Reviews
Write a reviewsoft brake pedal
Good Service but did not find the cause for my concern. I left with assurance the car was in good repair.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jim, thank you so much for your kind and honest review. We always appreciate any feedback. It was a pleasure to do business with you, please let us know if there's anything else we can do for you. Brad Voss | bradvoss@vossauto.net | 937-428-2342
Nice people
Was so happy to find the car I liked and to purchase it! Everyone was very polite and my salesman, Paul, was especially helpful in explaining the car's features.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Ann, we love hearing about customers who have a great experience with us and we are glad you are one of them! We know that buying a car is an important decision and we are proud that you chose our dealership. Please feel free to contact us if you have any questions on your new vehicle. Congratulations and we look forward to work with you again. Brad Voss | bradvoss@vossauto.net | 937-428-2342
Outstanding service and facilities.
Totallly satisfied. Appointment was on time and service was completed in a reasonable time while I waited. One issue could not be duplicated which seems to only act up during the winter, will require a revisit sometime this winter. Totally understand.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Woodrow, we're completely committed to providing top quality service and we're ecstatic to hear that your experience reflected this dedication. We understand that servicing your car takes valuable time out of your day and we never want to waste our customers' time. We are very happy to hear that your service was completed in a timely manner and we look forward to servicing you again. Brad Voss | bradvoss@vossauto.net | 937-428-2342
Great purcahse experience
My purchase experience was wonderful. My salesman answered all questions I had about the SRX I purchased and provided me with great guidance.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Barbara, congratulations on your purchase! At Voss Village Cadillac, we strive to ensure that no question or concern goes unanswered and it's encouraging to know that our salesman was able to guide you in choosing the right vehicle for you. We are committed to helping each customer get behind the wheel of a vehicle that accommodates their lifestyle and includes all the features that makes it their dream vehicle. We look forward to working with you for your next servicing need. Brad Voss | bradvoss@vossauto.net | 937-428-2342
Appointments DO NOT matter - Understaffed, will waste time
Friday I scheduled an appointment online for service to be done on Saturday at 9am. My wife dropped the car off Friday night yet they couldn't find the appointment in the computer but said they would be able to get to it on Saturday. They would need to run a diagnostic check to start things off. Saturday around 12:30pm comes around (they close at 2) and still no word. We called them, Toby said the car was in "working" status and would call at 1:30 with an update. At this point we told them we would have to have the car back because they are closed on Sundays and my wife needs her car for work during the week. 1:40pm, no call from the dealership so I called them and was told the service advisor would call me back. 1:55pm I receive a call from Toby saying they were slammed from yesterday still. I asked the obvious question of why they said they would be able to get to my car today. He didn't have a good answer. I asked how far they got along with it and in way too many words told me NOTHING had been done to it. No rentals available, No solutions presented. If you dont need your car for multiple days, liked being lied to, need a car babysitter, and/or like calling to make sure you wont be stranded without a car...then this is the service center for you. I personally don't like being given incorrect expectations especially when I had an appointment scheduled. Complete waste of our day, especially when we could have taken it elsewhere to be fixed. Be weary, don't waste your time here. There are other local Cadillac dealerships in the area with better reviews and now I know for good reason.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Great, consistent service
In dropping off my CTS-V to obtain service on certain issues, Voss Village Service came through with its usual, consistent service in addressing each of my (vehicle) operational concerns.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Richard, thanks so much for this 5-star review about your service experience! We always enjoy hearing from our customers. I am pleased to hear that our team has consistently been able to address the operational needs of your vehicle and provide you with the outstanding customer service we strive to deliver to each of our guests during your visits. We hope to work with you again in the future for any of your automotive needs! Brad Voss | bradvoss@vossauto.net | 937-428-2342
Great Service
Steve took great care of me and my brand new Escalade (5.5 months since I purchased) and the experience was fantastic!
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Debra, thank you so much for your review! We really appreciate your business and are so happy that Steve could provide a great service to you and your vehicle. We look forward to serving you again! Brad Voss | bradvoss@vossauto.net | 937-428-2342
Good dealership with great service
I have always had my car concerns listened to and then corrected with care. The main reason I chose to return to Voss Cadillac was due to the excellent service I've received.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Virginia, thank you so much for taking the time to provide such great feedback. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that we were able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Brad Voss | bradvoss@vossauto.net | 937-428-2342
Dennis Thomas
Did a good job on service...I took a price sheet on service to the service rep. taken from your web site clicking on "service menu". It said $92.00 for oil change and tire rotation and a 27 point check up. I was charged $100.00. The service rep didn't seem to know about your web site. But I am completely satisfied with the work not the price...Dennis Thomas
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Dennis, thank you so much for your kind and honest review of your service experience. We always appreciate any feedback. It was a pleasure to do business with you and we hope to see you again in the future! Brad Voss | bradvoss@vossauto.net | 937-428-2342
Excellent
I have always gotten excellent service from Voss Village Cadillac, they have a great team, and I love the services they provide.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Mary, thank you for writing about your visit with us! I am happy to hear that we were able to provide you with the outstanding customer service we strive to deliver to each of our guests. We would love to work with you again; feel free to call us with any questions or concerns. Be sure to check us out on Twitter and Facebook -- we offer exclusive specials for our followers and likers Brad Voss | bradvoss@vossauto.net | 937-428-2342