Reviews
Excellent, professional service
Easy drop off at scheduled time and easy pickup following service with professional and competent service throughout. Concise briefing of actions performed following service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to share your experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Sincerely, Shannon Travis | Service Manager
Amazing Out-of-state purchase experience At BMW
recently purchased an BMW M440i from BMW Seattle, and I wanted to take a moment to thank the Sam Codwell and the sales team for their excellent service. I live in California, so I was initially hesitant to buy a car from a dealership in another state. However, the sales team at BMW Seattle was so helpful and accommodating that I felt completely confident in making the purchase. I started by contacting BMW Seattle online, and I was quickly connected with Sam. Sam was incredibly knowledgeable about the M440i, and he took the time to answer all of my questions. He also sent me detailed photos and videos of the car, so I could get a good sense of what it was like. Once I decided to buy the car, Sam worked with me on the out-of-state-deal process. He was very responsive to my emails and calls, and he kept me updated on the progress of pre-approvals. I would highly recommend Sam and the sales team at BMW Seattle to anyone looking to buy a car. They were professional, knowledgeable, and helpful throughout the entire process. I would not hesitate to do business with them again. Here are some specific things that I appreciated about the sales team at BMW Seattle: - They were very knowledgeable about the M440i. - They took the time to answer all of my questions. - They were responsive to my emails and calls. - The car was presented very well when we flew into to Seattle to buy it. Overall, I had a very positive experience buying an BMW M440i from BMW Seattle. I would highly recommend the sales team to anyone looking to buy a car. Thank you Sam for an amazing experience - legend!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for the kind words. We're completely committed to providing top quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At BMW Seattle, we value our customers and we look forward to seeing you down the road. Sincerely, Adam Newbold | General Sales Manager
Excellent Service
The professional services with honest communication is wonderful. The buying process was quick and painless. Highly recommend BMW SEATTLE to my friends.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for taking the time to share with us, Hugh! The goal of the BMW Seattle team is to ensure a quick and painless purchasing process for each of our customers. We're happy to read that you found what you wanted in such a timely manner. Please remember that we're always here to assist you with any future auto needs! Sincerely, Adam Newbold | General Sales Manager
BMW SEATTLE
Ease of purchase , being out of state, salesman knows the routine of purchase process , like dealing with old friend, reception area for picking up the car was well presented
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at our dealership! We are looking forward to working with you again in the future. Sincerely, London Agrawal | General Manager
excellent service
During the work , the service manager, the shop foreman and thereceptionist went out of their way to be very helpful.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, Shannon Travis | Service Manager
BMW Seatrle
Loved working with the BMW Seattle team. Benson Yim, Robert Gerth, and Randall Nakamura. I was informed of status along the way. Benson came in on his day off, when the vehicle arrived.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your feedback! Our team works hard to provide every customer with 5-star service and we're glad that you enjoyed your experience with us. If there's anything else we can do for you please don't hesitate to reach out. Take care! Sincerely, Adam Newbold | General Sales Manager
Great service
Alvaro is great, customer service and support throughout getting my car fixed. I recommend Alvaro because the experience is calming.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Alejandro! We cannot thank you enough for your wonderful review of BMW Seattle and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Shannon Travis | Service Manager
Amazing people
Best sales staff on the Planet! Great facilitate selection. True BMW enthusiasts. The service department is the best in the northwest.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for the kind words. We're completely committed to providing top quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At BMW Seattle, we value our customers and we look forward to seeing you down the road. Sincerely, Adam Newbold | General Sales Manager
great service made answered all of my questions
everything went Smooth and easy.except for entering and or programming the service history Data for all my service records on the computer in my car
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Richard, I appreciate you leaving this honest feedback about your experience. I appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Shannon Travis | Service Manager
Service experience
I love your service. I know that my car is in good hands and you always do a fine job. I was also pleasantly surprised when you offered an Uber home. Andrew also deserves 5 stars for his keen knowledge and superb customer service. He takes the time answering my questions and explains things clearly.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We truly appreciate you taking the time to write about your experience at our service department, Vincent. We want to provide all of our customers with quick and efficient vehicle maintenance, and we’re thrilled to hear that you feel you had such a wonderful experience with our entire team. We’re happy to hear that you can trust us with your vehicle, and we hope you continue to choose us whenever you need your car serviced. We can’t wait to see you again soon! Sincerely, Shannon Travis | Service Manager