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BMW of Ontario

(1,134 reviews)
2023 state dealer award
View 5 awards
2023 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award

Reviews

(1,134 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of BMW of Ontario from DealerRater.

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Ernie always quick and efficient to resolve my needs for

Ernie always quick and efficient to resolve my needs for my vehicle. Of course depending on what your vehicle is in for,they have always done the maintenance/service in a timely manner.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Daniel Ibarra was very helpful, explained the recommended

Daniel Ibarra was very helpful, explained the recommended services that our car needs without being pushy and very prompt in communication

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

We appreciate your feedback and are glad to hear you found our team's assistance helpful. If there’s anything more we can do, please feel free to reach out.

Always the best experience.

Always the best experience. The service is incredible. Mr. Pickens never forgets his customers and always goes out of his way.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your great experience with our team here at BMW of Ontario.

I went to BMW of Ontario i got a really good service

I went to BMW of Ontario i got a really good service experience / i had many questions and Cesar Velasquez answered all of them making me feel better and informed of what exactly was being done to my car / called him during the wait time and he answered right away and answered more questions i had / I will definitely go again to BMW of Ontario and i will ask for Cesar his service is TOP.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Satisfaction with salesman person Daniel Escareno ( Used

Satisfaction with salesman person Daniel Escareno ( Used car dept).He went far beyond helping me find my new X4 while the salesperson in the new car lobby didn’t show much interest in locating a X4. So Daniel thank u for u professionalism. And also a special thank u to Genius Rachel

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Excellent service and he explained the problem in details

Excellent service and he explained the problem in details and what was needed for the car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Glad to hear that our team provided you with excellent service. We strive to keep you informed about your car's needs. Thank you for choosing BMW of Ontario.

Working with Leo was a pleasure!

Working with Leo was a pleasure! He's an honest, sincere and extremely competent person to work with. He really bats for you and wants the customer to leave with a great experience! Ontario BMW also has some great deals. You just have to keep an eye out on it.

Rating breakdown (out of 5):
  • Customer service
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for your kind words. We're glad you had a great experience with our team and discovered some of our deals.

Had a seamless experience from start to finish.

Had a seamless experience from start to finish. The salesman (Jarrod) listened to what I wanted, answered all my questions and was able to get the car I was looking for from their sister store. I was informed every step of the way and was treated very well. By far the easiest experience I have ever had when purchasing a vehicle! Thank so much!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Went out of their way to accommodate me in all aspects.

Went out of their way to accommodate me in all aspects. It was undoubtedly the most favorable experience I have ever had with a service department at a dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Johnson is very friendly and very professional way to

Johnson is very friendly and very professional way to explain to me for me to understanding of my car I think I will need him help for future's problems. Thanks.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback. Our team always appreciates hearing such kind words. Feel free to reach out whenever you need assistance with your car at BMW of Ontario.