great sales person to have. I emailed Patrick about a vehicle and his response was immediate! The buying experienced was laid back and quick and appreciated!!! Thank you Patrick!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

That's exactly what we like to hear. Our team is dedicated to providing our guests a quality experience. Thank you for sharing yours. Best Regards, Kenny Quinn General Manager

My experience at Germaine and with Neil

I have 15 years in medical sales and can tell you that my experience with Neil was fantastic. He was very professional and assisted me with all my needs! I would highly recommend him and the dealership to anyone looking for a positive experience. Thanks Derek

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Neil is fantastic at what he does as he keeps the best interest of our customers at heart. Thank you for sharing your experience and for your recommendation of Neil. Best Regards, Kenny Quinn General Manager

Patrick was great

Patrick was fair and positive. We have a beautiful car as a result. I would recommend asking for Patrick if you are going to purchase a car c

Rating breakdown (out of 5):
  • Customer service
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We thank you for your business and recommendation of Patrick. Best Regards, Kenny Quinn General Manager

Marc Rieser - One of the best.

I have worked with many personalities in my career as a Petroleum Landman/Real Estate Broker and Marc is close to the top of the list when it comes to being attentive, knowledgeable, helpful, amicable, personable, etc. My wife, Dawn, and I really enjoyed dealing with Marc. He took the time to show us almost everything about the car we purchased, and we feel very comfortable contacting Marc if we have additional questions or concerns. Thank you for a great experience. Fred Kinsey

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

That's great to hear. Thank you for choosing Germain Cadillac of Easton for your recent car purchase and for leaving us this great review. Please do not hesitate to let us know if there is anything else you need. Best Regards, Kenny Quinn General Manager

Great Salesman

I worked with Marc Rieser he was able to get me a vehicle I really love. He has also helped me post purchase getting some minor cosmetic things resolved. If your looking for a great salesman visit Marc.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for telling us about your experience with Marc. We are happy to hear he provided you a great experience before, during and after the sale. Best Regards, Kenny Quinn General Manager