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Voss Village Cadillac

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (325 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (325 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Great Service, Easy Service, Fast Service

Robert Stewart has been my service consultant the last few times I have brought in my Cadillac. He is SO wonderful! He is always helpful and goes out of his way to make my experience easy. Thank you, Robert.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great Body Shop Service

Very efficient, customer service was great. Body Shop man. Bill Ritchie was very pleasant and took care of my needed repair. He also lined up the rental car for me. After repair was made, Huyndai Sonata came back like it was brand new. Great job...great customer service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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GREAT SERVICE AND ATTITUDE

EXCELLENT VISIT TO GET OIL CHANGE. ERIC AND TEAM DID A GREAT ,QUICK AND EFFICIENT JOB. THE CASHIER STAFF WAS EXCELLENT AS USUAL, THE YOUNG BLOND CASHIER IS ALWAYS IN A POSITIVE MIND FRAME AND THAT IS SO IMPORTANT TO PEOPLE.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We are glad that you noticed her great attitude.... that is why we hired her. During the three interviews we had with her, I asked her if she ever stopped smiling? Lucky for us she does not ever stop smiling. There is nothing more important then a positive attitude in the work place. Thanks again for your business!! Sincerely, Brad Voss

Caring Employees

Voss Cadillac goes to great care to select front line employees that in turn make the visits to the dealership a pleasure . I was greeted by the service manager and made to feel welcome and directed to the lounge where once again I was warmly greeted by Jesica and made to feel comfortable with updates to repair status.. Thank you Voss Team , Well done! Mark McCarthy

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great Service

I have received nothing but top notch service from Voss Village Cadillac from my salesperson, Benard Leigh, to the sales manger, Brian and service dept. It's this type of service and attention that would make me a repeat customer. Thank you, Brian Smith

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Cool car

Dealer pick me up in Columbus and drive me to their place. i bought the ATS which is a really cool car. It was a really good experience overall.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Voss Body Shop

Prompt service. Friendly staff, Charlie was very efficient. Great experience

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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great service,friendly staff

voss Cadillac has a great service staff and I have not only my vehicle serviced here but my kids also service their vehicles at this dealership. the service staff and cashiers are very customer focused. I would recommend this dealership to anyone desiring fast efficient friendly service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Great Service Team

The service team at Voss Village Cadillac were courteous and professional. The work on my car was completed in a timely manner and done right the first time. I'm very happy with my experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Awesome Service

Special thanks to Paul Martin, Steve Bastian and Kyle Clark who made my repair experience into a wow service call. I was overwhelmed by their prompt professional care. The communication and overall experience exceeded my expectations!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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