Lexus of Warwick

I came in contact with David via the internet and met him the next day to test drive the car that I had inquired. David was especially helpful, informative, and a very friendly guy. Highly recommend him for anyone trying to buy a car. Very responsive when you need to ask questions or have concerns on your vehicle, and he will do his best to help you out. I was in a rush to get my car and David helped me out greatly. Thank you Lexus of Warwick and to David personally.

Easy, friendly, warm, simple, satisfying service and process from start to finish made my first experience with in skip a great joy. Mike was professional and Gina was too. They explained everything in easy to understand terms and I felt super comfortable.

There are two reasons to deal with this agency: The sales associate Ray West is interesting and informative. He is meticulous when delivering a new vehicle and insures the item is ready to his standards. The second reason is the fabulous service manager Peppino Pallidino. He is not only working for the company, but also very much concerned about a customer's safety, satisfaction and quality of work performed. Were it not for these two employees, I may not have been a return customer at Warwick Lexus. The service manager's position in my opinion is the key ingredient to building customer confidence and loyalty.

My wife and I recently purchased an RX 350 and like most consumers visited several dealerships on our quest find the perfect car at a reasonable price. We were fortunate to be greeted by Mr Ferreira on our initial visit to Inskip. Throughout our pursuit, Jim was mindful of our needs and concerns. His approach was sincere and professional and ultimately led to our decision to buy from Inskip. On behalf of my family - Thank You

I am sending this e-mail because of the excellant service we have received from your business manager Kenneth Golini. Ken made us feeld very comfortable when we were conducting busines with him. Later on we canceled our warranty, and he answered us promptly and courtesly. He is an asset to your dealership.

After visiting many dealers, I found the quality of service to be outstanding. The sales rep was friendly, professional and attentive. We purchased the 2009 Used Lexus SUV during our first visit. The price was negotiated to our satifaction and we left very pleased. The vehicle was ready as promised and we were initiated into the very many features by our sales rep, who was very patient with us as we went through the various details.

I went to Inskip Lexus to get some warranty work performed before my dad's 2007 Lexus ES 350 ran out of warranty. My primary complaint was rattles, creaks and groans heard from the dashboard and gauge cluster. I asked Mr. Vanner if he wanted me to go on a test drive with a technician so I can let him hear all the issues I am having to which he said no. Good enough. So I get a call back the next day stating that the car was ready and that they fixed the rattling from the center dashboard but they couldn't duplicate any of my other concerns. I headed to the dealership the next day and asked if I could test drive the car with a technician to see if I could reproduce the other issues that they couldnt. We head out and lo and behold, on the FIRST real pothole I could reproduce the creaks/rattles from the whole dashboard. To make it even worse, there is a technical service bulletin(TSB) from lexus about this issue! I guess I am not the first to complain about this hence the TSB. I was not happy about this. First, if I could reproduce this rattling on the first try then did the service tech even test drive the car carefully to reproduce my concerns? Its one thing if it takes me a half hour to reproduce the noise but another when it takes me literally 30 seconds to do this. Second, if there is a TSB out about the issue, don't you think they should have just performed the TSB since this was my exact concern? It just seemed to me that this service department may not take pride in their work or are just plain lazy to go the extra mile and satisfy their customer service. This is the only conclusion I can make after my experience at this service department. Hope this helps someone who is looking to service their Lexus'. Thanks. P.S. I did some googling about this dealer service and wish had done it earlier because this service department doesn't get good reviews on other sites as well. P.P.S Mr. Vanner the service advisor had asked me to amend/retract my review after the work was performed to my satisfaction. After reflecting I am not going to do so since the fact that the work performed on the dash board was inferior before it was corrected. One example I can give is the fact that the second time I returned for a test drive after being assured that the rattle was gone, I decided to open the passenger side window(which was where the rattle was) I could see with my inexperienced eye that the dash board that meets the "A" pillar adjoining the door had no gap on the bottom but as you went up, the gap widened. This was verified by the master technician as well. Even though the dash is now quiet, the inferior work on the first two tries is the main reason why I will not retract this review.

Peppino in the service department is exceptional. He is a wonderful asset to Inskip Lexus and he is the ONLY reason I bring my car there. I purchased my car at another Lexus dealer and because of the distance I went into Inskip. Since meeting Peppino 3 years ago, I would not take my car to anyone else but him. He is easy going, flexible, and strives on building strong customer relationships. He truly cares about his customers and he is willing to go the distance to make sure they are 110% satisfied.

I had the pleasure of purchasing a new car from Richard Johnson. The overall experience was excellent. Richard knew the product, options and talked me through the extire process. I would highly recommend Richard to my family and friends. I look forward to doing business with Richard in the future.

I can't say enough good things about our experience at Inskip Lexus. The whole car buying process was pleasant and stress free. Richard and Gina were great! Very knowledgeable and friendly. We will definitely be returning to Inskip Lexus in the future.