Reviews
Very dissatisfied
Within 3 months the engine lights was on. S & L did nothing about it. Had to replace the battery within 3 months of purchase. Did an oil change had to replace oil bypass valve due to missing part. The air conditioner does not work. Left message for S & L to call us back. They never called. Sold us the van saying it had air conditioning. We had to go to our own mechanic and paid over $200 so we could have air conditioning on vacation. They told us there is a leak in the back which is going to cost us more money to fix. S & L wouldn’t do anything but charge us to look at it when we know it has a leak already. How can they sell a van with air conditioning when it doesn’t work.Very dissatisfied with there service. Would never buy a car from them again.
- Customer service 1.0
- Buying process 5.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, we're disappointed to hear of the negative experience you had at our location. We would like the opportunity to make this up to you. Please contact our manager at (920) 865-8000 so we can make your experience a positive one.
Bought vehicle in March ac doesn’t work
First time we tried ac it didn’t work and they wanted to charge us full price to fix. General manager and sales manager were horrible wouldn’t cover under warrant or give us a deal to fix.
- Customer service 1.0
- Buying process 3.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, thank you for taking the time to leave us your honest feedback. . We appreciate you bringing this experience to our attention. If you are willing, please contact us at (920) 865-8000 so we can work towards a resolution. We look forward to hearing from you. Take care!
S and L motors visit
Dealer performed recommended software update - took reasonable amount of time , disappointed no-one offered free car wash per usual
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Michael, we're so happy we were able to help you out! We are always more than happy to assist you if anything else comes up. Take care!
Customer
Had a great experience and awesome customer service
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Bonnie, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out to us if there's anything more we can do! Take care!
Unhappy
I had found a used car on Cargurus listed through the dealership. I called that morning and asked if I could come look at it in the afternoon. When I arrived the vehicle was not even cleaned up. The middle council was sticky, they was dried food on the steering wheel and head unit. I asked if there was any issues known to the vehicle and was told no. A week end a half into having the car the touch screen display stopped working. I lost the back up camera access and navigation. Called the dealership several times and have not had any help. The first time I called he told me maybe the car to warm up.. this problem better get resolved or I taking the vehicle back.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello, we are disappointed to hear that your experience with us was anything less than great. Please reach out to us at (920) 865-8000 when you can so we can address this situation directly. Thank you and have a great day.
Was very happy with the attention that was givin,
Very happy with attention givin, not to much and not to little. I am always worried about being bothered all the time by sales people.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Very reliable dealer, trustworthy sale stafd
Nothing short of great service. All vehicles purchased from here had little to no issues. Will definitely be back in the future! Also, great staff and wide selection of cars/trucks.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Never go there!!
WORST CUSTOMER SERVICE that I have ever experienced! DO NOT buy a car or service your vehicle at S&L.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Very poor contact/dealership!!!
Contacted dealer to purchase a RAM 1500... Dealer sent email saying they would be in touch... Never heard from them... Had to purchase vehicle from a different dealer... I would not recommend this dealership!!!
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities 3.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Ram 1500
Horrible dealership!!! Contacted them with things that I was looking for in a truck,.. Tharp said they'd get back to me & never did... Don't buy here!!!
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase