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Crest Cadillac

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (98 reviews)
Sales hours: 8:30am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 8:30am–8:00pm 7:00am–6:00pm
Tuesday 8:30am–8:00pm 7:00am–6:00pm
Wednesday 8:30am–8:00pm 7:00am–6:00pm
Thursday 8:30am–8:00pm 7:00am–6:00pm
Friday 8:30am–6:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm 8:30am–12:00pm
Sunday Closed Closed
2023 state dealer award
View 9 awards
2023 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (98 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Crest Cadillac from DealerRater.

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Lessee

David Ulwelling have been wonderful to work with. We went back to him after being totally satisfied with him and Crest 3 years ago. Good man!!! Jeff and Jane

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great Sales Staff

David Ulwelling was a great help and went out of his way to find us just what we wanted. Could not ask for anything more from a salesperson....

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Buying experience

My buying experience was easy and smooth. I talked with Joe Kopietz on the phone about a vehicle and he had it ready for me to drive when I pulled in. The buying process was very smooth as I was in and out in no time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Purchase

I bought a 2010 CTS from here and I love it! The sales process went quickly and the finance manager gave me affordable pricing on an extended warranty. Will definitely return here.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Excellent buying experience

I started out the process online, looking for a used Cadillac for my senior citizen parents. After filling out a request online at a night, Joe Kopietz called me the very next day with a few options. Unfortunately the cars that were in stock were not the right fit for my parents. Joe told me he would keep his eyes open and let me know when something came up. Not even 2 days went by and Joe called me with a 2013 Cadillac XTS that was being taken in that day. They did not even have possession of the vehicle yet, but he sure had all the info to catch my attention. I showed up that evening with my parents, took it for a ride and purchased the car. Joe was great to work with, he was patient with my parents, was very knowledgeable about the vehicles, and there was no pressure to buy. Joe went out of his way to make it a great experience. I would also like to mention Brandon, the finance manager. He was also very patient with my parents, and did not put any pressure on my parents to buy an extended warranty. I would highly recommend Crest Cadillac.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Sam sambar

Purchasing a Cadillac XTS from Crest Cadillac was a very pleasant experience. The sales associate, Tom Piontkowski, went above and beyond of what you expect from a sales associate. Tom was always available to answer any question. Tom's knowledge of this particular vehicle and the car purchase business was very impressive. I would not hesitate to recommend Tom to my friends. Tom is a great asset to Crest Cadillac.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great Service and Experience

We recently purchased a vehicle from Crest Cadillac. David Ulwelling provided exceptional service throughout the entire process. In our search, I had talked with several individuals at other dealers. None of them treated me with the respect and service I received from Crest and David.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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2015 ats purchase

this was one of the best experience i have had at a dealer. basically did the process over email, was in and out of dealership! Nothing like any past experience i have had. it was easy, no stress, hassle free, fast/speedy...those are a few of the words to describe my experience purchasing my new 2015 vehicle from Crest Cadillac!! Joe new manager was very helpful and did fantasitc job start to finish! thank you and see ya in two yrs for that xts! thanks again

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great online service make it easy for me to buy YL

I can honestly say that David Ulwelling made it extremely easy to purchase my Yukon XL Denali online. I haven't ever done this before, so i was apprehensive about it. He made me feel comfortable and they were easy to work with on my trade. The truck is awesome and I will go back in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Bad salesman

I stopped in to look at a 2007 Cadillac Escalade they had in stock. A salesman walked up to me while I was looking at the vehicle and asked me if I needed help. Great start!! I don't like overly aggressive sales people but I still love to feel like my business is important. Well we went inside to start the deal but was shocked when he just looked up my VIN#, valued my trade in, punched in the vehicle sales price minus my trade in and gave me a paper receipt from his calculator and told me that's it! So I asked how he figured my vehicle price and that its worth more than what he offered and we can wheel and deal but he told me "WHY WOULD I?" The truck I'm looking at is in high demand and my truck is basically worthless. I've purchased many vehicles in my life but NEVER have I been disrespected in this fashion. The guy wouldn't negotiate to save his life, the manager never came to speak to me, not one person looked at my truck AND HE DID NOT OFFER ME A TEST DRIVE. (by the way we were only $1900 away from a deal and I was willing to take the deal as is if he would have at least tried) So I drove to Chicago, bought the same Escalade with fewer miles and CHEAPER! I guess I should thank Tom Piontkowski for letting me walk away.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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