Reviews
Blackstone Limousine
Superior Service Department. Repairs were on time and budget. Service Advisors keep you appraised of the time frame and cost. There is no better in Seattle
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
User, thanks for this great review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we look forward to working with you in the future! Sincerely, Shannon Travis | Service Manager
Alex was a great advisor
The service was great ! Also very clear about what service was needed. Our car feels very well taken care of whenever we bring it by.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
John, thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Alex does for BMW Seattle and our customers. Hope to see you again soon! Sincerely, Shannon Travis | Service Manager
Great service
Very well handled in all aspects of getting my car serviced, including getting a loaner vehicle at the last minute. Everyone invokes was friendly, helpful and informative. Thanks
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the amazing five-star rating, Robert! I’m glad everything went well during your recent experience with us and please don’t hesitate to reach out should you have any questions or concerns. Until next time, take care! Sincerely, Shannon Travis | Service Manager
Reliable and Comprehensive Service
I thought the process of checking-in, getting a loaner, and the staff (including the tire sales manager Erika) all made the process informative and easy. I also appreciated they checked the brakes and included the work in.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for taking the time to write such great feedback, David. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that our team was able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Sincerely, Shannon Travis | Service Manager
Recall service
Very courteous recall service on my 2007 BMW X3. Thank you very much that BMW is committed to recalls even for older vehicles.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time out of your day to share your wonderful experience with us, Chris. We are delighted to hear you were treated with courteous service on your 2007 BMW X3. We hope you will give us the opportunity to help you again whenever it’s time for your next service. Sincerely, Shannon Travis | Service Manager
Oil change
Everything was great! The service was done well and on time and the tires replaced and aligned. Very happy with the service at this dealership!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for taking the time to let us know how happy you are with your service experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Shannon Travis | Service Manager
Great service and honest about needed repairs
Service Manager takes very good care to respond to every question/issues I bring to his attention. I get reminder when service is due so I can be sure to not do anything to complicate condition of my car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Sandee and thank you for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at BMW Seattle. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! Sincerely, Shannon Travis | Service Manager
Great service
Always a pleasure to deal with, always friendly and courteous. Great staff and facility. Always take our vehicles in for service and sales.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Sincerely, Shannon Travis | Service Manager
Superior service!
Dean was helpful and supportive. Much appreciated his attention to detail and thoroughness. I felt well taken care of. Also feels good to know my vehicle is being well maintained.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for leaving us this great review! We are very happy to hear that Dean was so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Shannon Travis | Service Manager
Great service
Thorough service, friendly associates, lobby wifi to work while waiting with plenty of space. Associates explain services and what is needed and what can wait.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time out of your day to share your wonderful experience with us. We are delighted to hear you were treated with prompt, courteous, and informative service on your car. We hope you will give us the opportunity to help you again whenever it’s time for your next service. Sincerely, Shannon Travis | Service Manager