INFINITI of Valencia

Armin was very professional and provided good customer service. Thanks

They always take good care of my Infiniti. Very clean place, and most of the time my car is ready within and hour for an oil change.

Beware! They will charge you $1k for $20 plastic door guards. I’m sure a lot of people overlook this charge and they probably tell their customers it’s mandatory but it’s not.

Great experience! They keep updated with the status of your car through text. The wait wasn’t long either for an oil change. You can sit inside and drink coffee and watch tv while you wait. The advisor was very friendly.

I love my Infiniti. Samuel was knowledgeable, professional and exemplifies the absolute best customer service. if you want a salesperson who is not pushy just really friendly... ask for Samuel!

When I was in the process of buying the 2020 Infinity QX60 I felt that people were telling me whatever they thought I wanted to hear just to make a sale, for example that I could add Navigation and ApplePlay after my purchase and when I went into finance saying I had to buy MWS of CA for $3,995 and a Infinity Maintenance for $1,795 that I didn’t need or want, but meant I didn’t get anything for my trade. I will never buy another car from Infinity of Valencia. I am currently actively seeking how I trade this my purchase due to the unsatisfactory experience and my dissatisfaction with your sales department and the Finance Manager.

Chris Weaver is the best ! He always takes care of my cars and keeps me updated on anything that I may need. I will be coming back to see him everytime!

SCAMMERS. STAY FAR AWAY. I WOULD NEVER WRITE A REVIEW, BUT THIS HAS TO BE SAID TO PROTECT THE NEXT PERSON THINKING THEY BOUGHT A GOOD CAR, ESPECIALLY WOMEN. THEY SOLD ME A DAMAGED 2017 Q60, AND IN THE WORDS OF SALES MANAGER ERIK “UNSAFE CAR” (REAR SUSPENSION DAMAGE THAT NOT EVEN THEIR MECHANIC COULD FIX). I WENT TO 3 CAR PROFESSIONALS, MECHANIC, BODY SHOP AND TIRE ALIGNMENT AND THEY ALL SAID IT WAS DAMAGED AND I EVEN PROVIDED PAPERWORK THAT SHOWED PROOF. THEN BROUGHT IT BACK TO THE DEALERSHIP WHERE THEY TOLD ME THEY CHECKED IT TWICE (WHILE TRYING TO SAY MAYBE I DID IT, WHEN I BOUGHT ON A FRIDAY NIGHT AND RETURNED BY TUESDAY) BROUGHT THE FIRST MECHANIC OUT TO ASSURE ME I WAS WRONG SINCE HE CHECKED IT, AND THE 3RD TIME FINALLY THE SECOND MECHANIC ADMITTED IT WAS DAMAGED AFTER I WAS BACK THERE WATCHING THEM “CHECK” THE CAR. TO WHICH I WAS FINALLY REFUNDED, OBVIOUSLY. PLUS IT WAS MISSING A SPARE TIRE AND DIDN’T HAVE RUN FLAT TIRES AS STATED BY THE SALES ASSOCIATE. ALSO, THE WHOLE FRONT AND PASSENGER SIDES HAD BEEN REMOVED AND REPAINTED AND WAS NOT STATED AT TIME OF PURCHASE- WAS TOLD THERE WAS A SMALL SCRATCH THAT HAD BEEN REPAINTED. PLUS FINANCE DEPT- BEN- SAID I COST THEM 4K WHICH IS INSANE BASED ON WHAT I WAS PUT THROUGH AND WASN’T MY FAULT, BECAUSE I HADDDD TO RETURN IT!!!! SO RUDE AND DISGUSTING. RAY WAS THE ONLY HELPFUL ONE TO MAKE SURE I GOT MY REFUND AFTER THEY WOULD NOT PAY ME THE DAY OF AND HAD TO UBER ME AN HOUR HOME. TRULY THE WORST EXPERIENCE EVER. WANT TO NOTE- THEY WILL TRY TO TELL YOU IF YOU DIDN’T “PAY FOR THE OPTION TO RETURN” THEN YOU CAN’T, EVEN WITHIN 2 DAYS. WHICH SHOWS WHAT KIND OF PLACE THIS IS.

SCAMMERS. STAY FAR AWAY. I WOULD NEVER WRITE A REVIEW, BUT THIS HAS TO BE SAID TO PROTECT THE NEXT PERSON THINKING THEY BOUGHT A GOOD CAR, ESPECIALLY WOMEN. THEY SOLD ME A DAMAGED 2017 Q60, AND IN THE WORDS OF SALES MANAGER ERIK “UNSAFE CAR” (REAR SUSPENSION DAMAGE THAT NOT EVEN THEIR MECHANIC COULD FIX). I WENT TO 3 CAR PROFESSIONALS, MECHANIC, BODY SHOP AND TIRE ALIGNMENT AND THEY ALL SAID IT WAS DAMAGED AND I EVEN PROVIDED PAPERWORK THAT SHOWED PROOF. THEN BROUGHT IT BACK TO THE DEALERSHIP WHERE THEY TOLD ME THEY CHECKED IT TWICE (WHILE TRYING TO SAY MAYBE I DID IT, WHEN I BOUGHT ON A FRIDAY NIGHT AND RETURNED BY TUESDAY) + BROUGHT THE FIRST MECHANIC OUT TO ASSURE ME I WAS WRONG SINCE HE CHECKED IT, AND THE 3RD TIME FINALLY THE SECOND MECHANIC ADMITTED IT WAS DAMAGED AFTER I WAS BACK THERE WATCHING THEM “CHECK” THE CAR. TO WHICH I WAS FINALLY REFUNDED, OBVIOUSLY. PLUS IT WAS MISSING A SPARE TIRE AND DIDN’T HAVE RUN FLAT TIRES AS STATED BY THE SALES ASSOCIATE. ALSO, THE WHOLE FRONT AND PASSENGER SIDES HAD BEEN REMOVED AND REPAINTED AND WAS NOT STATED AT TIME OF PURCHASE- WAS TOLD THERE WAS A SMALL SCRATCH THAT HAD BEEN REPAINTED. PLUS FINANCE DEPT- BEN- SAID I COST THEM 4K WHICH IS INSANE BASED ON WHAT I WAS PUT THROUGH AND WASN’T MY FAULT, BECAUSE I HADDDD TO RETURN IT!!!! SO RUDE AND DISGUSTING. RAY WAS THE ONLY HELPFUL ONE TO MAKE SURE I GOT MY REFUND AFTER THEY WOULD NOT PAY ME THE DAY OF AND HAD TO UBER ME AN HOUR HOME. TRULY THE WORST EXPERIENCE EVER. WANT TO NOTE- THEY WILL TRY TO TELL YOU IF YOU DIDN’T “PAY FOR THE OPTION TO RETURN” THEN YOU CAN’T, EVEN WITHIN 2 DAYS. WHICH SHOWS WHAT KIND OF PLACE THIS IS.

Over the years I owned 3 Infiniti, and a good reason to keep buying this brand is Infiniti of Valencia My experience with them has been very rewarding