Reviews
Great buying experience.
I would highly recommend this dealer. Great overall buying experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
CONOR LOWE, thank you for the feedback! We are happy to hear about your positive experience at Lowe Chevrolet Inc, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Best, The Lowe Chevrolet Team
Took my truck there to be repaired after it was stolen.
Took my truck there to be repaired after it was stolen. $ 9687.92 and it still isn't fixed. Brakes are terrible, and the body work is awful. They left an open hole above my head where the speaker is suposed to be. Extremely dissatisfied, go anywhere else if you need your vehicle repaired.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us. We strive to ensure an excellent experience and we want to learn more about what took place. Please contact us at your convenience. Best, The Lowe Chevrolet Team
Do not use the dealership
My truck was towed to this dealership after it was stolen. After 9plus weeks and over $9687.92 in work it still 8snt safe to drive. Poor work, poor customer service, poor communication overall. Go anywhere else
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact us at your earliest convenience. Best, The Lowe Chevrolet Team
2015 GMC Terrain
This Terrain had so many issues and the service team and managers worked tirelessly to diagnose and repair it. I can not express how much I appreciate their diligence in correcting and repairing this car. I am thankful for their patience through this whole process. Thank you Steve, Clint, David and Kasum. All of you helped out at one point or another. I also want to thank Billy, your front end mechanic for doing most of the work on this car, and explaining so many things to me. This whole dealership is amazing and has such amazing people who work there. I would strongly recommend them.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for the kind words. We're completely committed to providing top quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Lowe Chevrolet Inc, we value our customers and we look forward to seeing you down the road. Best, The Lowe Chevrolet Team
Car Purchased from a Distance
Everyone was very friendly and helpful. Ben and Tray worked with us from a distance to help us purchase our car before we made the trip to Waynesville. Everyone tried to make us feel appreciated. Thank you for working with us Ben to purchase our vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Marlene, we love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! We understand that buying a car is an important decision and we are honored that you chose Lowe Chevrolet Inc. Please feel free to contact us if you have any questions on your new purchase. Best, The Lowe Chevrolet Team
Update: Since this review they refuse to even talk to me
Update: Since this review they refuse to even talk to me or GM or BBB. Their reasoning now is that I complained to BBB and wrote negative reviews. The told me go ahead and sue them. If you complain about them, they will retaliate and call you a liar. GM did try to help, to no avail. Ed Morse owns a cheverlet dealer in lebanon and Rolla. Just buy there if you can. At least those places support local schools. (Lowes in face does not or even advertise in games. That is a face.) ------------------------- Do not bring a vehicle in for service. I brought my vehicle in with a pass key issue to be fixed. They did not fix it and just replaced parts as the system has a grounding issue. I was charged 362.71 for the repair and told it was working. Less than a week later it started up again. I tried to bring it back but they drug it out over a month since the manager was gone and they were 3 weeks out for appointments. I was charged again 152 (and refunded that part back since the repair was broken in their parking lot. They told me that they would not work on my vehicle anymore and to being it somewhere else since the work was under warrante. I have contacted to GM customer service, my bank, BBB, and the state attorney general office. They are not cooperating with them and refused to try to settle with the BBB. I am still find a solution. Do not bring or even buy anything from them in my mind as they do not care. Got to Ford dealer as they support the schools and community. If you need a Chevy goto Rolla or Lebanon for great service. They will just do a parts changer type repair and charge you and absorbent price and still give the car back with the same problem code, in my case made the car not start. If nothing is settled this will be a case filed in court for a lot more than the amount I paid. Please buy a car from someone that cares and not these guys.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Our team has acknowledged this review.
Car repair
Very good experience! Would definitely recommend!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for this amazing review! We really appreciate your business. Best, The Lowe Chevrolet Team
A lesson learned.
I have mixed feelings about this company. I had my insurance refer me to them. After the accident I got out and checked the lights to insure I could drive home. A fog light was out… The fixed my vehicle in good time, but I noticed the light still out a few days later. I called them several times to get it fixed and left numbers… never ever got a call back… good luck if you use them.
- Customer service 4.0
- Buying process 1.0
- Quality of repair 3.0
- Overall facilities 4.0
- Overall experience 4.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Steve, we appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Best, The Lowe Chevrolet Team
My heroes
I can?t say one bad thing about this crew and Jodie is my guardian angel. In 2018 he made sure I got a car when I needed one for my mother who was diagnosed with stage 4 cancer, he was there for me in 2019 when I was hit by a semi truck, and had never left my side. Any time I need him is right there to help and support what I?m going through ?
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Best, The Lowe Chevrolet Team
Customer Service
The dealership, especially Jody and Brian were instrumental in handling our car sale and subsequent purchase. I would highly recommend the dealership and the sales team.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Best, The Lowe Chevrolet Team