Reviews
Drove over 2 hours to go to the dealership .
Drove over 2 hours to go to the dealership . Nicholas answered every question , he is very polite & knowledgeable. Best service I’ve ever received at a car dealership . I will be returning on my next car purchase
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks for taking a moment to let us know how helpful you found this visit! We're delighted Nicholas provided you with all the answers you needed to make this a positive experience. Enjoy your new car! Best Regards, D'Lacy Stith General Manager
Wrong advertising.
Wrong advertising. FSD not available on their vehicle while they are advertising as if it is included. The agent says you need to keep paying every month for it.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
We appreciate the opportunity to earn your business and apologize for any miscommunication or understanding. It was confirmed by our team that the Tesla vehicle of interest did have the FDS (Full Self Driving) upgraded and download from Tesla by the previous owner. So, the feature is available, however as with many Tesla features, it is subscription based and there is a monthly fee. If you have any further questions or concerns, our team would be happy to speak personally with you. Best Regards, D’Lacy Stith General Manager 614.383.4804 dstith@germaincars.com
I already had a bank check cut from a Federal Credit
I already had a bank check cut from a Federal Credit Union, extended warranty and car insurance available and literally just waiting on me to pick out any car that I wanted. I had to ask 3 times from different sales reps including the mgr for them to send their own inspection report that was already completed for me to review, before committing to the purchase. I also had to ask multiple times for an “out of the door” price before finally receiving one that excluded tag, tax, title and shipping from OH to GA. They couldn’t even tell me what shipping company they would use and that I would have to pay the driver when they dropped the car off. I work during the day and don’t have time to go back and forth with a sales rep and explain why I won’t come in to test drive a car, use their financing or purchase a service warranty when I already knew what I wanted. I refuse to purchase from any dealership that can’t send me basic paperwork to purchase a car sight unseen and 800 miles away for that matter. My husband and I have 4 cars between the two of us, my 2 Jaguars and his 2 Cadillac’s. My husband just likes the CT6 Platinum TT and I was buying it for him as a surprise gift and they ruined it. This literally could’ve been the easiest sale for them and they couldn’t have cared less. What a complete waste of my time. Then to add insult to injury, Tony arbitrarily decided to start calling me by an entirely different name!! I wouldn’t buy a Cadillac keychain from this dealership.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
We appreciate the opportunity to earn your business and thank you for providing us feedback regarding your remote sales experience. We are a little dismayed by your review. According to our records, you requested a copy of the 172-point Cadillac Certified Inspection on the vehicle of interest. It was explained to you that the vehicle did not have that inspection to provide because it did not qualify for certification due to its age (2018). You insisted on having that inspection. Our team did provide you with the multipoint inspection (MPI) along with the vehicle history report, complete service records of everything we did to the vehicle, a video, and pricing. This pricing breakdown included the requested service contract, which you declined afterward. Pricing was resent without the contract, and it was explained multiple times that we do not collect taxes for the state of Georgia. We also provided you with a separate quote for shipping. We explained that we use central dispatch for transport. They use various companies, based upon who is available at the time, and you would be able to pay them directly upon arrival. I apologize that somewhere along the lines of our communication your remote experience was unsatisfactory. We aim to provide an excellent customer experience 100% of the time. If you would like to discuss your visit further, please feel free to give me a call. Best Regards, D’Lacy Stith General Manager 614.383.4804 dstith@germaincars.com
recently brought my car in to have my sensors and drain
recently brought my car in to have my sensors and drain system repaired. After paying $1900 for this repair a week ago, now my engine light is coming on and off and the car is hesitating. My vehicle was not doing this before bringing it in for the repair. I know this was not a problem because their was a diagnostic ran on my vehicle. I am furious about this after trusting them to work on my vehicle. With it being a cadillac dealership I thought it would be the right decision taking it there to be repaired with my vehicle being a cadillac.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Ronald, your continued business and trust in our team means so much to us all. I'm sorry to learn your recent visit did not meet your expectations and I will be following up with you to to learn more about your experience and how I can assist. Best Regards, D'Lacy Stith General Manager 614-383-4804
Purchase a used Cadillac xxx less than three car was
Purchase a used Cadillac xxx less than three car was inspected by the dealership and the wrong tires were placed on the car. Two of the tires were a bald. Return back to the dealership to have this matter resolved, and I was told by the general manager, D’Lacey Stith That the car is a used car and that they can just swap out the tires from the back And put them in the front and put the ball tires in the back. When asked for him to come and look at the four tires, his response was no and that we know our product, but we am purchasing the vehicle. General manager, D’Lacey stated that They had invested in the car and had replace new tires on the back of the car. I would never purchase a car through him as a general manager, and I question if for sure he knows the brand !
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for voicing your concerns regarding your AS-IS vehicle purchase. At the time of your purchase in May 2024, 2 of the tires measured less than 4/32 so we replaced them, the other tires passed our safety inspection. You visited multiple times before your purchase, and were satisfied with the price, condition, and operation of the vehicle. Upon taking your vehicle to another automotive supplier due to a shimmy, pulling to the right and a loose splash guard they recommended work. We explained the vehicle was not sold to you in this condition, and we are unable to accept liability for these repairs’ months later. We are sorry this doesn’t meet your expectations. Best Regards, D’Lacy Stith General Manager
Recently, I bought a car from Germain Cadillac of Easton.
Recently, I bought a car from Germain Cadillac of Easton. It was my first time to pursue a car on-line. Adam was a “no pressure,” efficient, and friendly salesman who answered all of my text messages in a timely matter. Immediately, I appreciated his sharp, “spot-on” communication skills. Also, his trustworthiness and quick responses helped me to “seal the deal” on a highly pursued car in one day. Adam’s attentiveness to my needs was exceptional. Definitely, he is the first person to call to get the job done. If you are interested in buying a vehicle, call Adam. He is the most reliable in every way!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Vickie, thanks for taking a moment to give us the highlights of your dealership experience with Adam! We're delighted he was committed to your complete satisfaction. Congrats on the pre-owned car! Best wishes for pleasant travels in your future, from the whole team at Germain Cadillac of Easton! Best Regards, D'Lacy Stith General Manager
Make it back to you and keep in touch with you everyday
Make it back to you and keep in touch with you everyday you can't ask for much more than that
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your positive experience with Robert. We know he enjoyed assisting you during your visit. If you need anything further, please do not hesitate to let us know. Best Regards, Kenny Quinn General Manager
Corey was great to work with.
Corey was great to work with. He made the process go quickly and smoothly. Every staff I encountered during my purchase was friendly and professional
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
CeeCee, Thank you for your kind words and for taking the time to leave us this 5-star review. It is wonderful to hear that we were able to provide you with the excellent sales experience we strive to provide all our customers. We look forward to working with you again in the future. Enjoy the road in your pre-owned car. Best Regards, Kenny Quinn General Manager
GREAT SERVICE
We purchased our 2019 XT5 form another dealer in Akron, Ohio. We were welcome with open arms by Germain Service Dept. We purchased a certified GM car and that was a good investment. Germain's staff is the best you will find in the car business anywhere. I CAN NOT express how much we have come to trust in the Germain Cadillac of Easton. thanks for looking after our family. Marvin Block & Cathy Block
- Customer service 5.0
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- Quality of repair 5.0
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We set high expectations for ourselves so it’s gratifying to hear you had a great service experience with us. We always strive to provide personable and excellent customer service. Thank you for the review! Best Regards, Kenny Quinn General Manager
Great salesperson and finanace mgr to work with car was
Great salesperson and finanace mgr to work with car was detailed and clean. They did a couple small touch up on paint issues with no questions. Also Provided a full tank of gas and a full over inspection to make sure car was to my satisfaction completely. One of the best car buying experiences with a dealer I’ve ever had
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your positive review. We're glad to hear that you found our team here at Germain Cadillac of Easton so helpful in the purchase of your pre-owned vehicle. We do hope you will visit us again for sales or service Take care! Best Regards, Kenny Quinn General Manager
Mr. Quinn, I haven't bought a car from a dealership in almost 20 years as I usually buy from private owners, but working with Lynn and Zach was very easy and appreciated. They were both straightforward, professional and listened to my needs and answered all my questions. The car was detailed and beyond clean in all aspects and them working with me for the small paint repair was much appreciated ! Thank you again.