Reviews
Lexus of Warwick
Was very pleased with the help I received in purchasing my Lexus NX hybrid. Every single person I made contact with were exceptionally helpful. Ernie, the salesman, ws very knowledgeable and patient. I have an elderly husband who wanted his needs met and Ernie did just that. Seth, finance, was very thorough. Ben the tech was also patient with an older person (me) who sometimes gets intimidated by such a sophisticated auto. Thanks again to everyone who made the experience very pleasant, indeed.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for the wonderful review, Karen! We're happy to see that Ernie's patience made all the difference in your experience with us. Congratulations on your purchase; please come back at any time!
Positive experience
I’ve been leasing a Lexus since 2007. All of the staff is attentive and helpful. Special thanks to Ray West and Alisha Cady who are outstanding and wonderful staff. Richard Hochman
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for sharing your positive experience working with our team to lease your Lexus! We will be sure to thank Ray and Alisha for providing you with excellent care. Let us know if we can do anything else, Richard! We hope you enjoy your vehicle.
Lexus GX460
Ernie is by far the best car salesman I’ve ever dealt with. Very helpful and informative and I was in and out very quickly. I highly recommend him!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Elizabeth, We will make sure to pass this review along. Thank you for taking the time to write and give us the 5-stars. Come back and visit us any time, Ernie will be glad to assist, as always!
Recommendation of Service Consultant Talisa Albanese
Had an issue with Lexus RX350. Brought car to Lexus of Warwick where Talisa was my Service Consultant. She was very helpful, courteous and thorough in getting the problem fixed. Car was at the dealership for several days because my insurance company was slow in sending a claim representative. Talisa communicated with me regularly to advise how work was proceeding. Talisa’s interaction made this repair as seamless as possible. She’s an asset to this dealership.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Geoear, We appreciate you taking the time to write a review and sharing your positive experience with our Service Department, and with Talisa in particular. Glad to hear your Lexus is tuned up and back on the road in superb condition! We look forward to seeing you and your Lexus RX350 at the next milestone.
Great experience overall
Overall the experience was great. They worked with from the beginning to get me close to where I wanted to be. The addressed all of my questions and concerns. No one pressed me to make a decision, and they all made signing as streamlined and painless as possible. In the end I would have like the price to be a little less, but who really says, "wow, I wish I could have paid more for that....." Thank you for helping in the process.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your business, Jonathan. Congratulations on your new purchase. We hope that you will consider us for all of your future automotive needs. Have a great day.
This was my third Lexus and the service provided by Hal...
This was my third Lexus and the service provided by Hal Pelit, and Seth Swagger and Alisha Cady was outstanding. And I must say that the service provided by the Service Department has always been the best .
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your third Lexus! We are delighted to see Hal, Seth, and Alisha have provided you with excellent care and we truly appreciate your feedback for our Service Department. Let us know if we can assist you again, Ron!
ES350
Best dealership by far. Everyone is so nice and genuine. Ernie is the best. I will continue to buy my cars from Lexus and Ernie. I highly recommend both Lexus of Warwick and Ernie T.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Karen, Thank you so much for taking the time to share your feedback for us and Ernie. Congratulations and we'll be looking forward to any future visits!
Great Car Buying Experience!
Such an easy and hassle free car buying experience! Thank you Ernie and Seth for all of your help! Would recommend to anyone shopping for a vehicle!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your recommendation, Jess! We are happy to learn you felt your car buying experience was easy and hassle free and we'll be sure to thank Ernie and Seth for you. We hope we can help you again in the future. Congratulations!
Richard and Teresa Telesmanick
The staff was friendly and professional. They all went out of their way to make us feel comfortable throughout the purchasing process. We especially welcomed the no-pressure sales approach. It made the entire experience enjoyable.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Richard and Teresa, We'd like to wish you congratulations! Thank you so much for your review for our team. We are happy to learn we have provided you with a pleasant, no-pressure experience and we hope to work with you again in the future.
luvmylexus
Meeting with Ernest T at LEXUS was not planned, but couldn’t have asked for a more knowledgeable and attentive salesman, with out being pushy just to close a deal. Although it may have taken a little longer, my new Lexus NX300 was worth the wait.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Congratulations on your Lexus NX300! We are so happy Ernest has provided you with excellent services, Mary. Thank you for sharing and we hope you enjoy your new car!