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DePaula Chevrolet

(7,158 reviews)
Visit DePaula Chevrolet
Sales hours: 8:30am to 6:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 8:30am–7:00pm 7:00am–7:00pm
Tuesday 8:30am–7:00pm 7:00am–7:00pm
Wednesday 8:30am–7:00pm 7:00am–7:00pm
Thursday 8:30am–7:00pm 7:00am–7:00pm
Friday 8:30am–6:00pm 7:00am–6:00pm
Saturday 8:30am–5:00pm 8:00am–5:00pm
Sunday Closed Closed
2019 state dealer award
View 4 awards
2019 state dealer award
2022 consumer dealer award 2019 consumer dealer award 2017 consumer dealer award
New (518) 293-4456 (518) 293-4456
Used (518) 293-4494 (518) 293-4494
Service (518) 293-4334 (518) 293-4334

Reviews

(7,158 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of DePaula Chevrolet from DealerRater.

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Alex kept me up to date on the progress of my repair. He...

Alex kept me up to date on the progress of my repair. He was able to get a great deal of the work done under and extended warranty I had purchased with the vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

I was happy with the service. It was quicker than usual....

I was happy with the service. It was quicker than usual. I made my app first thing in the morning and it didn’t take as long as usual.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Thanks very much to Chris, who met me at the door and...

Thanks very much to Chris, who met me at the door and stayed with me throughout the purchase. He showed me the vehicle, explained eveything and showed me throughout all the sections of the building. We love the Traverse and all who see it are very impressed with all it has. Thank you for a most caring and helpful salesman. Tom Mahar

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Service was prompt, Jeff and the cashier lady were...

Service was prompt, Jeff and the cashier lady were courteous, patient, efficient, very helpful, and knowledgeable, and the waiting room confortable and clean. Convenient hours.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

The all the people were very friendly & knowledgeable....

The all the people were very friendly & knowledgeable. Unfortunately the stock was low so I didn’t get the color I wanted. I will be back.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

The staff there were very friendly and knowledgeable....

The staff there were very friendly and knowledgeable. There were a few hiccups in the delivery process, but all eventually went well. The new vehicle orientation was very entertaining.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Communication could be improved, work took longer than...

Communication could be improved, work took longer than expected. Alex was very professional. Also, not sure about recommending new tires with a 8/32 depth.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

This is my best service to date. I got in right away and...

This is my best service to date. I got in right away and truck was serviced and finished quickly. The video is a nice touch. Will be back. Thanks! I well say the car wash was not the best, but it was ok

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Dave is an old time DePAula guy treats his customers...

Dave is an old time DePAula guy treats his customers right. He knows how to make smart decisions and I trust his advice. I highly recomend him.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

John Henry did a great job on selling me my Silverado. He...

John Henry did a great job on selling me my Silverado. He was full of information on all the options the truck had. All around great job.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.