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Ed Napleton Acura Kia

(1,403 reviews)
Visit Ed Napleton Acura Kia
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–9:00pm 7:00am–6:00pm
Tuesday 9:00am–9:00pm 7:00am–6:00pm
Wednesday 9:00am–9:00pm 7:00am–6:00pm
Thursday 9:00am–9:00pm 7:00am–6:00pm
Friday 9:00am–9:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 7:00am–4:00pm
Sunday Closed Closed
2024 consumer dealer award
View 2 awards
2024 consumer dealer award 2023 consumer dealer award
New (866) 465-8390 (866) 465-8390
Used (866) 984-4667 (866) 984-4667
Service (855) 698-8733 (855) 698-8733

Reviews

(1,403 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ed Napleton Acura Kia from DealerRater.

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Steven Martin was so helpful in giving me information on

Steven Martin was so helpful in giving me information on the Telluride that we love ❤️

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Thanks Wade, you are the best, thanks for your patience,

Thanks Wade, you are the best, thanks for your patience, I had a great day with you. And I love the Tlx.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

I am so happy to get a 2013 Honda Accord.

I am so happy to get a 2013 Honda Accord. That is amazing, and thanks Wade, he is nice and helpful.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Steven Martin helped me find some cars I was interested

Steven Martin helped me find some cars I was interested in, very helpful , friendly and professional !

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Consumer response

I was looking for a car, Steven was very helpful, showed me several cars, and discussed with me my options and important details of each car. Steven was friendly and took time with me, did not rush me , not pushy, I liked that about him.

Shady

Very shady. Emailed to try to get an out the door price and they refused. They said they only give out the door prices to people in person in the dealership. What?? What kind of place won't give you their out the door price with taxes, fees, etc? The kind of place that plans on adding on bogus and inflated extras to jack up the price. Pay attention to the recent negative reviews, they seem legit.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
2 people out of 2 found this review helpful. Did you?
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Dealer response

Disappointed Shopper, thanks for reaching out to us. We work hard to provide each of our clients with the best automotive experience, but it sounds like we really let you down. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to us at (630) 941-4300 and we will do our best to make this better. Regards, Alicia Salgado Customer Relations Manager Ed Napleton Acura/Kia Of Elmhurst 630-941-4300 ext 2339-2378 alicia.salgado@napleton.com

i'm sure after my visits that Sedin his an incredible

i'm sure after my visits that Sedin his an incredible asset to Ed Napleton's car dealership, providing outstanding assistance to each customer they help. Their knowledge and expertise in the automotive industry have been invaluable for me in choosing the right car, and they consistently go above and beyond to ensure that customers like myself have a positive and memorable experience. Sedin's professionalism and dedication are remarkable. They are always willing to lend a hand helping customers find the perfect car. Their friendly and approachable demeanor created a warm and welcoming environment, making me feel at ease and confident in my purchase. Overall, Sedin's contributions to Ed Napleton's car dealership have been exceptional, and their commitment to excellence sets a high standard for others in the industry. Their outstanding assistance has undoubtedly played a significant role in the continued success of the dealership. Sedin is an asset that any company would be lucky to have on their team.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I had a fantastic experience working with Sedin from Ed

I had a fantastic experience working with Sedin from Ed Napleton's car dealership. He was extremely knowledgeable, patient, and professional throughout the entire process. Sedin went above and beyond to ensure that I found the perfect car at a great price. I would definitely recommend him to anyone looking for a new vehicle. Five stars!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

this place is so good, they have a great selection of

this place is so good, they have a great selection of acura and kias, i was blessed to have Sedin helping me, he was so informative and answered any questions i had, if you are in the market for a car, go here, ask for Sedin, he'll set you up!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I am happy to praise Sedin for their exceptional help at

I am happy to praise Sedin for their exceptional help at Ed Napleton's car dealership. Sedin went above and beyond to ensure that my experience at the dealership was smooth and hassle-free. They were knowledgeable about the cars and helped me find the perfect vehicle that met my needs and budget. Sedin also provided excellent customer service and made the entire process a pleasant one. I highly recommend Sedin and would gladly work with them again in the future. Thank you, Sedin, for your outstanding service!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Steven Martin is the best Sales Rep.

Steven Martin is the best Sales Rep. He made the best deal possible for me, very happy with his customer service. Ask for Steven Martin when buying your next car!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.