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Jim Causley Buick GMC

(1,104 reviews)
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Sales hours:
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–6:00pm 7:00am–6:00pm
Wednesday 9:00am–6:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday Closed Closed
Sunday Closed Closed
2017 state dealer award
View 5 awards
2017 state dealer award
2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award
New (586) 580-8094 (586) 580-8094
Used (586) 580-8561 (586) 580-8561
Service (586) 648-1944 (586) 648-1944

Reviews

(1,104 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jim Causley Buick GMC from DealerRater.

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We showed up without an appointment, but Ray was quick to

We showed up without an appointment, but Ray was quick to help and didn’t miss a beat. I noticed every car I test drove looked freshly washed—maybe just timing, but if he did it on purpose, that extra effort didn’t go unnoticed. He was super honest the whole time, even recommending the used Chevy over a new GMC when he easily could’ve pushed the more expensive option. My car came with a full tank, which surprised me since most dealers leave it nearly empty. He got us a good deal on the plate, found the best rate, and had all the paperwork ready when we came back. The rest of the staff was helpful, and they offered great warranty options. After months of shopping around and talking to a ton of dealers, I’m glad Ray was the one we ended up buying from.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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My experience this time was not good at all.

My experience this time was not good at all. Had to wait 3 to 4 weeks just to get my oil changed when I never waited more then a week in the past. And the other times I took my vehicle in to be serviced, they would wash it too, but not this time.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Service and sales Josh and Gerry are awesome.

Service and sales Josh and Gerry are awesome. Attention and satisfaction guaranteed. Envision is awesome!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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John Shell made the buying process very easy.

John Shell made the buying process very easy. Jim Causley staff was very friendly.. Happy with my new Terrain.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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My experience at Jim Causley Buick GMC was excellent, My

My experience at Jim Causley Buick GMC was excellent, My salesman Brenden was helpful and put together a nice, painless deal. I had a bad experience earlier that at another Buick dealer. Jim Causley and Brenden saved the day for me.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

I was in need of routine maintenance including new tires

I was in need of routine maintenance including new tires in between business trips. The service staff was able to arrange a plan suitable for both their and my needs which resulted with successful completion of the work required. Excellent work by the Kevin Meservy and the Team at Jim Causley Buick GMC!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Very quick service, Great service people to work with

Very quick service, Great service people to work with nice waiting area while you wait, even though it?s not a Buick or a GMC product.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Amazing amazing amazing amazing.

Amazing amazing amazing amazing. Patient understanding fast. Everyone was rooting for me and made sure i got everthing i needed and wanted.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Kris Daly and the people that assist him are

Kris Daly and the people that assist him are knowledgeable, helpful, caring and add fun to the experience. They made the experience easy and enjoyable.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Jerry Bac just worked with me as I leased my 2025 Encore

Jerry Bac just worked with me as I leased my 2025 Encore GX. I have leased my last several cars at Jim Causley through Jerry. He is great to work with! Very thorough, detailed focused and personable. Jerry makes leasing a new car a great experience! I highly recommend Jerry and Jim Causley Buick GMC for your next car lease or purchase.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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