Reviews
Customer service representative was not friendly. I felt...
Customer service representative was not friendly. I felt rushed and ignored.. Service representative was talking to me as he had commission on the bill. I was disappointed.
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Good afternoon. My name is Jessica. I am the Customer Service Manager at Arnie Bauer. Thank you for your time and feedback. My apologizes for the unfortunate encounter you had in our service department. I would like if you could contact me at your earliest convenience at 708-720-7363 or email at jbaldy27@arniebauer.com . I'd like to better understand the visit and help in your future. I'm sorry for any inconvenience. Thanks again for your time.
Service was excellent I will refer customers to Arnie...
Service was excellent I will refer customers to Arnie Bauer in the future. Thank you so much for providing excellent customer service. Hope to see you for my next service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We want all our clients to have a comfortable and stress-free experience with us! Thank you again for choosing Arnie Bauer Buick GMC Cadillac and we hope to see you again.
This dealership was a anchor of my old community in...
This dealership was a anchor of my old community in Harvey. they always were good partners and trustworthy I did my research and knew what Suv I was looking for and they delivered without the heavy service I found at other dealership... ..
- Customer service 3.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a new car
We are so happy to have been able to assist with your vehicle search. Thank you so very much for your feedback and time. Being family owned. These kind reviews keep us on our feet and eager to assist the community! If there is anything that we can assist you with in the future or any unanswered questions please contact our sales dept. We will be happy to help! Congratulations on your vehicle purchase !
Could not get a response as to status of vehicle. Adam...
Could not get a response as to status of vehicle. Adam texted saying if I need anything to text him I texted for an update. No response to my three messages.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
We apologize for the inconvenience. The service advisers are now all up to date with their apps. It seems there may have been a glitch. No excuses. Again, we greatly apologize. Thank you for bringing this to our attention. We look forward to see you again. Have a wonderful day!
Service Department did a nice job getting my truck taken...
Service Department did a nice job getting my truck taken care of with all the bad weather. All the details of the service were fully explained in advance.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi there, your satisfaction is our top priority. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! We sincerely value your business and look forward to your next visit!
Amazing dealership with and amazing team that gave me...
Amazing dealership with and amazing team that gave me exceptional costumer service... I wish I would have bought my personal vehicle from this dealership instead of South Oak Dodge
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your positive review about your recent experience with us! If you're ever in need of more help, please let us know!
Our truck check engine light kept going on and off but we...
Our truck check engine light kept going on and off but we were able to pull a code. Adam was able to get us in quickly set up a loaner car and his team was able to fix the problem quickly. Truck has been check engine free since and running good. Thank you!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We want all our clients to have a comfortable and stress-free experience with us! Thank you, and have a fantastic day!
Best of the best. The owner Darrin is the absolute best...
Best of the best. The owner Darrin is the absolute best car dealer I have ever met. I will recommend this dealership to all I know. Lastly I live in Texas and flew to Chicago to buy my truck from Bauer. That’s how awesome they are.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Your satisfaction is important to us, so we want to sincerely thank you for choosing Arnie Bauer Buick GMC Cadillac and we hope to see you again soon! We sincerely value your business and look forward to your next visit! Take care!
Took my Sierra Denali to the Collison Center to repair...
Took my Sierra Denali to the Collison Center to repair damage to my front fender. Great communication was given on the repair and the work done looks good. Thank You!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you for choosing Arnie Bauer Buick GMC Cadillac as your first choice for all your automotive needs! We sincerely value your business and look forward to your next visit! Take care!
Overall the dealership is nice and the people are...
Overall the dealership is nice and the people are friendly. Unfortunately, I felt a certain way when reviewing repairs needed for my vehicle with associate.
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Hello Cindy. My name is Jessica. I am the Customer Service Manager here at Arnie Bauer. Thank you first and foremost for your time here in our service dept. Then of course your feed back. I would be more than happy to help with any questions you may still have or a more thorough break down possibly of repairs. I can be reached at 708-720-7363 or email of jmccormick@arniebauer.com. Thanks again for the review. I look forward to speak with you soon.