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Gandrud Dodge-Chrysler-Jeep-RAM

(902 reviews)
Visit Gandrud Dodge-Chrysler-Jeep-RAM
Sales hours: 8:30am to 7:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 8:30am–7:00pm 7:00am–6:00pm
Tuesday 8:30am–7:00pm 7:00am–6:00pm
Wednesday 8:30am–7:00pm 7:00am–6:00pm
Thursday 8:30am–7:00pm 7:00am–6:00pm
Friday 8:30am–6:00pm 7:00am–6:00pm
Saturday 8:30am–5:00pm 7:00am–2:00pm
Sunday Closed Closed
2018 state dealer award
View 3 awards
2018 state dealer award
2018 consumer dealer award 2017 consumer dealer award
New (920) 245-7899 (920) 245-7899
Used (920) 245-7893 (920) 245-7893
Service (920) 245-7889 (920) 245-7889

Reviews

(902 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Gandrud Dodge-Chrysler-Jeep-RAM from DealerRater.

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A bad situation gone completely right

My family and I have purchased several vehicles from Gandrud Dodge and Gandrud Chevy. Before this car, I had bought a 2015 Chrysler 200S off the showroom floor. Shortly after the first oil change I started to notice the transmission was slipping and a few other problems. I had the car in quite a few times, and then I started not shifting from 2nd to 3rd or stalling out. I was referred to Chrysler ... who would do nothing about this because my car now has 38000+ miles (despite the bumper to bumper warranty). After 16 months of banging my head against the wall, the sales team (my normal salesman, Mike Walters and the management from new and used car sales, along with the GM) came together to help me out of a car that was starting to create safety problems (I drive from Madison to GB three times a week). My family and I cannot thank them enough for what they did to help with a situation that was starting to seem hopeless and becoming more and more dangerous. Even when Chrysler would not stand behind their product, the Gandrud family came through for us ... and not only did they give a good outcome to a horrible situation, they put me in my dream car and secured my family's business for a lifetime - we will not buy from anyone else. I will also add that the service department is outstanding and will go to bat for their customers ... they are very knowledgeable and we're an immense help through this whole ordeal. Thank you Gandrud!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Christina it has been a pleasure to help you with your car buying experience. We are extremely happy to hear that from our sales to service team they have taken wonderful care of you. We pledge our continuing efforts to offer you the best service possible and hope that you are please with our dealership. Please keep us in mind when buying another car.

Great, very professional

Tom was great to work with. He was honest, very informative, and professional. We have purchased many cars over the years but this was our first Dodge product. Very satisfied with your dealership thus far and I believe that we paid a fair price and received a fair trade. Tim Norman was great to work with as well. I have already recommended your dealership and Tom to one of our friends.

Rating breakdown (out of 5):
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  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Please accept our sincere thanks for letting our team and Tom help you find the perfect vehicle. We are happy to hear that between Tom and Tim they took great care of you and made the car buying experience wonderful. Please keep us in mind when looking for another vehicle.

Excellent, personal experience

This was the fifth stop I had made in search for a new truck. I was left hanging by a salesman, another couldn't start the truck, one couldn't find the truck, one wasn't what I was looking for, and then finally I met a salesman willing to sell me a vehicle that was at the dealership and started. He was a very personal man that didn't make me feel pressured into anything and made the experience extremely comfortable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

We are happy to hear that Jake helped you find the vehicle you were looking for. We greatly appreciate the fact that you have chosen to do business with us, and in return, we pledge our continuing efforts to offer you the best service possible. Thank you again for your business.

Great experience!!

We worked with Brick and he was very flexible and patient!! Very pleased with the services and how fast they got everything done, we would highly recommend Gandrud!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

It has been our pleasure helping you find the perfect vehicle. We hope that you are pleased with your purchase and are happy to hear that Brick was very flexible and patient with you in your car buying experience. Please keep us and Brick in mind when buying another car.

Very well taken care of

We have bought two vehicles from Mike Couldn't have asked for a better experience. Would highly recommend him to anyone. Very good person and committed to getting you in the car you want

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

We greatly appreciate the fact that you have chosen to do business with us. We are happy to hear that Mike has taken such great care of you in not only one car, but now two cars. We pledge our continuing efforts to offer you the best service possible, please keep us in mind when buying another car. Thank you again for your business.

Second time purchasing a mini van from these great people

So far we have purchased both of our vans from Gandrud. It was about seven years ago we got the first one. Both times the shopping experience was low stress. Everything was explained well. Go see Brick Cole, excellent professional. He was very patient with us and our three children. He went above and beyond even helping get the vehicle ready to leave. Just a great experience start to finish. Our first stop both times, but we had to look around to be sure it was a good deal. Both times it was the best price we could find. Very happy customers.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Thank you for the great review we hope that our team has met all your standards when purchasing a vehicle. We greatly appreciate the fact that you have chosen us not once but now twice for a vehicle. It has been our pleasure in making your car buying experience low stress and hope that you are pleased with your purchase and our dealership.

Smooth and Easy.

We drive out of our local area to specifically patronize Gandrud in Green Bay. Great new car buying experience with an excellent, fast, and efficient team.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for letting us help you find the perfect car to fit your needs. we greatly appreciate the fact that you have chosen to do business with us. Enjoy your new car.

Great! Fast! Friendly!

Very helpful, very knowledgeable, all around great experience! Told them what I wanted and they made it happen! Highly recommended! Wouldn't go anywhere else!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

It has been our pleasure working with you in finding the perfect vehicle you wanted. We pledge our continuing efforts to offer you the best service possible. Enjoy your new vehicle.

Best Dealership in Wisconsin

Great selection of vehicles. Nathan Wendricks did a fantastic job and I will recommend him and Gandrud to everyone I know. Gandrud will be my dealership for many years to come.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

We hope you are happy with your purchase and are very pleased to hear Nathon did a fantastic job in helping you find a vehicle to fit your needs. Thank you again for your business.

Great Customer Service

We have had the pleasure of working with Matt Gowan on several of our vehicles. He is a wealth of knowledge and listens to your needs and wants and sets you up with the perfect vehicle for our family. We will keep coming back!! Service is above what we always expect!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you to the whole family! We appreciate you coming back to see us and Matt G. Nice picture. We appreciate the awesome feedback!!! 👍👍👍😊😊😊👌👌👌