Gillman Chrysler Dodge RAM

Just posted on Yelp and anywhere else I can think of regarding Gillman Dodge Dealership on Beltway 8, Sugar Land. We have purchased 5 vehicles from this location and will NEVER purchase another from them. The service department is dismal. My husband's Dodge Ram was in the shop for two weeks in August, issue not resolved and never any communication with them. It is in the shop again this is now two weeks and we still can not even receive a return phone call on the status. Each time we call the person we were told was our point person, Willie Ford is not available EVER; and has never returned a call. Stay away from this dealership!!! They are great at poor service, nothing else.

Bought a new Grand Cherokee in July. They did not provide a window sticker to at that time and have been Talking to my "salesman" since that time, he has come up with some creative excuses, but 2 months, really. I have tried to discuss with their general manager, Matt Chapman, with three emails and two phone messages With no response. I see now why their salesman feel they do not need to respond to their customers. I am working through Jeep customer service now.

I DO NOT recommend this dealership to anyone. I have called multiple times because my vehicle was not paid off and my bank kept calling for payment, I got a late pay on my credit report now. I also was told that they weren't sure if my car came with floor mats or not. After doing my own research I saw that my brand new 2015 Dodge Journey did come with floor mats. Ive called numerous time to get the floor mats mailed to me and I still haven't received them. My carpet where my floor mats would be is already nasty from not having any mats. im so disappointed in this dealership and how unprofessional they are. I cant even get through to finance, they never pick up and when they do I explain my situation and somehow im disconnected. I don't know what to do. I don't want to pay the remaining balance, it was there fault for not paying it off in time.

Professional scammers. I went to the dealership for a second purchase ( big mistake specially after buying the jeep cherokee giving me problem after problem). During the steps on the contract I was told that the car will be washed every time I bring it in for service, not just that but I was promised a detail wash on the vehicle I purchase 2 years ago. I chuckled when he mentioned that because I always brought my truck in for service and it was never washed, I knew they where just trying to pitch anything at me just to make a sale. Oh yea and those fliers you get in the mail for oil changes ranging from 67.99 to 120.00 dollars steer clear. I just brought my truck for an oil change. I have 2 changes left and they told me that I have to pay the difference because the oil change price went up. What ever happened to honest service?

Me and my wife purchase a new vehicle from Gillman dodge about two months ago. They didn't have the vehicle we wanted so they said they could get us one. That was the start of it all. They handeled the process horribly. Next was the financing. We were told to come up there two times to sign paperwork both times we waited for over two hours and no paper work was done. Finally the third time we came to the dealership we finally signed paperwork but they wouldn't give us a copy of the signed contract. After a week of trying to get a copy of the paperwork, they told me that they were sorry but the bank wouldn't approve us, they had to go to another bank with double the interest rate. We had no choice but to sign the new paper work they already had taken my trade in and I needed to the vehicle to get to work. Worst dealership ever. I would suggest to anyone never go there.

My salesman Effe was great! Because of his excellent customer service skills I referred a friend. I was to receive $150.00 and I'm still waiting and I have made two trips to be feed a bunch of BS even from the General Manager Matt Champman. If I didn't have the email stating it was $150 they tried to say it was $100.00. You tell me you sent two checks BS flag again! My next step is to call Chrysler Corp and report Gillman! Don't go there!

I recently purchased a 2015 Ram 1500. My salesman, was very polite and accommodating. The back and forth with the sales manager about the price was lack luster. The Internet price was a joke. They would not honor their online price.

After having my leased van for less than a year, one of the sliding back doors started closing by itself. Took it to the dealership where they said that it would only work when I used the key. Took it again when my tire pressure was low. Instead of checking it, they just put air on it and sent me on my way. Two days later, with almost a flat tire, they realized that I had a screw in it. Came in at 9:20 for a routine oil change and two hours later, my car is still up getting worked on. People here are so incredibly rude. Never leasing a car from them again!

I purchased a 2014 Jeep Cherokee in Feb 2014. In August of 2014 I started having issues with the transmission. To make a long story short - this is February 2015 and I am now driving a 2015 Jeep Cherokee that they gave me to replace the 2014. Sounds great - right. Well, not so great; I was at the dealer on Friday, February 20 and they want me to pay them almost $2,000 for this car. I asked for my money back and they said they would look at some other options and get back to me. So, I am still driving the 2015 with paper plates and paying my payments every month. This is the most frustrating situation that I have ever had with a new car . I have been to the finance office 3 times to complete the deal and everytime I have to tell them the whole story. I really am going to ask for my money back if this doesn't get resolved soon. Signed:never buy a jeep again.

Most horrible experience while shopping for car in this dealership, crook salesman along with dealership played lots of mind games. My experience: The car I was interested was listed for $12,995 on their website. I drove an hour to get the car with CASH $$ in my pocket. When I get there salesman brought a list and told me price on internet was mistake and actual price should be $13,895. I argued to honor the internet. After another 15-20 min, this dealer/salesman came up with an offer $12,995 for the car but added another $899 saying they have to add wheel lock and tint making it again $13,885. It was my first experience in this dealership, I was surprised to see how they play with their customers. I was upset so I left dealership. Salesman didn't said a word to me when I was leaving. Seems like he wants us to leave from there as soon as possible. Since I drove from far and wasted hours I decided to donate extra $899 to dealership crooks and buy same car. I returned back to dealership within few min. I saw same salesman is selling same car to his friend/relative (Might be lower price then what I was willing to pay- dealer managers check it). And salesman gave me that creepy look. This was my experience and I won't be back to this dealership. For people who are planning to go there I suggest not to go or be prepared for their games.