Ed Napleton Acura Kia

Don‘t waist your time. TLDR Take the extra 5-10 min drive and go to the one in Westmont or literally anywhere else. They are not upfront and if the car is cheaper here it’s probably because there’s something wrong with it. CHECK EVERYTHING before buying. They won’t give you an Out The Door Price or even work with you to find you a deal. We went to test drive a 2024 RDX, sales staff greeted us pretty good, got in the car started driving and for some miracle I turn on the music and there was a loud popping on the speakers. The sales person and trainee are speechless when I ask what that is. We finish the test drive and no word from either on what they would do to assure us to buy the car, not that there would have been anything they can say. Afterwards they try to push a more expensive, 2025 model with no discounts or anything to make up for waisting our time for going to see a car they clearly knew had issues, the speaker popping was just the tip of the iceberg btw. no manager came up to apologize or even try to explain or ANYTHING. No wonder the place was empty. Needless to say we did not buy anything there. About a day later a manager calls and asked why we did not get the car and I mentioned what happened. He offered no apology or anything. Just wanted to know if the other place gave us a “better deal” and hung up. Yea they gave us a better deal AND a car that’s not broken. The best part was that we saw a review THAT SAME MORNING of someone who went through the same thing. We drove to Westmont and purchased an RDX.

Bait and Switch I contacted this dealership on Tuesday about a car they had posted on several sites to schedule a test drive later in the week on Friday. They responded and we had three email exchanges to confirm the test drive and they sent a text confirmation the morning of the test drive. After driving an hour to the dealership, I was told the car I wanted to test drive was sold, but they could show me something else. Classic bait and switch.

Miguel mancilla was very personable and knowledge on Acura vehicles in order to help us find the right vehicle. He made the car sale transaction seamless and straightforward.

DO NOT TRUST THIS DEALER!!!! I DROVE 100 MILES TO TEST DRIVE AND BUY A TELLURIDE LISTED AS CERTIFIED. THEY ADVERTISED A PRICE LOWER THAN ANY I FOUND ONLINE. AFTER THE TEST DRIVE I WAS GIVEN AN OFFER SHEET AND THE PRICE MAGICALLY WENT UP $3000. THEY ALSO LOWBALLED ME $3000 ON MY TRADE, DESPITE TELLING ME OVER THE PHONE THEY HAD A SALE PROMISING AN AUTOMATIC INCREASE ON TRADES, NO MATTER THE AMOUNT. AFTER I DISCOVERED THE DECEPTIVE PRICING AND CALLED THEM OUT, THEY EXPLAINED THE INCREASE WAS FOR THE 160 POINT INSPECTION FOR CERTIFICATION. AFTER I REFUSED TO DO BUSINESS WITH THEM, THEY ACTED LIKE THEY WERE DOING ME A FAVOR BY TAKING OFF THE EXTRA $3000. NO APOLOGY. NO INTEGRITY TO ADMIT THEY WERE LIARS.

Went in to the dealership (Napleton Kia) to test drive a vehicle that we were interested in after seeing on the website. When we arrived, no one greeted us or asked if they could help us, despite numerous employees sitting/standing around talking to each other. When we did get someone to help us and go on a test drive, he was not friendly, did not ask or answer questions and seemed generally disinterested. After getting some general info on the vehicle, we left with his phone number to ask any further questions. When we followed up later in the evening to ask if the dealership would be willing to take care of a few chips in the paint that we noticed as well as a smoke odor in the car, we were told that they were selling the car "as is" and that could "try smoke bombing it". We realize it's a used vehicle but these were simple questions that if a dealership were interested in making a cash sale, they would have addressed better. They just lost a sale with us for sure as well as any potential future referrals. Overall terrible experience.

Professional and straightforward - no haggle pricing was refreshing. Faris was very helpful and really easy to work with. Financing was easy. We love our newly purchased 2023 Acura with the technology package, and we’ll be back for our next Acura.

I found a 2024 Grand Cherokee from this dealership for sale on Cars.com and when I called to buy the car, I ended up getting the run around for almost 24 hours before the 6th person I spoke with told me they accidently put the wrong price online. Of course they wouldn't be honoring that price I was told, and they promptly asked for $5500 extra to buy it. Don't expect honesty from these guys, but be ready for a nice person answering the phone initially.

Miguel mancilla did a great job in getting me a used car thank you so much miguel

I just want to thank the salesman Miguel Mancilla getting me a new car thank you

Faris A. was a great salesperson. He was honest, kind and offered top-notch customer service.